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Added 1 min ago
SE
SGT-A35 New Unit Cost Manager / Gestionnaire des coûts des nouvelles unités SGT-A35
Siemens Energy
Montreal, QC
- Full-time
…and support project financial objectives. To address these business needs, the role is structured around two core areas: Project Cost Control & Financial Analysis, which covers budgetary…
Added 4 mins ago
SC
Project Communication & Change Manager (70311934)
Sodexo Canada Ltd
Mississauga, ON
- Full-time
…proficiency results, Role-based system usage, Process compliance, Manager feedback, Resistance themes, Go-live readiness by business unit or…
Added 4 mins ago
IB
General Manager
Indigo Books & Music
AB · Edmonton, Alberta
- $58,000 to $78,000 CAD / year
- Full-time
The General Manager is a key driver of retail results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and…
Added 17 mins ago
PI
Mobile Application Developer and Support Analyst
Pantheon Inc
Regina, SK
- Full-time
SAP developers are responsible for creating, testing, and implementing SAP software solutions that meet business needs while working closely with the development team, Functional…
Added 17 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
Department Overview Global Business Services & Operations is at the core of TD Securities. We are a dynamic, multi-faceted division that partners with all parts of the Dealer, including…
Added 34 mins ago
Director, Human Resources
Canadian Bar Association
Ottawa, ON
The Director, Human Resources leads a team of three (approximately 2.5 FTE - an HR business partner, payroll at 0.5 FTE, and reception) and is accountable for HR service delivery to…
Added 34 mins ago
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- Full-time
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Added 45 mins ago
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HR Business Partner
Weyerhaeuser
Grande Prairie, AB
- Full-time
Weyerhaeuser is seeking a talented Human Resources Business Partner to join our Western Lumber HR Team. This role will support a non unionized manufacturing site in Grande Prairie, AB. In…
Added 45 mins ago
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Gestionnaire de projets TI (Services aux utilisateurs)
CGI
Montreal, QC
- Full-time
CGI Montréal is looking for a seasoned Project Manager to support our End User Services function by ensuring operational continuity while providing leadership and oversight for workplace…
Added 45 mins ago
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General Manager
Indigo
AB · Edmonton, AB
- $58,000 to $78,000 CAD / year
- Full-time
The General Manager is a key driver of retail results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and…
Added 49 mins ago
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Toronto, ON · FCP
- Full-time
…prioritization and execution of COE programs ensuring optimal manager and employee…
Added 49 mins ago
Analyst Meter Data Management
Independent Electricity System Operator
Canada
Tip: Before writing this section, discuss with the hiring manager how to best capture the essence of the role. This often aligns with the "Job Function" or "Summary Statement" in the…
Added 49 mins ago
Sorter AM 147
Purolator
Fort McMurray, AB
…deliver the future. Here you will be empowered to help move the business forward. Each and every day. Are you open to the…
Added 49 mins ago
Sorter PM 147
Purolator
Fort McMurray, AB
…deliver the future. Here you will be empowered to help move the business forward. Each and every day. Are you open to the…
Added 1 hour ago
T
IT Operations Analyst I
TD
Dieppe, NB
- Full-time
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
Added 1 hour ago
T
Strategic Sourcing Manager II
TD
Toronto, ON
- Full-time
Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control…
Added 1 hour ago
MU
Administrative Officer
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Sainte-Anne-de-Bellevue, QC · Laird Hall
- Full-time
…Administrative Officer is the operational and administrative manager of the Collaborative’s McGill Partner Academic Lead's office and the AES’ Academic Lead’s office; in addition, they will…
Added 1 hour ago
TU
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The University of British Columbia
Vancouver, BC
- $4,582 to $4,816 CAD / month
- Full-time
The Recruitment and Admissions unit at the UBC Sauder School of Business plays an integral role in the achievement of the UBC Sauder’s commitment to attract, engage and retain students who…
Added 1 hour ago
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Added 1 hour ago
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Added 2 hours ago
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Added 2 hours ago
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Calgary, AB
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Participates in driving business outreach opportunities and communicates leads to Multi-Unit Manager and Business Outreach team.

IT Operations Analyst I

Dieppe, NB, Canada

$45,300 - $63,900 CAD · Full-time

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Job details

Pay: $45,300 - $63,900 CAD
Job type: Full-time
Apply by: Oct 11, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Work Location:

Dieppe, New Brunswick, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$45,300 - $63,900 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Provides technology-based customer service support and conducts first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established timeframes.

KEY ACCOUNTABILITIESCUSTOMER

Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
Ensure change activities are performed on time, minimizing risk to the service/business environment
Monitor resources to ensure availability associated with business applications and technology
Identify, resolve, or escalate service delivery issues and/or complaints
Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery
Maintain proficient knowledge of technology components, applications, clients/customers and business services
Prioritize activities to ensure time invested is appropriate to the availability impact
Provide seamless integration of activities and processes, recognizing system interdependencies
Act as an information source to colleagues, business partners and clients/customers
Ensure prompt and timely updates to service issues, and follow through on outstanding problems

SHAREHOLDER

Deliver and maintain accurate reports and documentation
Follow established procedures and standards
Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
Maintain a secure work environment and ensure adherence to notification and escalation processes
Communicate effectively within the team relative to service issues and scheduled changes
Recommend improvements and enhancements to internal departmental processes
Comply with well-defined enterprise technology delivery practices and standards and project management disciplines

EMPLOYEE / TEAM

Work effectively as a team, supporting other members of the team in resolving critical service issues
Prioritize and manage own workload in order to deliver quality results and meet timelines
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Participate in knowledge transfer within the team and business units
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

Provides front line customer service support to clients on a broad range of issues
Investigates problems beyond own area of knowledge, applying a broad business focus
Assesses level of knowledge of caller and translates information when providing assistance
Prioritizes and may assign problems and service issues to other team members
Co-ordinates problem resolution and the implementation of changes in accordance with established change processes
Integrates all sources of information when providing assistance to clients
Makes independent decisions within generally defined parameters
Generally reports to a Team Manager

EXPERIENCE & EDUCATION

Undergraduate degree or Technical Certificate

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Provides technology-based customer service support and conducts first-level analysis to resolve end-user incidents within established timeframes. Ensures change activities are performed on time and monitors resources to maintain business application availability.

Requirements

Requires an undergraduate degree or a technical certificate. Candidates must possess strong customer service skills and the ability to follow established technology delivery practices and standards.

Skills

Customer service
Technical support
Incident resolution
Problem determination
Service delivery
Change management
Disaster recovery
Business recovery
Documentation
Reporting
Communication
Teamwork
Productivity
Operational efficiency
Technology components

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Customer Service
Technical Support
Incident Management
Disaster Recovery
Business Recovery
Change Management
Technology Solutions
Banking
Financial Institution
Service Delivery
Problem Resolution
Documentation
Reporting
Operational Efficiency
System Interdependencies
Project Management

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