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Added 3 mins ago
NF
Business management analyst
Newway Formwork Inc.
Calgary, AB
- From $46.7 CAD / hour
- Full-time
- On-site
Added 14 mins ago
EV
January 2027 Business Analyst (Pension)
Elk Valley Resources
Calgary, AB · Sparwood, BC · Vancouver, BC
- $4,117 to $5,192 CAD / month
EVR is proud to be part of the Glencore Group, contributing to a global portfolio of operations with a history that dates back more than 100 years in Canada.
Added 14 mins ago
CT
Pricing Analyst, Governance & Insights
Canadian Tire Corporation
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
The Pricing Analyst, Governance & Insights is a highly visible role across the organization that will challenge your ability to work with ambiguity, manage large amounts of data, turn…
Added 14 mins ago
WM
Junior IT Analyst
Weldco-Beales MFG Alberta Ltd
Barrie, ON
- $65,000 to $75,000 CAD / year
- Full-time
The Junior IT Analyst supports day-to-day technology operations while helping transform financial and operational data into accurate, meaningful reports and dashboards. This role is suited…
Added 30 mins ago
H
Business Development & Discovery Lead
Hatch
Remote, Canada
- $65,000 to $80,000 CAD / year
- Full-time
- Remote
The people you'll talk to are business leaders - in product, operations, customer, marketing or IT - at mid-to-large companies. They own an outcome and a budget, and they need software…
Added 30 mins ago
Senior Finance and Procurement Analyst
Government of Alberta
AB
…services include the delivery of financial planning, reporting and operations, as well as ongoing engagement with policy and program areas to provide strategic decision-making support.…
Added 30 mins ago
LC
Analyst Part Time Day
Loblaw Companies Limited
Ottawa, ON
- Part-time
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to…
Added 45 mins ago
RB
Lead Business System Analyst
Royal Bank of Canada
Toronto, ON
- Full-time
A technical professional who bridges business needs and IT solutions. They analyze organizational systems, create user stories, identify inefficiencies, and recommend technology solutions…
Added 45 mins ago
AC
Cyber Operations Analyst
Air Canada
Dorval, QC
- Full-time
The Cyber Security Operations Centre Analyst will be working in a fast paced and innovative environment for one of North America’s top airlines. The Cyber Security Operations Centre Analyst…
Added 59 mins ago
LB
Senior Analyst Securitization
Laurentian Bank
Montreal, QC
- Full-time
…with multiple internal and external counterparties. The Senior Analyst will actively participate in operations and help guide team decisions to optimize the various programs under the…
Added 59 mins ago
T
Business Systems Analyst
TEKsystems
Toronto, ON
- $75 to $80 CAD / hour
- Contract
A Tier 1 bank needs a Business Systems Analyst (BSA) to support a significant increase in project work, including enhancements to existing products and the development of a net new platform…
Added 59 mins ago
EV
January 2027 Business Analyst (Pension)
Elk Valley Resources
Sparwood, BC
- $4,117 to $5,192 CAD / month
- Full-time
EVR is proud to be part of the Glencore Group, contributing to a global portfolio of operations with a history that dates back more than 100 years in Canada.
Added 59 mins ago
IC
Analyste produits et gestion des prix/ Product Pricing Analyst
ISN Canada Group Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The successful candidate will work closely with the Purchasing, Marketing, Sales, and Digital Operations teams, as well as suppliers, to ensure effective product portfolio management and…
Added 59 mins ago
BC
Analyst, Revenue Growth Management
Bimbo Canada
Toronto, ON · Etobicoke, ON
- Full-time
In business for more than 110 years, the company operates 15 bakeries and employs approximately 4,000 associates across Canada. Bimbo Canada creates value by being at the forefront of…
Added 59 mins ago
CC
Information Management Analyst
CANES Community Care
Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Director, Corporate Services, the Information Management Analyst supports CANES Community Care’s information management, business systems administration, data governance,…
Added 59 mins ago
ST
Trade Compliance Data Analyst
Sailun Tire Americas
Woodbridge, ON
- $75,000 to $80,000 CAD / year
- Full-time
The Trade Compliance Data Analyst is responsible for the accuracy, integrity, and maintenance of duty-related data within ERP systems (NAV, SAP) and for validating the accuracy of customs…
Added 1 hour ago
VA
Junior Analyst, Investment Analytics
Vincent Associates Inc.
Toronto, ON
- Full-time
- Temporary
…The Analytics & Data department is central to Fundata’s core business operations. You will be relied upon to deliver high quality results within strict deadlines. This is a junior level…
Added 1 hour ago
O
Data Analyst
OPTrust
Toronto, ON
- Full-time
Department: Member Experience and Pension Operations
Added 1 hour ago
T
FCRM Testing Analyst - Technology Testing (5557)
TD
Toronto, ON
- Full-time
Understand the operations of the business unit/area being tested and to identify potential risks and apply information to complete a quality, risk-based engagement.
Added 1 hour ago
P
Trading Operations Analyst
Purpose
Toronto, ON
- Full-time
The Trading Operations Analyst is the production layer of the trade operations function - responsible for the accurate and timely completion of all post-trade activity across every asset…
Added 1 hour ago
M
Quality Analyst
Mativ
Renfrew, ON
- Full-time
Reporting to the Quality Manager, the Quality Analyst is involved in broad scope quality responsibilities for the site including, but not limited to, raw material specifications, control of…
Added 1 hour ago
NV
Business Analyst - Network Infrastructure (ID#5555)
New Value Solutions
Vancouver, BC · Greater Vancouver, BC
- Contract
New Value Solutions, a national IT consulting company, is seeking a Business Analyst / Change Management Lead to assist with a Network Access Control (NAC) platform and infrastructure…
Added 1 hour ago
VC
Business Analyst
Valsoft Corporation
Remote, Canada
- $80,000 to $90,000 CAD / year
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…world. TTG is seeking a driven and detail-oriented Intermediate Business Analyst to join its Professional Services Team, leading client engagements across TTG’s software…
Added 1 hour ago
Application & Infrastructure Analyst III /Team Lead - Mission Critical Development
City of Edmonton
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…implementation of mission-critical applications and assigned business systems, including CAD, RMS, and related platforms. The successful candidate will guide development work to ensure…
Added 1 hour ago
C(
New Analyst Program
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
We're looking for exceptional new graduates and early career professionals to join Clarity as a New Analyst in June 2027. This is an opportunity to accelerate your career by working…

IT Operations Analyst I

Dieppe, NB, Canada

$45,300 - $63,900 CAD · Full-time

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Job details

Pay: $45,300 - $63,900 CAD
Job type: Full-time
Apply by: Oct 11, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Work Location:

Dieppe, New Brunswick, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$45,300 - $63,900 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Provides technology-based customer service support and conducts first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established timeframes.

KEY ACCOUNTABILITIESCUSTOMER

Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
Ensure change activities are performed on time, minimizing risk to the service/business environment
Monitor resources to ensure availability associated with business applications and technology
Identify, resolve, or escalate service delivery issues and/or complaints
Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery
Maintain proficient knowledge of technology components, applications, clients/customers and business services
Prioritize activities to ensure time invested is appropriate to the availability impact
Provide seamless integration of activities and processes, recognizing system interdependencies
Act as an information source to colleagues, business partners and clients/customers
Ensure prompt and timely updates to service issues, and follow through on outstanding problems

SHAREHOLDER

Deliver and maintain accurate reports and documentation
Follow established procedures and standards
Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
Maintain a secure work environment and ensure adherence to notification and escalation processes
Communicate effectively within the team relative to service issues and scheduled changes
Recommend improvements and enhancements to internal departmental processes
Comply with well-defined enterprise technology delivery practices and standards and project management disciplines

EMPLOYEE / TEAM

Work effectively as a team, supporting other members of the team in resolving critical service issues
Prioritize and manage own workload in order to deliver quality results and meet timelines
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Participate in knowledge transfer within the team and business units
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

Provides front line customer service support to clients on a broad range of issues
Investigates problems beyond own area of knowledge, applying a broad business focus
Assesses level of knowledge of caller and translates information when providing assistance
Prioritizes and may assign problems and service issues to other team members
Co-ordinates problem resolution and the implementation of changes in accordance with established change processes
Integrates all sources of information when providing assistance to clients
Makes independent decisions within generally defined parameters
Generally reports to a Team Manager

EXPERIENCE & EDUCATION

Undergraduate degree or Technical Certificate

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Provides technology-based customer service support and conducts first-level analysis to resolve end-user incidents within established timeframes. Ensures change activities are performed on time and monitors resources to maintain business application availability.

Requirements

Requires an undergraduate degree or a technical certificate. Candidates must possess strong customer service skills and the ability to follow established technology delivery practices and standards.

Skills

Customer service
Technical support
Incident resolution
Problem determination
Service delivery
Change management
Disaster recovery
Business recovery
Documentation
Reporting
Communication
Teamwork
Productivity
Operational efficiency
Technology components

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Customer Service
Technical Support
Incident Management
Disaster Recovery
Business Recovery
Change Management
Technology Solutions
Banking
Financial Institution
Service Delivery
Problem Resolution
Documentation
Reporting
Operational Efficiency
System Interdependencies
Project Management

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