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Added 44 mins ago
Finance Analyst, Asset and Liability Management
Affinity Credit Union
Saskatoon, SK
Affinity is looking for a Financial Analyst, Asset and Liability Management to join our progressive and growing Accounting and Finance team. This position provides analytical and…
Added 3 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 3 hours ago
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Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 5 hours ago
SI
Senior Analyst, Integrated Business Planning (IBP)
Saputo Inc.
Georgetown, ON
- Full-time
Saputo is seeking a Senior Analyst in the Integrated Business Planning (IBP) team for an existing 18 month contract opportunity within our organization. As a Senior Analyst, you will work…
Added 6 hours ago
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Senior / Lead Estimator - Mining & Metals
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Vancouver, BC
- Full-time
Prepare the Estimate Risk Analysis and make cost contingency recommendations
Added 7 hours ago
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Analyst, Risk Independence
KPMG
Hamilton, ON · Oakville, ON · Vaughan, ON · ON · Montreal, QC · Toronto, Ontario · Saint-Laurent, Quebec
- Full-time
Our Independence Group in the Risk Management Function in Business Enablement Services is looking for an Analyst, Risk Management – Independence, to join our growing team.
Added 8 hours ago
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Analyst, Engineering Program Management
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Mississauga, ON
- $75,000 to $104,900 CAD / year
- Full-time
Coordinate IWT governance for your assigned commodity or work package, providing visibility on project status, risks, opportunities, schedule and financial performance to PMO stakeholders.
Added 8 hours ago
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Analyst, Central Funding Group
Royal Bank of Canada
Toronto, ON
- Full-time
Background in trading, collateral optimization, treasury functions or risk
Added 9 hours ago
RH
Senior Financial Analyst
Robert Half
Toronto, ON
- Full-time
We are recruiting for a Senior Financial Analyst to join a well-established organization in Toronto. This role provides financial leadership across Operational Finance and G&A, partnering…
Added 9 hours ago
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Senior Analyst, Asset and Liability Management
Laurentian Bank
Montreal, QC
- Full-time
The senior analyst’s main responsibilities include interest rate risk modelling, as well as producing and conducting detailed analyses of various risk reports. The incumbent will be…
Added 10 hours ago
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Senior Specialized Finance Analyst – TDS Finance Capital and Liquidity Management
TD
Toronto, ON
- Full-time
The Senior Analyst will be responsible for overseeing OSFI Capital reporting processes, providing support and guidance to capital reporting analysts on ongoing monthly reporting…
Added 10 hours ago
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Technical Product Manager - Digital Channel Applications
Alterna Savings
Ottawa, ON · Toronto, ON
- Full-time
Help prioritize the product backlog by balancing customer needs, business value, technical feasibility, dependencies, risk, and delivery capacity. Ability to interpret customer needs and…
Added 10 hours ago
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Senior Analyst, Cash, Collateral & Settlements Operations (6-Month contract)
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
As Senior Analyst, Cash, Collateral & Settlements Operations, you will join Investment Operations on a 6-month contract, supporting the end-to-end trade lifecycle for Public Markets…
Added 10 hours ago
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TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
Reporting to the Group Manager, Corporate Lending Operations Administration, the Operations Analyst II is responsible for performing loan administration, payment processing, reconciliation,…
Added 10 hours ago
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Actuarial Analyst
Aeternus
Saskatoon, SK
- Full-time
Key Responsibility: The Actuarial Analyst, Valuation & Modelling supports the Solutions team through financial and actuarial modelling, analysis, reporting, and solution design. Ideally in…
Added 10 hours ago
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Analyst, Corporate Finance and M&A-EN
CAE
Montreal, QC
- Full-time
Risk Mitigation Expertise: Review contract clauses within commercial and financial documents, making recommendations that not only minimize our risks but also align seamlessly with our…
Added 10 hours ago
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Experienced Analyst, Corporate Finance and M&A-EN
CAE
Montreal, QC
- Full-time
Risk Mitigation Expertise: Review contract clauses within commercial and financial documents, making recommendations that not only minimize our risks but also align seamlessly with our…
Added 10 hours ago
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Payments Processing Analyst
BeachHead
Mississauga, ON
- Contract
Working with one of our top financial clients, this role calls for a Payments Processing Analyst. The successful candidate will support high-volume financial transaction processing, manage…
Added 10 hours ago
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Data Quality Analyst
IT Connex
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are looking for an experienced Quality Control Specialist to support data quality, risk & controls, analytics, and regulatory initiatives within an Enterprise Data Office.
Added 10 hours ago
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Senior Business Systems Analyst – Treasury Technology
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- $50 to $55 CAD / hour
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We are looking for a Senior Business Systems Analyst – Treasury Technology with 5+ years of experience in Business Systems Analysis within the Banking or Financial Services industry.
Added 10 hours ago
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Business Insights Analyst II
TD
Toronto, ON · Montreal, QC
- Full-time
Perform deep-dive exploratory and statistical analyses to uncover emerging trends, performance drivers, risk patterns, operational gaps, and improvement opportunities.
Added 10 hours ago
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Analyst, Leveraged Finance
CIBC
Toronto, ON
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Analytical Thinking, Business Banking, Business Development, Client Service, Credit Management, Ensure Compliance, Financial Analysis, Proposal Writing, Researching, Risk Management and…
Added 10 hours ago
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ANALYST, KNOW YOUR CLIENT - Vancouver, Calgary
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Calgary, AB · Vancouver, BC
- Full-time
…It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian…
Added 10 hours ago
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ANALYST, KNOW YOUR CLIENT - Toronto
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Toronto, ON
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…It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian…
Added 10 hours ago
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ANALYST, KNOW YOUR CLIENT - Head Office
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Montreal, QC
- Full-time
…It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian…

IT Operations Analyst I

Dieppe, NB, Canada

$45,300 - $63,900 CAD · Full-time

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Job details

Pay: $45,300 - $63,900 CAD
Job type: Full-time
Apply by: Oct 11, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Work Location:

Dieppe, New Brunswick, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$45,300 - $63,900 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Provides technology-based customer service support and conducts first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established timeframes.

KEY ACCOUNTABILITIESCUSTOMER

Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
Ensure change activities are performed on time, minimizing risk to the service/business environment
Monitor resources to ensure availability associated with business applications and technology
Identify, resolve, or escalate service delivery issues and/or complaints
Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery
Maintain proficient knowledge of technology components, applications, clients/customers and business services
Prioritize activities to ensure time invested is appropriate to the availability impact
Provide seamless integration of activities and processes, recognizing system interdependencies
Act as an information source to colleagues, business partners and clients/customers
Ensure prompt and timely updates to service issues, and follow through on outstanding problems

SHAREHOLDER

Deliver and maintain accurate reports and documentation
Follow established procedures and standards
Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
Maintain a secure work environment and ensure adherence to notification and escalation processes
Communicate effectively within the team relative to service issues and scheduled changes
Recommend improvements and enhancements to internal departmental processes
Comply with well-defined enterprise technology delivery practices and standards and project management disciplines

EMPLOYEE / TEAM

Work effectively as a team, supporting other members of the team in resolving critical service issues
Prioritize and manage own workload in order to deliver quality results and meet timelines
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Participate in knowledge transfer within the team and business units
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

Provides front line customer service support to clients on a broad range of issues
Investigates problems beyond own area of knowledge, applying a broad business focus
Assesses level of knowledge of caller and translates information when providing assistance
Prioritizes and may assign problems and service issues to other team members
Co-ordinates problem resolution and the implementation of changes in accordance with established change processes
Integrates all sources of information when providing assistance to clients
Makes independent decisions within generally defined parameters
Generally reports to a Team Manager

EXPERIENCE & EDUCATION

Undergraduate degree or Technical Certificate

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Provides technology-based customer service support and conducts first-level analysis to resolve end-user incidents within established timeframes. Ensures change activities are performed on time and monitors resources to maintain business application availability.

Requirements

Requires an undergraduate degree or a technical certificate. Candidates must possess strong customer service skills and the ability to follow established technology delivery practices and standards.

Skills

Customer service
Technical support
Incident resolution
Problem determination
Service delivery
Change management
Disaster recovery
Business recovery
Documentation
Reporting
Communication
Teamwork
Productivity
Operational efficiency
Technology components

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Customer Service
Technical Support
Incident Management
Disaster Recovery
Business Recovery
Change Management
Technology Solutions
Banking
Financial Institution
Service Delivery
Problem Resolution
Documentation
Reporting
Operational Efficiency
System Interdependencies
Project Management

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