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Added 11 mins ago
Educator | SASKATOON
lululemon
Saskatoon, SK
Full-time
The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are…
Added 11 mins ago
Part -Time Educator / Hillcrest
lululemon
Richmond Hill, ON
Part-time
The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are…
Added 11 mins ago
Customer Service Representative
NetworkPedia
AB · Edmonton, AB
Contract
Customer service and/or retail sales experience.
Added 11 mins ago
Educator Contract |Coquitlam Centre
lululemon
Coquitlam, BC
Part-time
The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are…
Added 11 mins ago
Educator | Robson St.
lululemon
Vancouver, BC
Part-time
The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are…
Added 11 mins ago
Associé(e) aux ventes, location d'outils (Temps plein)
The Home Depot Canada
Laval, QC
Full-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 26 mins ago
Part Time Retail Associate (Optical): Oshawa, ON
Specsavers
Oshawa, ON
Part-time
Previous experience in retail or customer service is an asset - but not essential
Added 41 mins ago
Sales and Rental Associate
Long & McQuade Musical Instruments
Calgary, AB
Full-time
Define the individual needs of every customer and match those needs with the right combination of our products and services
Added 41 mins ago
Grocery Clerk Part Time Day
No Frills
Slave Lake, AB
Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 41 mins ago
Merchandiser, Hourly Part Time Evening
Loblaw Companies Limited
Calgary, AB
Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 41 mins ago
Cashier Part Time Evening
No Frills
Slave Lake, AB
Part-time
Motivated to learn new things and delivering great customer service
Added 41 mins ago
(CAN) Fashion Associate PART TIME
Walmart Canada
Calgary, AB
Part-time · Contract
Position Summary...Working as a Fashion Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Fashion Associate is a customer service champion that…
Added 41 mins ago
Seasonal Retail Sales Associate-SOUTH CENTRE MALL
Bath & Body Works
Calgary, AB
$18 USD / hour
Part-time
Thrives in a customer-first based retail environment.
Added 41 mins ago
Merchandising Associate: Part Time (Mon - Fri / 5:30am - 3pm) - NORTH HILL
The Home Depot Canada
Calgary, AB
Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 41 mins ago
Grocery Clerk - Part Time - Daytime Availability
Food Basics
Oakville, ON
Provide support to other departments, such as bakery, deli/meat, or produce, when needed.
Added 41 mins ago
Overnight Freight Associate Part Time - 7057 Polo Park
The Home Depot Canada
Winnipeg, MB
Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 41 mins ago
Grocery Clerk Part Time Night
Fortinos Supermarket Ltd
Brampton, ON
Part-time
…staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a…
Added 41 mins ago
Part Time Bridal Sales
David's Bridal
Winnipeg, MB
Part-time
…sold by them and taking care of them with one of the highest customer service scores in…
Added 41 mins ago
Seamstress
David's Bridal
Toronto, ON · Scarborough, ON
…sold by them and taking care of them with one of the highest customer service scores in…
Added 1 hour ago
YVR - Barista
Paradies Lagardère
Vancouver, BC
Part-time
Customer service focused and solution oriented.
Added 1 hour ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Mascouche, QC
Train your team members to provide strong customer support - teach them the best sales techniques and make sure they’re familiar with all product features;
Added 1 hour ago
KEY HOLDER
Boutique La Vie En Rose
AB · EDMONTON, AB
You listen to your customers’ needs to provide the very best service;
Added 1 hour ago
Maintenance Attendant
Banff Caribou Properties
Banff, AB
BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.
Added 1 hour ago
Front Desk Supervisor
Banff Caribou Properties
Banff, AB
BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.
Added 1 hour ago
Massage Therapist
Banff Caribou Properties
Banff, AB
BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.

Closed listing

Customer Service Officer II - TDAF

Toronto, ON, Canada
Brossard, QC, Canada

Pay: 45 700 $/$45,700 - 61 000 $/$61,000 CAD
Job type: Full-time
Closing date: Sep 25, 2026
Experience: 1+ years of related experience
Posting language: English
Posted: Sep 23, 2026

This opening has closed.

The original listing is kept below for reference.

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About employer

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Original job description

Archived listing. The details below describe a past opening.

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

45 700 $/$45,700 - 61 000 $/$61,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Customer Service Officer (CSO) position supports teams of Relationship Managers/Analysts and/or Account Managers in meeting the day to day needs of the customers of those portfolios, as well as to onboard new customers to the bank. This position is accountable to deliver legendary customer experience and support profitable business growth.

CUSTOMER

Meet or exceed CSO LEI target and be actively involved in ensuring the unit meets or exceeds its' LEI target.
Facilitate customer requests leveraging various partners (CCSC, Visa, Retail Bank, etc.) ensuring a warm hand off where appropriate, and follow up process is in place.
Deliver legendary service at every interaction and execute on plans to continuously improve the customer experience.
Act as a first point of contact for the day to day administrative needs, questions and concerns, resolving them where possible, and communicating to the RM or AM as appropriate.
Develop a network of contacts across TD in order to continuously improve their knowledge and ability to service customers.
"Deliver the Bank" to our customers by identifying, recommending, introducing and referring appropriate TDBG Business Partners and Products to existing and new customers to maximize revenue/profit and retention of relationships.
Support internal partners with ongoing projects and develop a clear understanding of how changes will affect a customer’s business

SHAREHOLDER

Support Relationship Managers/Analysts and Account Managers in credit administrative matters
Assist in building new relationships and deepening existing customer relationships by consistently following the Business Banking Relationship Methodology
Act as first point of contact with customers on credit administrative matters such as following for documentation and/or obtaining Financial Statements and Accounts Receivable lists. Responsibilities also include uploading customer reports/documentation into the appropriate systems.
Actively contribute to sales results by identifying and cross-selling products and services when performing internal duties or interfacing with customers (both new and existing) to maximize revenue/profit and retention of relationships
Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals.
Facilitate investment requests between customers and Business Banking Investments where required
Provide effective credit administration for the portfolio both within the Unit and by interfacing with functions across the TDBFG.
Assist RM/AM with obtaining/compiling all supporting documentation required to complete credit applications and process funding requests. Prepare reminder, follow-up and default letters and follow up on outstanding security documentation.
Partner with administrative support groups to facilitate activities, such as programming credits, making payments, advancing funds, etc.
Ensure products and services are sold and operate in a compliant manner minimizing the regulatory compliance and operational risk to the Bank.
Complete all compliance and attestations within required timelines.
Be knowledgeable of and comply with Bank and Industry Codes of Conduct

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about the status / progress of requests and / or all relevant or useful information related to day-to-day activities
Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Requires specialized expertise to provide complex transaction/ product feature advice and guidance to customers
Requires specialized skills and expertise in a range of products, services, concepts and processes and could be characterized by moderate - high complexity / risk
Acts as an account and credit administration process/ product expert to customers and/or internal partners
Identifies complex problems and formulates the most appropriate solution
Uses insights into how the customer or sales team integrates with other teams to coordinate efforts and resources to achieve shared objectives
Has direct impact on the quality of the duties performed, or services provided, to the sales team and the unit supported
Implements sales and customer service procedures and approaches to complete work
Requires tact to exchange ideas and customer information in a concise and logical way; handling of sensitive customer information and resolution of exceptions
Generally, reports to a Lead CSO or MCC or MCS

EXPERIENCE & EDUCATION

Undergraduate degree
1+ years of related experience

Preferred Candidate Identified.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés qui ont besoin de services et de soutien dans une langue autre que le français.

About employer

More about this job

Responsibilities

The Customer Service Officer supports Relationship Managers by managing day-to-day customer needs, onboarding new clients, and facilitating credit administrative tasks. They are responsible for delivering legendary customer service, identifying cross-selling opportunities, and ensuring compliance with bank policies.

Requirements

Candidates must hold an undergraduate degree and possess at least one year of related experience. Strong communication skills and the ability to manage complex administrative processes are essential for this role.

Skills

Customer service
Credit administration
Relationship management
Financial reporting
Sales
Cross-selling
Administrative support
Regulatory compliance
Data entry
Communication
Problem solving
Teamwork
Banking products
Documentation management

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Banking
Credit Administration
Relationship Management
Financial Statements
Accounts Receivable
Compliance
Sales
Onboarding
Administrative Support
TDBG
Business Banking
Risk Management
Performance Management
Cross-training

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