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Added 2 hours ago
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
Full-time
Process master data requests in accordance with data governance policies and guidelines, within the defined service level agreements
Added 2 hours ago
Business Systems Analyst II - Forward Summit East 2026
TD
Toronto, ON
Full-time
May support the development of business cases including benefits identification, RFI/RFP and service level agreements with vendors/suppliers consistent with technology…
Added 4 hours ago
Business Analyst - Junior - RQ00692
S M Software Solutions Inc
Toronto, ON
Internship
Three Junior Business Analyst contingent resources are required to support the Agency’s EHR Onboarding workstream and related digital health service access activities.
Added 5 hours ago
Executive Operations Coordinator
Fundmetric
Halifax, NS
Full-time
…month end, send invoice reminders so receivables don't sit and keep our vendor accounts clean. That includes telecom and software subscriptions, removing seats when people leave, catching…
Added 6 hours ago
IT Support Analyst Student
BURNCO Rock Products Ltd
Calgary, AB
Full-time
…Information Technology? Do you enjoy tackling technical challenges and assisting others with their tech needs? We are #hiring an IT Support Student for a 4-month work term commencing May…
Added 7 hours ago
Associate Program Analyst (New Grad)
Okta
Toronto, ON
Help assess current systems, best practices, quality, and service by gathering data and documenting findings to support improvements that keep operations aligned with growing business needs.
Added 8 hours ago
Canadian Commercial Banking Associate
TD
Markham, ON
Full-time
TD Commercial Banking provides financial solutions to North American businesses. Our broad range of products and services allows us to meet the needs of our clients in every sector,…
Added 8 hours ago
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
Full-time
Process master data requests in accordance with data governance policies and guidelines, within the defined service level agreements
Added 8 hours ago
Tech Connect Analyst Co-op
CIBC
Toronto, ON
Full-time
Technology Operations supports the tools, devices, and day-to-day services that help our teams work effectively across the business. As a Tech Connect Analyst Co-op, you'll support…
Added 9 hours ago
Analyst, Data Insights & Business Transformation (12 Months Fixed Term Contract/Secondment)
CIBC
Toronto, ON
Full-time
The Client Services & Data Management (CSDM) team holds a global mandate for client onboarding across Capital Markets lines of business. The team is responsible for managing end-to-end…
Added 9 hours ago
Senior Consultant - Microsoft Sentinel and Defender Engineer
EY
Winnipeg, MB · Toronto, ON · Quebec, QC · Saskatoon, SK · Halifax, NS · St. John's, NL · Saint John, NB · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Waterloo, ON · Calgary, AB
Develop Microsoft Sentinel workbooks and service dashboards that provide actionable views of threats, incidents, coverage, operational performance, and data ingestion.
Added 9 hours ago
Associate Program Analyst (New Grad)
Okta
Toronto, ON
$77,000 USD / year
Full-time
Help assess current systems, best practices, quality, and service by gathering data and documenting findings to support improvements that keep operations aligned with growing business needs.
Added 9 hours ago
Financial Analyst
AECOM
Markham, ON
$55,000 to $70,000 CAD / year
Full-time
AECOM Canada is seeking a motivated and analytical Financial Analyst to join our Finance Development Program in a new position to be based in Markham, ON. This role is designed for recent…
Added 10 hours ago
CRM Systems Analyst
Grand & Toy
Vaughan, ON
Full-time
The role of Technical Systems Analyst is pivotal to Grand & Toy's exciting journey of implementing a robust, enterprise-wide CRM platform, with Dynamics 365 CE at its core. With Sales,…
Added 11 hours ago
Senior Analyst – Operations and Assurance
Brookfield
Toronto, ON
Full-time
The Senior Security Analyst - Security Operations & Assurance is a senior security generalist responsible for supporting day-to-day security operations and responding flexibly to evolving…
Added 11 hours ago
Junior IT Analyst
Weldco-Beales MFG Alberta Ltd
Langley (District), BC
$60,000 to $75,000 CAD / year
Full-time
The Junior IT Analyst provides front-line technical support and assists with the reliable and secure operation of company technology. This entry-level role is suited to a recent graduate…
Added 13 hours ago
Customer Success Coordinator / Coordonnateur ou coordonnatrice, succès client
Fundica
Montreal, QC
Full-time
…relationship with our clients. You will listen to our clients, manage onboarding and training, and then drive customer satisfaction, retention, and long-term…
Added 14 hours ago
Human Resources Information System Analyst
Kelly Services (Canada), Ltd.
Calgary, AB
Contract
We are seeking a highly skilled HR Analyst to join our dynamic team. Reporting to the Manager, HR Services, the HR Analyst will contribute to the efficient and reliable operation of the HR…
Added 14 hours ago
McMaster (DeGroote School of Business) Recruitment Event - September 28, 2026
TD
Hamilton, ON · Brantford, ON · Toronto, ON · Burlington, ON
Full-time
TD Commercial Banking provides financial solutions to North American businesses. Our broad range of products and services allows us to meet the needs of our clients in every sector,…
Added 14 hours ago
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
Full-time
Process master data requests in accordance with data governance policies and guidelines, within the defined service level agreements
Added 15 hours ago
Senior Analyst – Operations and Assurance
Brookfield Asset Management
Toronto, ON · Brookfield Place
Full-time
The Senior Security Analyst - Security Operations & Assurance is a senior security generalist responsible for supporting day-to-day security operations and responding flexibly to evolving…
Added 15 hours ago
External Warehousing Purchasing and Billing Analyst
Agropur
Toronto, ON · Metro Distribution Center
Full-time
Reporting to the Warehousing MDC Director, Warehousing Purchasing and Billing Analyst supports the development and monitoring of the budget. They are responsible for managing purchase…
Added 15 hours ago
Service Desk Analyst
Penguin Random House Canada
Toronto, ON
Full-time
We’re looking for a service-oriented, collaborative, and solutions-focused Service Desk Analyst to join our IT team at Penguin Random House Canada.
Added 15 hours ago
Customer Success Coordinator
Fundica
Montreal, QC
Full-time
…relationship with our clients. You will listen to our clients, manage onboarding and training, and then drive customer satisfaction, retention, and long-term…
Added 16 hours ago
Business Analyst - Junior - RQ00692
S M Software Solutions Inc
Toronto, ON
Internship
Three Junior Business Analyst contingent resources are required to support the Agency’s EHR Onboarding workstream and related digital health service access activities.

Customer Service Officer I

Montreal, QC, Canada

Pay: 47 200 $/$47,200 - 66 600 $/$66,600 CAD
Job type: Full-time
Apply by: Oct 2, 2026
Posting language: English
Posted: Sep 18, 2026

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Original job description

Work Location:

Montréal, Quebec, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

47 200 $/$47,200 - 66 600 $/$66,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview :

TD Commercial Banking provides financial solutions to North American businesses. Our broad range of products and services allows us to meet the needs of our clients in every sector, providing customized solutions to build a strategy that’s right for them now, and in the future. Our quest is to deliver a first class business banking client experience and to be ”The Better Business Bank” in North America. At TD, better business bankers have a strong background in business and finance as well as the specific products they are responsible to sell and service. They have keen insight into all their clients – their industry, products, finances and markets. Better business bankers demonstrate good judgment in people, businesses and markets based on education, experience, “gut instincts” and “street smarts”

Job Description :

The Customer Service Officer Commercial Banking provides support to one or more Account Managers in the CMB/CLB segment. The position reports to the Manager Commercial Credit. This position is accountable to deliver a superior customer experience, support profitable business growth, and achieve The Quest.

Maximize support for Relationship Managers and Analysts in credit administrative matters.
Actively contribute to sales results by identifying potential sales opportunities when interfacing with customers and when performing internal duties
Assist in building new relationships and deepening existing customer relationships.
Cross-sell products and services to existing and new customers to maximize revenue/profit and retention of relationships
Actively use CARMA
Actively refer to other business partners both within Business Banking and across TDBFG and respond effectively to reciprocal referrals.
Facilitate investment requests between customers and DirecTrade where required
Provide effective credit administration for the portfolio both within the Unit and by interfacing with other parts of TDBFG. Role includes direct contact with customers on some credit administrative matters such as obtaining Financial Statements and Accounts Receivable lists.
Obtain/compile all the supporting documentation that the Analyst requires for writing credits; prepare follow-up and default letters; follow-up on
Partner with administrative support groups such as the Credit Administration Services to facilitate their functions such as inputting credits, making payments, issuing Lines of Credit, etc.

Job Requirements :

Strong oral and written communications skills are essential
Position requires an individual who is passionate about providing superior customer service and enjoys engaging in client-focused conversations
Should be resourceful, have strong organizational skills and work successfully with minimal supervision in a fast paced, high volume environment.
Must possess the ability to multitask
Will work closely in a team environment in order to meet individual and team driven benchmarks.
Should be conscientious and detail oriented in order to mitigate any risk to the bank.
Must demonstrate the ability to be resourceful and proactive in their approach to Partner Problem Resolution and overall position responsibilities
Ability to quickly learn new systems and applications
Solid Knowledge of Microsoft Office required.
Customer service and banking experience are an asset
Ability to take ownership of a situation

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.

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More about this job

Responsibilities

The Customer Service Officer provides administrative support to account managers in commercial banking, including credit administration and documentation management. They also contribute to sales growth by identifying opportunities and deepening client relationships through effective service.

Requirements

Candidates should possess strong oral and written communication skills, organizational abilities, and the capacity to multitask in a fast-paced environment. Proficiency in Microsoft Office and a background in customer service or banking are highly valued.

Skills

Customer service
Banking
Credit administration
Communication skills
Organizational skills
Multitasking
Microsoft Office
Relationship management
Sales
Problem resolution
Financial analysis
Risk mitigation
Teamwork
Data entry

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Commercial Banking
Credit Administration
Financial Solutions
Relationship Management
CARMA
DirecTrade
Financial Statements
Accounts Receivable
Risk Management
Client Experience
Banking Operations
Sales Support
Microsoft Office
Data Management
Business Banking

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