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Added 9 hours ago
Tax Analyst
Canadian Energy Insight Inc.
Calgary, AB
Full-time
PetroChina Canada is recruiting for a Tax Analyst to join the Finance and Accounting Team.
Added 10 hours ago
Project Manager - IT
Distribution stox
Boucherville, QC
Full-time
Support testing and implementation activities in collaboration with the analyst responsible for the project;
Added 14 hours ago
Associate Investment Advisor I
TD
Toronto, ON
Full-time
Refer clients and may collaborate and partner professionally with other TD areas (e.g. TD Canada Trust, TD Commercial Bank, TD Securities)
Added 14 hours ago
Senior Governance & Control Analyst, Canadian Commercial Banking (ATH465)
TD
Toronto, ON
Full-time
Reporting to the Manager, Canadian Commercial Banking, Governance & Control, the Senior Governance & Control Analyst plays a key role in supporting the Commercial Banking control…
Added 14 hours ago
Analyst, Value and Risk Advisory
JLL
Toronto, ON · CAN-CORP Toronto-Toronto, Canada
Full-time
JLL is seeking a Valuation & Risk Advisory Analyst to join our dynamic team in Toronto, ON. This role offers an exceptional opportunity to build a career in commercial real estate valuation…
Added 15 hours ago
Commercial Loans Analyst
Crédit Agricole CIB
Montreal, QC
Contract
…Crédit Agricole CIB’s support functions, from KYC, Back Offices, Risk, IT, Legal or Finance supporting our growing operations in the Americas and complementing our European and Asian…
Added 19 hours ago
Tax Analyst
PetroChina Canada
Calgary, AB
Full-time
PetroChina Canada is recruiting for a Tax Analyst to join the Finance and Accounting Team.
Added 19 hours ago
Senior Analyst, Category Management and Insights
Coca-Cola Canada Bottling Limited
Toronto, ON
Full-time
We are recruiting a Senior Analyst to join our Category Management & Insights team. In this role, you will leverage strong analytical skills and a curious, data-driven mindset to help…
Added 22 hours ago
TDS Operations Analyst III
TD
Toronto, ON
Full-time
Provide loan servicing functions for high valued corporate and commercial clients, meeting all timelines, delivering excellent client service, managing risk while adhering to policies and…
Added 22 hours ago
TDS Operations Analyst III
TD Securities
Toronto, ON
Full-time
Provide loan servicing functions for high valued corporate and commercial clients, meeting all timelines, delivering excellent client service, managing risk while adhering to policies and…
Added 23 hours ago
Senior Analyst GWO Business Risk Management, Toronto
Scotiabank - Global Banking and Markets
Toronto, ON
Full-time
Contributes to the overall success of the Global Wholesale Operations (GWO) risk and control strategy through driving and implementation of enterprise policies, standards, methodology and…
Added 23 hours ago
Sr. Analyst Enterprise IT VMO
McKesson
Mississauga, ON
Full-time
The Sr. Analyst Enterprise IT VMO is a senior individual contributor within McKesson Technology's Vendor Management Office, Operational Excellence & Governance division. The role is…
Added 1 day ago
Senior Business Analyst, Property and Casualty Insurance
Desjardins
Mississauga, ON · Levis, QC · Montreal, QC
Full-time
…exciting changes? This position is for you! As a Senior Business Analyst, you will contribute to value creation and delivery as a member of our Broker Insurance Solutions Development team.…
Added 1 day ago
Analyst, FX Operations (12-Month Contract GWO)
Scotiabank
Toronto, ON
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Added 1 day ago
Senior Analyst GWO Business Risk Management, Toronto
Scotiabank
Toronto, ON
Contributes to the overall success of the Global Wholesale Operations (GWO) risk and control strategy through driving and implementation of enterprise policies, standards, methodology and…
Added 1 day ago
Assistant Manager, Lending Services, Corporate Credit (GWO)
Scotiabank
Toronto, ON
The incumbent is responsible for providing, and if directed leading a team of deal analyst in delivering, quality administrative services to Corporate Clients relative to the set up and…
Added 1 day ago
Business Development Executive (Nuclear)
Calian in Space & Technology
Toronto, ON
Full-time
Support pricing strategy and commercial risk assessment on major bids, working with the nuclear division leadership team to balance competitiveness with sustainable margin
Added 1 day ago
Senior Business Analyst
Royal Bank of Canada
Toronto, ON
Full-time
We are looking for a talented individual to join as a Senior Business Analyst within the Funding, Treasury and Liquidity (FTL) Program in Toronto. The specific role will report to a Product…
Added 1 day ago
Analyste à la conformité / Compliance Analyst
Avison Young Canada
Toronto, ON · Montreal, QC
Full-time
…before a business relationship is established or maintained. The Analyst’s work is an important input into AML risk assessments and supports timely, well-documented decision-making by the…
Added 1 day ago
Senior Analyst, Loan Loss
Scotiabank
Toronto, ON
Provide accounting and reporting support to Canadian Banking Finance and Global Risk Management for the settlement of write-offs and recoveries on impaired retail and commercial loans.…
Added 1 day ago
Analyst, Trade Finance Operations - Toronto, ON
Scotiabank
Toronto, ON
Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management…
Added 1 day ago
Senior Business Analyst
RBC
Toronto, ON
Full-time
We are looking for a talented individual to join as a Senior Business Analyst within the Funding, Treasury and Liquidity (FTL) Program in Toronto. The specific role will report to a Product…
Added 1 day ago
Risk Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$40 to $50 CAD / hour
Contract
A Senior Analyst within Collateral Management will primarily be focused on the effective and efficient mitigation of counterparty credit risk. Senior Analysts are responsible for managing…
Added 1 day ago
Commercial Analyst - CMHC Multi-Unit Residential
Meridian Credit Union
Barrie, ON · London, ON · St. Catharines, ON · Toronto, ON · Etobicoke, ON
$52,000 to $75,000 CAD / year
Full-time
The CMHC multi-unit residential (“MUR”) analyst will be responsible for assisting the CMHC MUR Directors, via CMHC MUR submissions, credit applications and related support, including at…
Added 1 day ago
Business Systems Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$75 to $90 CAD / hour
Contract
This Business Systems Analyst role provides support and produces detailed system requirements and technical/functional specifications in alignment with standards and frameworks. The BSA…

Customer Service Officer I

Montreal, QC, Canada

Pay: 47 200 $/$47,200 - 66 600 $/$66,600 CAD
Job type: Full-time
Apply by: Oct 2, 2026
Posting language: English
Posted: Sep 18, 2026

Apply About employer

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Original job description

Work Location:

Montréal, Quebec, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

47 200 $/$47,200 - 66 600 $/$66,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview :

TD Commercial Banking provides financial solutions to North American businesses. Our broad range of products and services allows us to meet the needs of our clients in every sector, providing customized solutions to build a strategy that’s right for them now, and in the future. Our quest is to deliver a first class business banking client experience and to be ”The Better Business Bank” in North America. At TD, better business bankers have a strong background in business and finance as well as the specific products they are responsible to sell and service. They have keen insight into all their clients – their industry, products, finances and markets. Better business bankers demonstrate good judgment in people, businesses and markets based on education, experience, “gut instincts” and “street smarts”

Job Description :

The Customer Service Officer Commercial Banking provides support to one or more Account Managers in the CMB/CLB segment. The position reports to the Manager Commercial Credit. This position is accountable to deliver a superior customer experience, support profitable business growth, and achieve The Quest.

Maximize support for Relationship Managers and Analysts in credit administrative matters.
Actively contribute to sales results by identifying potential sales opportunities when interfacing with customers and when performing internal duties
Assist in building new relationships and deepening existing customer relationships.
Cross-sell products and services to existing and new customers to maximize revenue/profit and retention of relationships
Actively use CARMA
Actively refer to other business partners both within Business Banking and across TDBFG and respond effectively to reciprocal referrals.
Facilitate investment requests between customers and DirecTrade where required
Provide effective credit administration for the portfolio both within the Unit and by interfacing with other parts of TDBFG. Role includes direct contact with customers on some credit administrative matters such as obtaining Financial Statements and Accounts Receivable lists.
Obtain/compile all the supporting documentation that the Analyst requires for writing credits; prepare follow-up and default letters; follow-up on
Partner with administrative support groups such as the Credit Administration Services to facilitate their functions such as inputting credits, making payments, issuing Lines of Credit, etc.

Job Requirements :

Strong oral and written communications skills are essential
Position requires an individual who is passionate about providing superior customer service and enjoys engaging in client-focused conversations
Should be resourceful, have strong organizational skills and work successfully with minimal supervision in a fast paced, high volume environment.
Must possess the ability to multitask
Will work closely in a team environment in order to meet individual and team driven benchmarks.
Should be conscientious and detail oriented in order to mitigate any risk to the bank.
Must demonstrate the ability to be resourceful and proactive in their approach to Partner Problem Resolution and overall position responsibilities
Ability to quickly learn new systems and applications
Solid Knowledge of Microsoft Office required.
Customer service and banking experience are an asset
Ability to take ownership of a situation

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés qui ont besoin de services et de soutien dans une langue autre que le français.

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More about this job

Responsibilities

The Customer Service Officer provides administrative support to account managers in the commercial banking segment, focusing on credit administration and client relationship management. The role involves identifying sales opportunities, facilitating investment requests, and ensuring a superior customer experience.

Requirements

Candidates must possess strong oral and written communication skills, organizational abilities, and the capacity to work in a fast-paced environment. Proficiency in Microsoft Office and a detail-oriented approach to risk mitigation are essential for this position.

Skills

Customer service
Credit administration
Relationship management
Sales support
Communication skills
Organizational skills
Multitasking
Microsoft Office
Banking
Risk mitigation
Problem resolution
Financial analysis support

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Commercial Banking
Credit Administration
Relationship Management
Financial Solutions
CARMA
DirecTrade
Risk Management
Client Experience
Banking Operations
Sales Support
Microsoft Office
Portfolio Management
Financial Statements
Accounts Receivable
Business Banking

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