Work Location:
Moncton, New Brunswick, Canada
Hours:
37.5
Line of Business:
Personal & Commercial Banking
Pay Details:
$160,000 - $220,000 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
TD Canada Trust is TD Bank Group's customer-focused personal and small business banking business. Serving more than 13 million customers nationally, TD Canada Trust provides a full range of financial products and services through its retail branch network, mobile app, telephone, Internet banking, and ‘TD Green Machine’ automated banking machines.
Branch Banking is the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers. By understanding client needs and providing personalized financial products and services, our purpose is to help our customers achieve their financial goals. TD continues to invest heavily in our branch banking network to ensure that it is market leading, evolving at pace to meet client demands and a meaningful career destination to top talent.
We are currently looking to appoint a District Vice President, in our New Brunswick District. DVP leaders are responsible to ensure that TD is growing market share and improving the customer experience at every turn. This DVP will be an important member and contributor to the regional leadership team.
Reporting to the Regional VP, Jenn Auld, the DVP plans, recommends and helps to implement district strategies to grow and develop the business within the district they are assigned to, in support of TD objectives. The role will lead, coach and develop employees toward meeting or exceeding business and personal development objectives. The role will help develop the incumbents understanding of the local and broader financial market conditions and participates actively and provides leadership in community events.
The DVP will thrive in developing a dynamic team while meeting customers' needs and elevating advice, driving market growth and leading business outcomes. They will enjoy contributing in the implementation of key national and regional business strategies.
Specific accountabilities include:
- Drive District Advice & Service goals through excellence in execution
- Execute key national & regional strategies within the district and reflect in messaging, coaching & district management:
o (1) Lead/Partner on One TD activities in the market & within branches
o (2) Omni-channel adoption for advice & service
o (3) Operational efficiencies and excellence
o (4) Legendary Colleague & Customer Experiences as well as customer problem resolution
- Lead, coach and develop Branch Managers and Branch colleagues on behaviours and outcomes, operational excellence, LEI & business development in order to increase colleague and customer confidence, elevate advice and help meet more customer needs.
- Meet TD's risk appetite & regulatory expectations: Serve as first line of defense for branch-related operational activities by partnering with Regional Delivery Excellence team
- Ensure alignment of partners activities with district/regional strategies through governance & oversight
- Be the face of TD in your market by being a visible and active community leader aligned with TD values and by promoting and maintaining relationships with major customers, community groups, and local TD senior executives, ensuring high, positive public profile
- Execute talent strategies that:
o build future leaders
o elevate advice capability for more complex customer needs
o develop pipeline of talent for other areas of the bank,
o are representative of the communities we serve
o build District succession plans to meet future needs
- Contribute actively in business transformation by supporting colleagues through meaningful change management activities and communications
- Provide leadership and mentorship to team members throughout the colleague life cycle to drive colleagues' engagement
- Work alongside other business lines including Wealth and Business Banking to stay abreast of emerging trends in the market, support referrals across business lines through ongoing training and coaching to branch colleagues
- Model TD guiding principles to ensure consistency in doing what is best for the customer to help them achieve their needs
- Build a culture of empowerment and discovery by sharing knowledge, promoting open dialogue and motivating the team to achieve common goals
- Have the availability to travel and be mobile to support districts in the Metro East or Metro West Region
Leadership Profile
The DVP will have the following capabilities and experiences:
- Highly seasoned professional with undergraduate degree and 10+ years of relevant management experience leading teams in distribution channels
- Demonstrated experience of effective coaching, mentorship and talent development
- In-depth knowledge of operational excellence, expense management and market place to execute consumer banking strategies in diverse geographic markets
- Ability to operate effectively within a federated model, through strong governance and stakeholder management
- Possess expertise in customer, products and channel strategies
- Strong communication skills, analytical thinking, business acumen, and process orientation to influence, encourage and effectively communicate through change
- Be driven to win; bring behaviors & outcomes-orientation, in addition to excellent service attitude
District Vice Presidents (DVPs) at TD Bank Group contribute to the overall reputation of TD. As executives, DVPs help to set the ethical, organizational and performance standard for the teams they lead and exemplify how an effective performance and development culture functions day to day. A DVP is expected to guide his/her team, collaborating as appropriate with TD partners, to deliver superior results in both the short and long term.
DVPs promote adherence to TDBG’s vision and purpose to be the better bank, and to enrich the lives of customers, communities and colleagues. As part of the general management of their function, DVPs are accountable to deliver against TD's five shared commitments:
- Think like a customer; provide legendary experiences and trusted advice
- Act like an owner; lead with integrity to drive business results and contribute to communities
- Execute with speed and impact; only take risks we can understand and manage
- Innovate with purpose; simplify the way we work
- Develop our colleagues; embrace diversity and respect one another
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
