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Added 30 mins ago
V
Supervisor, End User Services
Vale
Canada
- Full-time
Reporting to the Manager, IT Infrastructure & End User Services, the Supervisor, End User Services is accountable for the reliable and cost-effective delivery of workplace, end-user, field…
Added 59 mins ago
7
Software Developer
7shifts
Toronto, ON
- $95,000 to $135,000 CAD / year
- Full-time
…managers, designers, and other developers, owning your work end-to-end and making pragmatic technical decisions that ship. You report to an Engineering Manager who is invested in your…
Added 59 mins ago
7
Software Developer
7shifts
Saskatoon, SK
- $95,000 to $135,000 CAD / year
- Full-time
…managers, designers, and other developers, owning your work end-to-end and making pragmatic technical decisions that ship. You report to an Engineering Manager who is invested in your…
Added 59 mins ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Ottawa, ON
- Volunteer
…provide employment opportunities for all qualified candidates. In support of achieving a greater, diverse and skilled workforce, we strongly encourage those individuals who belong to one or…
Added 59 mins ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
AB · Edmonton, AB
- Volunteer
…provide employment opportunities for all qualified candidates. In support of achieving a greater, diverse and skilled workforce, we strongly encourage those individuals who belong to one or…
Added 59 mins ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Montreal, QC
- Volunteer
…provide employment opportunities for all qualified candidates. In support of achieving a greater, diverse and skilled workforce, we strongly encourage those individuals who belong to one or…
Added 59 mins ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Calgary, AB
- Volunteer
…provide employment opportunities for all qualified candidates. In support of achieving a greater, diverse and skilled workforce, we strongly encourage those individuals who belong to one or…
Added 1 hour ago
G
Junior Systems Administrator
GraceMed
Oakville, ON
- $50,000 to $60,000 CAD / year
- Full-time
Provide remote and on-site support to end users across clinic locations, including onboarding and offboarding of staff and devices.
Added 1 hour ago
G-
Field Support Analyst
GFL - Sewer Technologies Division
Vaughan, ON
- Full-time
Reporting to the ITSS Regional Manager, the IT Field Support Analyst provides essential technical support by balancing on-site field service and remote help desk assistance. In this…
Added 1 hour ago
FS
Director, People & Culture - Workday Transformation Product Manager
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
Partner closely with the Finance team to develop business requirements and workflows to support end-to-end data accuracy, reporting integrity and seamless integrations to payroll and other…
Added 2 hours ago
VA
Manager, IT [EXE]
Vancouver Aquarium
Vancouver, BC
- Full-time
The IT Manager is responsible for all information and technology systems at the aquarium, including guest-facing point-of-sale, ticketing and audio-visual systems, and the network, servers,…
Added 3 hours ago
AS
IT Support Analyst
Apex Systems
Toronto, ON
- $29 to $44 USD / hour
- Contract
IT Support Analyst: Endpoint & End-User Support
Added 4 hours ago
SS
Manager, IT Business Systems
SMS Security
Toronto, ON
- $110,000 to $125,000 CAD / year
- Full-time
…of the pillars that growth depends on. We’re looking for a Manager, IT Business Systems who is eager to grow with us and help build the systems and processes that support our continued…
Added 4 hours ago
Senior Manager Business Applications - Corporate Applications Portfolio
Liberty Utilities
Oakville, ON
Direct team to manage user acceptance testing with the business and perform testing as required for QA support
Added 4 hours ago
GT
ADMS Test Manager
Grid Transformation
Canada
- Full-time
We are seeking an ADMS Test Manager who can connect electric-distribution operations, delivery risk, and structured test management. You will work with control-room personnel, distribution…
Added 4 hours ago
T
Senior Business Systems Analyst (Treasury Technology)
TD
Toronto, ON
- Full-time
Identify, document, and validate current state technology capabilities/ecosystem and support stakeholders to design the desired future state; provide recommendations and/or direction based…
Added 5 hours ago
GE
Field Support Analyst
GFL Environmental Inc.
Vaughan, ON
- Full-time
Reporting to the ITSS Regional Manager, the IT Field Support Analyst provides essential technical support by balancing on-site field service and remote help desk assistance. In this…
Added 5 hours ago
C
Gestionnaire de projets TI (Services aux utilisateurs)
CGI
Montreal, QC
- Full-time
CGI Montréal is looking for a seasoned Project Manager to support our End User Services function by ensuring operational continuity while providing leadership and oversight for workplace…
Added 5 hours ago
WO
Technical Support Specialist
White Owl Family Office Group
Georgetown, ON
- Full-time
The Technical Support Specialist provides onsite and remote technical support for end-user hardware, software, workstations, and networking issues. The position provides customer-focused…
Added 5 hours ago
T
Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
Identify, document, and validate current state technology capabilities/ecosystem and support stakeholders to design the desired future state; provide recommendations and/or direction based…
Added 5 hours ago
M
Full-Stack Software Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Designs end-user interfaces, databases, APIs and server-side logic while maintain both front and back-end web applications’ components.
Added 5 hours ago
TT
Salesforce Administrator - 12 month + Contract
Trojan Technologies
London, ON
- Part-time
Reporting to the Senior Manager, Commercial Excellence, the Salesforce Administrator is responsible for managing, optimizing, and supporting Trojan Technologies' Salesforce platform to…
Added 6 hours ago
FS
Product Lead
Future Secure AI
Toronto, ON
- Full-time
We are hiring an exceptional Product Lead to serve as the voice of the customer and own end-to-end delivery of complex AI projects from scoping through post-delivery, ensuring high-impact…
Added 6 hours ago
P
Senior Product Designer, Customer Growth
Priceline
Toronto, ON
- Full-time
Travel is inherently complex. Using our product shouldn't be. At Priceline, real-world user data guides our design choices, and AI is in every part of our workflow, so you'll get from early…
Added 6 hours ago
P
Product Manager
Priceline
Toronto, ON
- Full-time
…reality. They’re the ones who make our deals come to life and our user experience simple and…

IT Operations Analyst I

Dieppe, NB, Canada

$45,300 - $63,900 CAD · Full-time

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Job details

Pay: $45,300 - $63,900 CAD
Job type: Full-time
Apply by: Oct 11, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Work Location:

Dieppe, New Brunswick, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$45,300 - $63,900 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Provides technology-based customer service support and conducts first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established timeframes.

KEY ACCOUNTABILITIESCUSTOMER

Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
Ensure change activities are performed on time, minimizing risk to the service/business environment
Monitor resources to ensure availability associated with business applications and technology
Identify, resolve, or escalate service delivery issues and/or complaints
Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery
Maintain proficient knowledge of technology components, applications, clients/customers and business services
Prioritize activities to ensure time invested is appropriate to the availability impact
Provide seamless integration of activities and processes, recognizing system interdependencies
Act as an information source to colleagues, business partners and clients/customers
Ensure prompt and timely updates to service issues, and follow through on outstanding problems

SHAREHOLDER

Deliver and maintain accurate reports and documentation
Follow established procedures and standards
Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
Maintain a secure work environment and ensure adherence to notification and escalation processes
Communicate effectively within the team relative to service issues and scheduled changes
Recommend improvements and enhancements to internal departmental processes
Comply with well-defined enterprise technology delivery practices and standards and project management disciplines

EMPLOYEE / TEAM

Work effectively as a team, supporting other members of the team in resolving critical service issues
Prioritize and manage own workload in order to deliver quality results and meet timelines
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Participate in knowledge transfer within the team and business units
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

Provides front line customer service support to clients on a broad range of issues
Investigates problems beyond own area of knowledge, applying a broad business focus
Assesses level of knowledge of caller and translates information when providing assistance
Prioritizes and may assign problems and service issues to other team members
Co-ordinates problem resolution and the implementation of changes in accordance with established change processes
Integrates all sources of information when providing assistance to clients
Makes independent decisions within generally defined parameters
Generally reports to a Team Manager

EXPERIENCE & EDUCATION

Undergraduate degree or Technical Certificate

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Provides technology-based customer service support and conducts first-level analysis to resolve end-user incidents within established timeframes. Ensures change activities are performed on time and monitors resources to maintain business application availability.

Requirements

Requires an undergraduate degree or a technical certificate. Candidates must possess strong customer service skills and the ability to follow established technology delivery practices and standards.

Skills

Customer service
Technical support
Incident resolution
Problem determination
Service delivery
Change management
Disaster recovery
Business recovery
Documentation
Reporting
Communication
Teamwork
Productivity
Operational efficiency
Technology components

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Customer Service
Technical Support
Incident Management
Disaster Recovery
Business Recovery
Change Management
Technology Solutions
Banking
Financial Institution
Service Delivery
Problem Resolution
Documentation
Reporting
Operational Efficiency
System Interdependencies
Project Management

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