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Added 1 hour ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
…values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our…
Added 1 hour ago
Surgical Product Manager
Pacific Surgical
Vancouver, BC
$100,000 to $140,000 CAD / year
Full-time
For over 100 years, Keir Surgical Ltd. has been a premier provider of high-quality surgical products to hospitals, clinics, and healthcare facilities across Canada. Founded in Vancouver in…
Added 3 hours ago
Production Team Leader
Manufacturing Job Site
Alliston, ON
Internship
We are currently seeking a motivated Production Team Leader to join our Production Department and take responsibility in varied duties as follows:
Added 4 hours ago
Associate Optometrist
Review of Optometric Business
Hamilton, ON
Part-time
The Associate Optometrist is a leader in the organization, delivering the brand promise, experience & the organization’s key results through collaboration & teamwork. Ensures all patients…
Added 4 hours ago
Associate Optometrist (Hamilton, Ontario, L9A 4X5, Canada)
Eyes On Eyecare
Hamilton, ON
Part-time
The Associate Optometrist is a leader in the organization, delivering the brand promise, experience & the organization’s key results through collaboration & teamwork. Ensures all patients…
Added 6 hours ago
Senior Personal Banker - Home Borrowing - North York & Central Toronto (Current & Future Opportunities)
TD
Toronto, ON
Full-time
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of…
Added 7 hours ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
…values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our…
Added 16 hours ago
Anaesthesia Assistant (Operating Room)
Michael Garron Hospital
Toronto, ON
Temporary
…of community within Canada's largest city. Recognized as a leader in workplace wellness and offering a quality work environment focused on learning and development, MGH invests in people to…
Added 18 hours ago
Sr. Technician- PCC
OhioMeansJobs Highland County
Montreal, QC · Urban agglomeration of Montreal, QC
Full-time
…Back in 1982, we started out with two employees and a phone line. Today, Connection is a Fortune 1000 IT solutions partner operating in 174 countries around the world - still driven by that…
Added 19 hours ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
…values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our…
Added 21 hours ago
General Manager, Sudden Sally
Banff Caribou Properties
Banff, AB
Lead and support department managers, supervisors, and front-line employees.
Added 1 day ago
Credit Analyst II
TD
Brampton, ON
Full-time
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of…
Added 1 day ago
Customer Experience Associate - University Of Ottawa
TD
Ottawa, ON
Part-time
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Added 1 day ago
Customer Experience Associate
TD
Ottawa, ON
Part-time
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Added 1 day ago
Associate EI&C Engineer
Veolia Environnement SA
Oakville, ON
Full-time
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia…
Added 1 day ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
…values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our…
Added 1 day ago
Customer Service Representative
Transx Ltd
Rosser, MB
Full-time
Our Mission is to become the industry leader of the driver experience. We consider the driver to be the front line of our company. We strive to be consistently surpassing driver…
Added 1 day ago
Customer Service Representative
Transx Ltd
Rosser, MB
Part-time
Our Mission is to become the industry leader of the driver experience. We consider the driver to be the front line of our company. We strive to be consistently surpassing driver…
Added 1 day ago
Overnight Food Production Team Leader
Bento Sushi
Richmond Hill, ON
Up to $20 CAD / hour
Full-time
The role of the Food Production Team Leader is to assist the Production Supervisor and Production Manager to ensure the smooth operations of the factory.
Added 1 day ago
Sushi & Ramen Chef de Partie - Winter 26/27
The Lake Louise Ski Area Ltd
AB
Full-time · Temporary
The Chef De Partie, will oversee all outlet kitchen staff and ensure the quality of food preparation and service meets and exceeds operating standards on a daily basis. The position…
Added 1 day ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
…values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our…
Added 1 day ago
Store Manager - Calgary
Source Office Furniture & Systems Ltd.
Calgary, AB
Full-time
For the last 40 years, Source Office Furniture & Systems Ltd. has been offering the best value in high-quality office furniture throughout Canada. We pride ourselves in offering unsurpassed…
Added 1 day ago
Customer Experience Associate- Campbell River- Future Opportunities
TD
Campbell River, BC
Part-time
Impacts team results through the quality of the services or information provided to customers
Added 1 day ago
Registered Nurse (Nursing Resource Team)
Michael Garron Hospital
Toronto, ON
Full-time
…effective patient and family-centered care. In serving as the leader of the Coordinated Care Team, Registered Nurses have a pivotal role in care planning, coordination and delivery and in…
Added 1 day ago
Stage – Hiver 2027 – Automatisation /Internship – Winter 2027 – Automation
Pratt & Whitney
Mirabel, QC
Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…

Closed listing

Customer Service Officer II - TDAF

Toronto, ON, Canada
Brossard, QC, Canada

Pay: 45 700 $/$45,700 - 61 000 $/$61,000 CAD
Job type: Full-time
Closing date: Sep 25, 2026
Experience: 1+ years of related experience
Posting language: English
Posted: Sep 23, 2026

This opening has closed.

The original listing is kept below for reference.

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About employer

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Original job description

Archived listing. The details below describe a past opening.

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

45 700 $/$45,700 - 61 000 $/$61,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Customer Service Officer (CSO) position supports teams of Relationship Managers/Analysts and/or Account Managers in meeting the day to day needs of the customers of those portfolios, as well as to onboard new customers to the bank. This position is accountable to deliver legendary customer experience and support profitable business growth.

CUSTOMER

Meet or exceed CSO LEI target and be actively involved in ensuring the unit meets or exceeds its' LEI target.
Facilitate customer requests leveraging various partners (CCSC, Visa, Retail Bank, etc.) ensuring a warm hand off where appropriate, and follow up process is in place.
Deliver legendary service at every interaction and execute on plans to continuously improve the customer experience.
Act as a first point of contact for the day to day administrative needs, questions and concerns, resolving them where possible, and communicating to the RM or AM as appropriate.
Develop a network of contacts across TD in order to continuously improve their knowledge and ability to service customers.
"Deliver the Bank" to our customers by identifying, recommending, introducing and referring appropriate TDBG Business Partners and Products to existing and new customers to maximize revenue/profit and retention of relationships.
Support internal partners with ongoing projects and develop a clear understanding of how changes will affect a customer’s business

SHAREHOLDER

Support Relationship Managers/Analysts and Account Managers in credit administrative matters
Assist in building new relationships and deepening existing customer relationships by consistently following the Business Banking Relationship Methodology
Act as first point of contact with customers on credit administrative matters such as following for documentation and/or obtaining Financial Statements and Accounts Receivable lists. Responsibilities also include uploading customer reports/documentation into the appropriate systems.
Actively contribute to sales results by identifying and cross-selling products and services when performing internal duties or interfacing with customers (both new and existing) to maximize revenue/profit and retention of relationships
Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals.
Facilitate investment requests between customers and Business Banking Investments where required
Provide effective credit administration for the portfolio both within the Unit and by interfacing with functions across the TDBFG.
Assist RM/AM with obtaining/compiling all supporting documentation required to complete credit applications and process funding requests. Prepare reminder, follow-up and default letters and follow up on outstanding security documentation.
Partner with administrative support groups to facilitate activities, such as programming credits, making payments, advancing funds, etc.
Ensure products and services are sold and operate in a compliant manner minimizing the regulatory compliance and operational risk to the Bank.
Complete all compliance and attestations within required timelines.
Be knowledgeable of and comply with Bank and Industry Codes of Conduct

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about the status / progress of requests and / or all relevant or useful information related to day-to-day activities
Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Requires specialized expertise to provide complex transaction/ product feature advice and guidance to customers
Requires specialized skills and expertise in a range of products, services, concepts and processes and could be characterized by moderate - high complexity / risk
Acts as an account and credit administration process/ product expert to customers and/or internal partners
Identifies complex problems and formulates the most appropriate solution
Uses insights into how the customer or sales team integrates with other teams to coordinate efforts and resources to achieve shared objectives
Has direct impact on the quality of the duties performed, or services provided, to the sales team and the unit supported
Implements sales and customer service procedures and approaches to complete work
Requires tact to exchange ideas and customer information in a concise and logical way; handling of sensitive customer information and resolution of exceptions
Generally, reports to a Lead CSO or MCC or MCS

EXPERIENCE & EDUCATION

Undergraduate degree
1+ years of related experience

Preferred Candidate Identified.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés qui ont besoin de services et de soutien dans une langue autre que le français.

About employer

More about this job

Responsibilities

The Customer Service Officer supports Relationship Managers by managing day-to-day customer needs, onboarding new clients, and facilitating credit administrative tasks. They are responsible for delivering legendary customer service, identifying cross-selling opportunities, and ensuring compliance with bank policies.

Requirements

Candidates must hold an undergraduate degree and possess at least one year of related experience. Strong communication skills and the ability to manage complex administrative processes are essential for this role.

Skills

Customer service
Credit administration
Relationship management
Financial reporting
Sales
Cross-selling
Administrative support
Regulatory compliance
Data entry
Communication
Problem solving
Teamwork
Banking products
Documentation management

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Banking
Credit Administration
Relationship Management
Financial Statements
Accounts Receivable
Compliance
Sales
Onboarding
Administrative Support
TDBG
Business Banking
Risk Management
Performance Management
Cross-training

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