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Added 26 mins ago
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 26 mins ago
Senior Analyst, Transport Business Development
Loblaw Companies Limited
Brampton, ON
Full-time
…financial performance of existing programs, identifying freight revenue and rate exceptions, and resolving issues that may impact program profitability. The Analyst also supports the…
Added 41 mins ago
Sales Reporting Specialist
Experis Canada
Montreal, QC
Contract
Title – Sales Operations Coordinator / Analyst (French Fluent)
Added 42 mins ago
Financial Analyst
AECOM
Markham, ON
$55,000 to $70,000 CAD / year
Full-time
AECOM Canada is seeking a motivated and analytical Financial Analyst to join our Finance Development Program in a new position to be based in Markham, ON. This role is designed for recent…
Added 57 mins ago
Director of Growth Marketing
D3 Security
Vancouver, BC · Greater Vancouver, BC
Full-time
…AI assistants, inclusion on the review sites, listicles and analyst evaluations those assistants cite, and a weekly visibility check with fixes shipped the same week. Led by a…
Added 57 mins ago
Director, Investor Relations
Franco-Nevada Corporation
Toronto, ON
Full-time
…capitalization of approximately US$50B and nearing US$2B in revenue, Franco-Nevada is the leading gold-focused royalty and stream company with the most diversified portfolio of cash-flowing…
Added 1 hour ago
Bilingual Onsite Deskside Analyst
Insight Enterprises, Inc.
Montreal, QC
Added 1 hour ago
Senior Analyst Sales Development
WestJet
Calgary, AB
Full-time
Reporting to the Senior Manager, Sales Planning & Governance, the Senior Analyst plays a critical role at the intersection of strategic planning, analytics, business intelligence,…
Added 2 hours ago
Senior Analyst, Skyline Apartment
The Skyline Group of Companies
Guelph, ON
Full-time
…join our Skyline Apartment team for the position of Senior Analyst, Skyline Apartment located at our office in Guelph, Ontario. This position will require you to report to our head office…
Added 2 hours ago
Senior Analyst, Revenue Strategy, Analytics & Operations
OpenTable
Canada
Reporting to the Sr. Director, Revenue Strategy, Operations, and Analytics, this position is responsible for supporting a variety of sales and services related programs, operations,…
Added 2 hours ago
Senior Analyst Sales Development
WestJet Group
Calgary, AB
Reporting to the Senior Manager, Sales Planning & Governance, the Senior Analyst plays a critical role at the intersection of strategic planning, analytics, business intelligence,…
Added 3 hours ago
Analyst, Revenue Optimization
Avenir Energy
Toronto, ON
Full-time
As the Analyst, Revenue Optimization, you’ll play a key role in analyzing the pricing, supply costs, and commercial performance that underpin Avenir Energy’s profitability across Canada.…
Added 3 hours ago
Senior Financial Analyst (SFA)
Fiscal.ai
Remote, Canada
Full-time · Remote
We are seeking a Senior Financial Analyst who will serve in a controller capacity, owning day to day accounting operations while supporting financial analysis and reporting. Reporting…
Added 3 hours ago
Senior Director, Product & Customer Marketing
Solink
Remote, Canada
Full-time · Remote
…our positioning - accelerating adoption, differentiation, and revenue across our key products. This is a newly unified leadership role, bringing Product Marketing and Customer Marketing…
Added 3 hours ago
Product Marketing Manager
AppDirect
Montreal, QC
Full-time
…that sales and product teams can act on. You understand how analyst relations work and you know how to work with customers to build advocacy and expansion-stage marketing programs. You are…
Added 4 hours ago
Manager, Quota and Capacity Planning
Salesforce
Toronto, ON · Canada - Toronto
Full-time
…group of passionate professionals aiming to fuel the $60B+ revenue goal of Salesforce through continuous cross-functional collaboration and process improvements. We are looking for dynamic,…
Added 5 hours ago
Analyst, Corporate Banking- Treasury & Payment Solutions
BMO
Toronto, ON · FCP
Full-time
The Analyst supports senior Treasury & Payment Solutions sales professionals in originating, structuring, and executing treasury, liquidity, payments, card, and working-capital solutions…
Added 5 hours ago
Solution Analyst II/Senior
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Moncton, NB · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · ON · Hybrid - Canada, ON · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
…owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides…
Added 5 hours ago
Financial Analyst (Consolidation)
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Bolton, ON
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…External Reporting and Consolidations. The Experienced Financial Analyst will play a critical role in all aspects of the consolidation and external report process. This role is pivotal to…
Added 6 hours ago
Production Accounting Systems Senior Analyst
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Calgary, AB
Pembina Pipeline Corporation’s Calgary’s office is actively hiring for a Production Accounting Systems Senior Analyst to join the team. This position reports to the Manager, Production…
Added 7 hours ago
Vice President, Investments
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Calgary, AB · Greater Calgary Metropolitan Area
Full-time
…1976 to collect a portion of Alberta’s nonrenewable resource revenue. From an initial investment of $1.5 billion, the Heritage Fund’s value has grown to $31.9 billion as of December 31,…
Added 7 hours ago
Senior Budget Analyst
University of Toronto
Toronto, ON
Under direction of the Assistant Director, Operating Budget, the Senior Budget Analyst serves the primary role in the development, analysis and execution of budgets which are used to…
Added 8 hours ago
Accounting Analyst
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Toronto, ON
$55,000 to $60,000 CAD / year
Maintain Spreadsheets - Actual vs. Budget/Forecast/Prior Year Revenue - Using the DRR to compare against the budget forecast and prior year's results. Done weekly (Monday)
Added 8 hours ago
FP&A Lead
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Montreal, QC
Full-time
…équipes; notre filière d'expert individuel suit la progression Analyst → Senior Analyst → Lead →…
Added 8 hours ago
FP&A Lead
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Montreal, QC
Full-time
…équipes; notre filière d'expert individuel suit la progression Analyst → Senior Analyst → Lead →…

Customer Service Officer I

Montreal, QC, Canada

Pay: 47 200 $/$47,200 - 66 600 $/$66,600 CAD
Job type: Full-time
Apply by: Oct 2, 2026
Posting language: English
Posted: Sep 18, 2026

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Original job description

Work Location:

Montréal, Quebec, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

47 200 $/$47,200 - 66 600 $/$66,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview :

TD Commercial Banking provides financial solutions to North American businesses. Our broad range of products and services allows us to meet the needs of our clients in every sector, providing customized solutions to build a strategy that’s right for them now, and in the future. Our quest is to deliver a first class business banking client experience and to be ”The Better Business Bank” in North America. At TD, better business bankers have a strong background in business and finance as well as the specific products they are responsible to sell and service. They have keen insight into all their clients – their industry, products, finances and markets. Better business bankers demonstrate good judgment in people, businesses and markets based on education, experience, “gut instincts” and “street smarts”

Job Description :

The Customer Service Officer Commercial Banking provides support to one or more Account Managers in the CMB/CLB segment. The position reports to the Manager Commercial Credit. This position is accountable to deliver a superior customer experience, support profitable business growth, and achieve The Quest.

Maximize support for Relationship Managers and Analysts in credit administrative matters.
Actively contribute to sales results by identifying potential sales opportunities when interfacing with customers and when performing internal duties
Assist in building new relationships and deepening existing customer relationships.
Cross-sell products and services to existing and new customers to maximize revenue/profit and retention of relationships
Actively use CARMA
Actively refer to other business partners both within Business Banking and across TDBFG and respond effectively to reciprocal referrals.
Facilitate investment requests between customers and DirecTrade where required
Provide effective credit administration for the portfolio both within the Unit and by interfacing with other parts of TDBFG. Role includes direct contact with customers on some credit administrative matters such as obtaining Financial Statements and Accounts Receivable lists.
Obtain/compile all the supporting documentation that the Analyst requires for writing credits; prepare follow-up and default letters; follow-up on
Partner with administrative support groups such as the Credit Administration Services to facilitate their functions such as inputting credits, making payments, issuing Lines of Credit, etc.

Job Requirements :

Strong oral and written communications skills are essential
Position requires an individual who is passionate about providing superior customer service and enjoys engaging in client-focused conversations
Should be resourceful, have strong organizational skills and work successfully with minimal supervision in a fast paced, high volume environment.
Must possess the ability to multitask
Will work closely in a team environment in order to meet individual and team driven benchmarks.
Should be conscientious and detail oriented in order to mitigate any risk to the bank.
Must demonstrate the ability to be resourceful and proactive in their approach to Partner Problem Resolution and overall position responsibilities
Ability to quickly learn new systems and applications
Solid Knowledge of Microsoft Office required.
Customer service and banking experience are an asset
Ability to take ownership of a situation

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés qui ont besoin de services et de soutien dans une langue autre que le français.

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More about this job

Responsibilities

The Customer Service Officer provides administrative support to account managers in the commercial banking segment, focusing on credit administration and client relationship management. The role involves identifying sales opportunities, facilitating investment requests, and ensuring a superior customer experience.

Requirements

Candidates must possess strong oral and written communication skills, organizational abilities, and the capacity to work in a fast-paced environment. Proficiency in Microsoft Office and a detail-oriented approach to risk mitigation are essential for this position.

Skills

Customer service
Credit administration
Relationship management
Sales support
Communication skills
Organizational skills
Multitasking
Microsoft Office
Banking
Risk mitigation
Problem resolution
Financial analysis support

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Commercial Banking
Credit Administration
Relationship Management
Financial Solutions
CARMA
DirecTrade
Risk Management
Client Experience
Banking Operations
Sales Support
Microsoft Office
Portfolio Management
Financial Statements
Accounts Receivable
Business Banking

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