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Added 23 mins ago
E
Senior Infrastructure Analyst
EllisDon
Mississauga, ON
- Full-time
…provisioning, configuration, hardening, patching, operating system upgrades, migrations, decommissioning, and technology refresh…
Added 37 mins ago
T
Senior Market Risk Analyst (5622)
TD
Toronto, ON
- Full-time
Work closely with the Trading desk, PC, Finance, Project and Technology, providing expert knowledge and support to simulated exposure, credit spread & xVA analysis and system implementation.
Added 38 mins ago
SD
Business Analyst
Symbiotic Digital
Toronto, ON · Downtown Toronto (Ryerson), Ontario
- Contract
We are seeking an experienced Business Analyst to provide a
Added 38 mins ago
Mobile Application Store Analyst
Government of Alberta
AB
A university degree in a related field (e.g., Computer Science, Information Technology), supplemented by four (4) years of progressively responsible, related experience.
Added 50 mins ago
T
Senior Business Systems Analyst (Treasury Technology)
TD
Toronto, ON
- Full-time
…understanding of the business, product, and vision; provide business-technology interaction subject matter expertise as well as recognize and drive the focus toward business…
Added 1 hour ago
Identity & Access Governance Analyst
R W Tomlinson
Ottawa, ON
…application entitlements, with scope expanding to workload, system, and agentic identities, as well as information governance and related Microsoft 365…
Added 1 hour ago
ES
Analyste, Soutien technique - Bilingual IT Service Desk Analyst - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
Poste : Analyste, Soutien technique - IT Service Desk Analyst
Added 1 hour ago
PX
Data Scientist (Machine Learning and AI)
Project X
Toronto, ON
- Full-time
Exposure to Snowflake Cortex AI features (e.g. Cortex LLM functions, Cortex Search, or Cortex Analyst) is considered a plus
Added 1 hour ago
GE
Field Support Analyst
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Vaughan, ON
- Full-time
As an IT Field Support Analyst, you are the frontline of technical reliability. By combining help desk efficiency with a "roll up your sleeves" field service approach, you ensure our…
Added 1 hour ago
TR
Master Data Analyst
The Redpath Group
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- Full-time
Required: College diploma or university degree in the field of business administration, computer science, or management information systems and 3 years related work experience.
Added 1 hour ago
AE
Financial Planning Analyst (FP&A)
Agnico Eagle Mines Limited
Toronto, ON
- Full-time
Participate in new planning-system, technology and automation initiatives, and support ad hoc analysis and special projects.
Added 1 hour ago
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Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
Plan, manage, and lead the delivery of system requirements in alignment with standards and frameworks. Provide technical leadership and work in close partnership with various partners and…
Added 1 hour ago
SD
Scrum Master
Symbiotic Digital
Toronto, ON · Downtown Toronto (Ryerson), Ontario
- Contract
degree in Computer Science, Information Technology, Business, or a related
Added 1 hour ago
Analyst Meter Data Management
Independent Electricity System Operator
Canada
The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. We are charged with purpose, delivering reliable, affordable, and…
Added 1 hour ago
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Senior Product Analyst (Finance, ESG and Procurement SaaS Solutions)
FCC / FAC
AB · BC · MB · NB · NL · NS · ON · PE · Regina, SK · SK · FCC Tower
- Full-time
…testing plans and configuration outcomes. As a Senior Product Analyst, you’ll help bridge business and technology by partnering with users and technical teams to deliver high-quality…
Added 1 hour ago
CI
Analyst, External Portfolio Management (12-Month Contract)
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
…process. We will never ask candidates for payment or financial information at any stage of hiring. All legitimate opportunities are posted on our careers page, and communications will come…
Added 1 hour ago
CI
Analyst, Systematic Strategies Group (12-Month Contract)
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
…process. We will never ask candidates for payment or financial information at any stage of hiring. All legitimate opportunities are posted on our careers page, and communications will come…
Added 1 hour ago
CI
Analyst, Strategy, Risk & Operations, Capital Markets & Factor Investing (12-Month Contract)
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
As Analyst, Strategy, Risk & Operations (SRO), you will support Capital Markets and Factor Investing’s (CMF) operational-readiness agenda, working at the intersection of investment…
Added 1 hour ago
CI
Intern Analyst, PhD – Systematic Strategies Group
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
…process. We will never ask candidates for payment or financial information at any stage of hiring. All legitimate opportunities are posted on our careers page, and communications will come…
Added 2 hours ago
B
Senior Analyst, Finance
Brookfield
Toronto, ON
- Full-time
Collaborate with the Technology Service team to identify and resolve system issues, support new system implementations and enhancements, participate in user acceptance testing, and…
Added 2 hours ago
BD
Senior Business Process Analyst
Black Diamond Group
Calgary, AB
- Full-time
Black Diamond Group is hiring a full-time position for a Senior Business Process Analyst based out of our Calgary Head Office.
Added 2 hours ago
B
Senior Analyst, Finance
Brookfield
Toronto, ON
- Full-time
…specialists across functions including finance, human resources, technology, and other shared services that support Brookfield’s real estate operating businesses. Working across sectors –…
Added 2 hours ago
T
IT Operations Analyst I
TD
Dieppe, NB
- Full-time
Provides technology-based customer service support and conducts first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established…
Added 2 hours ago
NE
Junior Developer - Winter 2027 Co-op
Nexus Energy
Toronto, ON
- Volunteer
Currently enrolled in a post-secondary program in Computer Science, Software Engineering, Computer Engineering, Information Technology, Data Science, Artificial Intelligence/Machine…
Added 3 hours ago
TD
Senior Analyst, IT Security, Risk and Audit Management (Permanent)
Toronto District School Board
Toronto, ON · Etobicoke, ON
- $108,205 to $129,846 CAD / year
- Full-time
Information Technology and Information Management

IT Operations Analyst I

Dieppe, NB, Canada

$45,300 - $63,900 CAD · Full-time

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Job details

Pay: $45,300 - $63,900 CAD
Job type: Full-time
Apply by: Oct 11, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Work Location:

Dieppe, New Brunswick, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$45,300 - $63,900 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Provides technology-based customer service support and conducts first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established timeframes.

KEY ACCOUNTABILITIESCUSTOMER

Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
Ensure change activities are performed on time, minimizing risk to the service/business environment
Monitor resources to ensure availability associated with business applications and technology
Identify, resolve, or escalate service delivery issues and/or complaints
Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery
Maintain proficient knowledge of technology components, applications, clients/customers and business services
Prioritize activities to ensure time invested is appropriate to the availability impact
Provide seamless integration of activities and processes, recognizing system interdependencies
Act as an information source to colleagues, business partners and clients/customers
Ensure prompt and timely updates to service issues, and follow through on outstanding problems

SHAREHOLDER

Deliver and maintain accurate reports and documentation
Follow established procedures and standards
Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
Maintain a secure work environment and ensure adherence to notification and escalation processes
Communicate effectively within the team relative to service issues and scheduled changes
Recommend improvements and enhancements to internal departmental processes
Comply with well-defined enterprise technology delivery practices and standards and project management disciplines

EMPLOYEE / TEAM

Work effectively as a team, supporting other members of the team in resolving critical service issues
Prioritize and manage own workload in order to deliver quality results and meet timelines
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Participate in knowledge transfer within the team and business units
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

Provides front line customer service support to clients on a broad range of issues
Investigates problems beyond own area of knowledge, applying a broad business focus
Assesses level of knowledge of caller and translates information when providing assistance
Prioritizes and may assign problems and service issues to other team members
Co-ordinates problem resolution and the implementation of changes in accordance with established change processes
Integrates all sources of information when providing assistance to clients
Makes independent decisions within generally defined parameters
Generally reports to a Team Manager

EXPERIENCE & EDUCATION

Undergraduate degree or Technical Certificate

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Provides technology-based customer service support and conducts first-level analysis to resolve end-user incidents within established timeframes. Ensures change activities are performed on time and monitors resources to maintain business application availability.

Requirements

Requires an undergraduate degree or a technical certificate. Candidates must possess strong customer service skills and the ability to follow established technology delivery practices and standards.

Skills

Customer service
Technical support
Incident resolution
Problem determination
Service delivery
Change management
Disaster recovery
Business recovery
Documentation
Reporting
Communication
Teamwork
Productivity
Operational efficiency
Technology components

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Customer Service
Technical Support
Incident Management
Disaster Recovery
Business Recovery
Change Management
Technology Solutions
Banking
Financial Institution
Service Delivery
Problem Resolution
Documentation
Reporting
Operational Efficiency
System Interdependencies
Project Management

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