Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Human Resources
Pay Details:
$59,500 - $84,000 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
HR Technology Operations Analyst III
Customer:
- Act as a key resource and subject matter expert for supported HR technology applications, processes, and operational activities by providing specialized application, process, and systems support.
- Manage assigned operational activities (i.e. EIB processing) and application processes, ensuring coordination of changes, timely execution, and adherence to established service levels.
- Identify, document, investigate, and resolve operational exceptions, system issues, and process defects that extend beyond first-level support; escalate complex issues as appropriate.
- Develop, maintain, and execute reporting and analysis to support operational effectiveness, service delivery, compliance activities, and management decision making.
- Manage relationships with internal stakeholders, business partners, technology teams, and external vendors to support operational excellence and issue resolution.
- Analyze operational trends, recurring incidents, and process exceptions to identify systemic root causes, recommend corrective actions, and drive continuous improvement opportunities.
- Contribute to the identification, development, implementation, and continuous improvement of operational workflows, system processes, controls, and technology-enabled efficiencies.
- Support or lead small-scale initiatives, workstreams, testing activities, and operational improvement projects in accordance with established project delivery and change management methodologies.
- Act as a point of escalation for operational and application-related issues, coordinating resolution activities and communicating status updates to stakeholders.
- Deliver effective day-to-day operational and application support, ensuring service requests and incidents are resolved accurately, efficiently, and in alignment with stakeholder expectation.
Shareholder:
- Prioritize and manage own workload to meet established service levels, operational, quality, compliance, and productivity requirements.
- Support end-to-end operational activities, including EIB processing, monitoring, issue resolution, and operational controls, ensuring accuracy, timeliness, and adherence to established procedures.
- Monitor application, system, and operational lifecycles, ensuring functionality, controls, and processes support business objectives and technology architecture decisions.
- Develop, maintain, and execute operational reporting, metrics, and analysis to monitor service delivery and operational performance, identify trends and improvement opportunities, and support decision making, compliance activities, capacity planning, and operational governance.
- Act as a subject matter expert in supported HR technology solutions, including Workday and associated business processes, providing guidance, assistance, and direction to business and technology partners.
- Assess and analyze operational, application, data, and process issues; perform root cause analysis and recommend corrective actions to prevent recurrence and improve service delivery.
- Conduct operational and business process reviews and contribute to the design, documentation, implementation, and continuous improvement of operational controls, automation opportunities, workflows, processes, and procedures to improve efficiency, quality, and risk management.
- Support and participate in testing activities, including test planning, test execution, defect management, validation, and post-implementation verification for system changes, releases, enhancements, and operational initiatives.
- Ensure effective change management practices are followed through appropriate planning, communication, documentation, testing, implementation, and stakeholder engagement.
- Identify, assess, manage, and escalate operational, compliance, system, data integrity, and control-related risks as appropriate.
- Execute operational controls and governance activities to support data quality, process integrity, audit readiness, regulatory requirements, and policy compliance.
- Ensure adherence to enterprise governance frameworks, security standards, audit requirements, disaster recovery (DRP), business recovery (BRP), and other applicable compliance obligations.
- Contribute to cross-functional initiatives and continuous improvement activities that enhance service delivery, strengthen business partnerships, and increase organizational effectiveness.
- Continuously enhance knowledge and expertise in Workday, HR technology applications, reporting tools, operational processes, controls, testing methodologies, and industry best practices.
Employee/ Team
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
- Participate in personal performance management and development activities, including cross training within own team
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand champion for your business area/function and the bank, both internally and/or externally
BREADTH & DEPTH
- Provides day-to-day operational and application support for HR technology solutions, including Workday, EIB processing, reporting activities, controls, testing, and operational support processes.
- Demonstrates comprehensive knowledge and understanding of the supported operating environment, business processes, procedures, controls, data flows, and transaction lifecycles within assigned applications and operational areas.
- Identifies key operational, reporting, application, data, and process issues and supports timely resolution to minimize business impact.
- Leads problem resolution for escalated operational and application issues; performs root cause analysis and escalates matters requiring additional interpretation, expertise, or technical support as appropriate.
- Provides thorough analysis, specialized reporting, operational support, and process expertise to support business objectives, service delivery, and decision-making.
- Participates in resolving application, system, data, and process-related issues, including investigation, testing, validation, and implementation activities.
- Supports the execution and monitoring of operational controls, governance activities, compliance requirements, and audit-related processes to ensure data quality and process integrity.
- Supports the installation, configuration, enhancement, testing, and deployment of business applications and operational solutions in coordination with technology and business stakeholders.
- Participates and contributes to change management, release activities, testing, capacity planning, security, and operational readiness activities.
- Performs problem determination and analysis of low to moderately complex operational, reporting, system, or process issues and recommends solutions and improvements.
- Contributes to the identification and implementation of operational improvements, workflow enhancements, automation opportunities, and efficiency initiatives.
- Requires a general understanding of the broader HR Technology, HR Operations, Compensation, Payroll, and business processes supported by the team.
- Work involves moderate complexity across operational support, reporting, controls, testing, process analysis, and continuous improvement activities, generally requiring independent judgment within established guidelines.
- May lead small-scale initiatives, project workstreams, testing activities, control reviews, or operational improvement efforts for assigned applications or processes.
- Generally reports to a Team Manager, Manager, or Senior Manager.
EXPERIENCE & EDUCATION
- Undergraduate degree or Technical Certificate
- 2-3 years relevant experience
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
