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Added 3 mins ago
AG
Entry Level Management-WFH
AO Globe Life
Remote, Canada
- Full-time
- Remote
…service leadership team(life insurance). Imagine the freedom of working from home with a flexible schedule that empowers you to effortlessly balance your personal and professional life, all…
Added 3 mins ago
AG
Entry Level Management-WFH
AO Globe Life
Remote, Canada
- Full-time
- Remote
…service leadership team(life insurance). Imagine the freedom of working from home with a flexible schedule that empowers you to effortlessly balance your personal and professional life, all…
Added 3 mins ago
AG
Entry Level Management-WFH
AO Globe Life
Remote, Canada
- Full-time
- Remote
…service leadership team (life insurance). Imagine the freedom of working from home with a flexible schedule that empowers you to effortlessly balance your personal and professional life,…
Added 3 mins ago
AG
Entry Level Management-WFH
AO Globe Life
Remote, Canada
- Full-time
- Remote
…service leadership team(life insurance). Imagine the freedom of working from home with a flexible schedule that empowers you to effortlessly balance your personal and professional life, all…
Added 3 mins ago
AG
Entry Level Management-WFH
AO Globe Life
Remote, Canada
- Full-time
- Remote
…service leadership team(life insurance). Imagine the freedom of working from home with a flexible schedule that empowers you to effortlessly balance your personal and professional life, all…
Added 3 mins ago
PM
Driver – Class DZ Boom/Trailer
Patrick Morin
Rockland, ON
- Full-time
Working environment outdoors and in a transport vehicle;
Added 18 mins ago
Courier
Dynacare
Winnipeg, MB
…day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our…
Added 33 mins ago
CC
Delivery Driver/Shift Leader
Canna Cabana
Okotoks, AB
- Full-time
We are seeking a reliable and customer-focused professional to split their time between working as a Delivery Driver and a Retail Shift Leader at Okotoks, Alberta. Please include your…
Added 48 mins ago
BV
SAMPLE LOGISTICS ASSOCIATE
Bureau Veritas | Marine & Offshore
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- Temporary
Energetic and keen with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to changes are required
Added 48 mins ago
R
Direct Materials Regulatory Filings Expert
Roche
Mississauga, ON
- Full-time
At Roche, we believe that every patient deserves access to life-changing innovations. As a global healthcare leader operating across pharmaceuticals and diagnostics, we combine cutting-edge…
Added 1 hour ago
UO
Assistant Professor (Grant Tenure-Track)
University of British Columbia
Vancouver, BC · VCH | Vancouver General Hospital - Gordon and Leslie Diamond Health Care Centre (VGHHCC)
- Full-time
…Faculty. The successful candidate will contribute to fostering an environment that promotes inclusivity and embodies values of respect, integrity, compassion, collaboration, and equity.…
Added 1 hour ago
UO
Assistant Professor (Grant Tenure-Track)
University of British Columbia
Vancouver, BC · VCH | Vancouver General Hospital - Gordon and Leslie Diamond Health Care Centre (VGHHCC)
- Full-time
…Faculty. The successful candidate will contribute to fostering an environment that promotes inclusivity and embodies values of respect, integrity, compassion, collaboration, and equity.…
Added 1 hour ago
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- Full-time
Build a fair and positive work environment where team can openly report challenges and exchange ideas, knowledge and skills and maintain good working relationships with each other to…
Added 1 hour ago
T
Audit Manager II, Quality Assurance and Improvement Program- IT Audit (1094)
TD
Toronto, ON
- Full-time
…multiple internal audit groups. You will be managing associated working relationships with internal audit teams. You’re already well-seasoned for delivering quality assurance reviews…
Added 1 hour ago
T
Senior Business Analyst – Data Management & Enablement
TD
Toronto, ON
- Full-time
…management, communications, reporting, and adoption activities. Working closely with business, technology, and governance stakeholders, the role helps drive understanding and adoption of…
Added 1 hour ago
T
Personal Banking Associate- Laval Centre-Ville (Full-time, 37.5h/week)
TD
Laval, QC
- Full-time
Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal…
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
AB · Leduc, AB
- Full-time
Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal…
Added 1 hour ago
T
Personal banking associate (Full time)- Val D'Or
TD
Val-d'Or, QC
- Full-time
Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal…
Added 1 hour ago
T
Senior Salesforce Analyst, Marketing Delivery
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Toronto, ON
- Full-time
4+ years of experience in direct marketing, campaign management, marketing analytics, consulting, agency, financial services, telecom, or another high-volume marketing environment.
Added 1 hour ago
T
Personal Banking Associate
TD
Portage la Prairie, MB
- Part-time
Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal…
Added 1 hour ago
VE
Environmental Manager H/F
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a joint venture of multiple subsidiaries of the VINCI Group, construction worldwide leader, specialized in the design and construction of major civil engineering and building works in…
Added 1 hour ago
IE
Analyst, Information Security
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For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power…
Added 1 hour ago
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…wealth and strength. We are committed to creating an inclusive working environment where every individual is valued and respected. We strongly encourage applications from members of…
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Okotoks, AB
- Full-time
Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal…
Added 1 hour ago
T
Senior Audit Manager, Quality Control Financial Crimes Audit (1140)
TD
Toronto, ON
- Full-time
…Financial Crimes Audit teams. You will be managing associated working relationships with internal audit teams. You’re already well-seasoned for delivering quality assurance reviews analysis…

Customer Experience Associate- Vernon- Future Opportunities

Vernon, BC, Canada

Part-time

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Job details

Job type: Part-time
Apply by: Oct 18, 2026
Education: Master’s degree
Experience: 1+ years of relevant experience
Posting language: English
Posted: Sep 9, 2026

Original job description

Work Location:

Vernon, British Columbia, Canada

Hours

15

Line Of Business

Personal & Commercial Banking

Pay Details

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description

KEY ACCOUNTABILITIES

CUSTOMER

Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
Assist with responding and resolving customer concerns, escalating when necessary
Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers

SHAREHOLDER

Support the achievement of business objectives by supporting advice goals
Promote products, advice, services and banking capabilities
Understand and apply operating policies and procedures
Contribute to business objectives for Operational Excellence
Support the timely and accurate completion of business processes and procedures
Escalate non-standard or high-risk transactions / activities as necessary
Support and participate in process improvement opportunities
Ensure necessary due diligence to support the accuracy of all customer transactions / activities
Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM

Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
Support the team by continuously developing knowledge in own area
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
Requires a broad knowledge regarding basic product suite of business supported
Evaluates and recommends customer solutions from established options
Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others
Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion
Impacts team results through the quality of the services or information provided to customers
Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area
Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood
Requires working knowledge and skills developed through formal training or work experience
Generally reports to a Manager Customer Experience or Branch Manager

Experience & Education

High School diploma and/or
1+ years of relevant experience
Post-Secondary or Undergraduate degree (in related field) preferred

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement

Ce poste n’exige pas la maîtrise d’une langue autre que le français./ This position does not require proficiency in a language other than French..

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More about this job

Responsibilities

Deliver a positive customer experience by completing financial transactions accurately, addressing customer concerns, identifying needs, and recommending suitable products or services. Support branch business and operational objectives by following procedures, escalating risks, improving processes, and contributing to an effective team.

Requirements

A high school diploma and/or at least one year of relevant experience is required; a post-secondary or undergraduate degree in a related field is preferred. The role calls for established customer service skills, basic knowledge of banking products, sound communication, and the ability to handle routine transactions and escalate non-standard issues.

Skills

Customer Service
Financial Transactions
Customer Needs Assessment
Problem Resolution
Product Promotion
Banking Products and Services
Operational Excellence
Policy and Procedure Compliance
Risk Escalation
Due Diligence
Communication
Teamwork
Process Improvement
Attention to Detail

Benefits

Health and Well-Being Benefits
Savings and Retirement Programs
Paid Time Off
Banking Benefits and Discounts
Career Development
Reward and Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Personal Banking
Commercial Banking
Customer Experience
Customer Service
Financial Transactions
Deposits
Withdrawals
Bill Payments
Banking Products
Banking Services
Customer Advice
Customer Concerns
Operational Excellence
Business Objectives
Risk Escalation
Due Diligence
Policies and Procedures
Process Improvement
Team Effectiveness
Performance Management
Cross-Training
Code of Conduct
Diversity and Inclusion

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