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SOR Quality Manager
Black & McDonald Limited
Toronto, ON · Greater Toronto Area, ON
- Full-time
The Regional QA/QC Manager is primarily located in Scarborough, ON, requiring travel to various field locations as required. This key role will be a member of the regional leadership team…
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Assistant Manager
EQ3
Brossard, QC
- $45,000 CAD / year
- Full-time
You’ll assist the Store Manager in day-to-day operations and management of the sales team, and assume direct responsibility when the manager is not present
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TH
Department Supervisor Full-Time - 7265 Saskatoon South
The Home Depot
Saskatoon, SK
- Full-time
…growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and…
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Manager, Business Risk Management Data Visualization, International Banking - Toronto
Scotiabank
Toronto, ON
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Chef de projet services/Service Project Manager
GE Vernova
La Prairie, QC
- Full-time
Diplôme d'ingénieur, en opérations ou équivalent en génie électrique. 3 à 5 ans d'expérience en gestion de projets.
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Staff Specialist, Regulatory Affairs (16 month contract)
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- $85,000 to $135,000 CAD / year
- Full-time
The Staff Specialist of Regulatory Affairs reports directly to the Senior Manager of Regulatory Affairs. This position is responsible for supporting MMS Dispensing products consisting of…
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Assistant Department Manager, Meat
Save-On-Foods
Langley (District), BC · Langley - Downtown - Langley BC
- Part-time
We are hiring for an Assistant Department Manager, Meat at our Langley-Downtown Save-On-Foods location in Langley, BC.
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Commercial Card Senior Product Manager
TD
Toronto, ON
- Full-time
The Commercial Card Senior Product Manager leads the strategy, development, launch, and ongoing management of the core Commercial Card portfolio. This role defines the product vision and…
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Engineer I
TD
Toronto, ON
- Full-time
$105,100 - $129,400 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.
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Commercial Card Associate Product Manager
TD
Toronto, ON
- Full-time
The Commercial Card Associate Product Manager supports the development, delivery, and ongoing management of Commercial Card products and capabilities. Working under the direction of more…
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Vice-President & Chief Commercial Officer, ClaimSecure
The Canada Life Assurance Company
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ClaimSecure, a wholly owned subsidiary of Canada Life, is a leading third-party payer and pharmacy benefits manager in the group insurance industry, supporting thousands of benefit plan…
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CI
Assistant Store Manager
Carters Inc.
Winnipeg, MB
- Full-time
As an Assistant Store Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials,…
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Supervisor (Part Time)
Carters Inc.
Winnipeg, MB
- Part-time
Lead and execute an assigned business focus area through planning and detailed follow through
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Senior Manager - Capital Markets
EY
Toronto, ON
As a Senior Manager in Capital Markets, you will play a critical leadership role in expanding and elevating our Capital Markets practice. You will own the vision for the future of Capital…
Added 15 mins ago
WF
Divisional Controller
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Manning, AB
- Full-time
…solving, and other items as assigned. Reporting to the Mill Manager, the Controller is a key part of mill management providing analytical support for all financial…
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TI
Production Manager
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- Full-time
At Tolko, our Production Managers are the driving force behind safe, efficient, and high-performing operations. They build strong teams, foster a culture of accountability, and lead…
Added 15 mins ago
NG
Fleet Equipment Coordinator
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Added 15 mins ago
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Senior Demand Generation Manager
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Remote, Canada
- Full-time
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…that can verify more than 5 billion people and 700 million business entities spanning 195…
Added 15 mins ago
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Retail Shift Leader
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Kingston, ON · Gore Road, Kingston, ON
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Provide assistance to store management in supervising and facilitating the daily operations of the store
Added 30 mins ago
AC
Senior Manager Global Internal Audit and Internal Controls
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Partner with Finance, Legal, IT, and operations to strengthen the control environment and support effective risk management.
Added 30 mins ago
TP
Technology Delivery Manager
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- Full-time
Reporting to the Associate Director, Technology Delivery, the Technology Delivery Manager is responsible for leading the end‑to‑end technical delivery of digital solutions that enable…
Added 30 mins ago
TH
SUPERVISEUR, SERVICES 90, 91 ET 96
The Home Depot Canada
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…growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and…
Added 30 mins ago
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Intermediate Data Support Analyst
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- Full-time
…system/process improvements. The individual will work with the Manager, Investment Operations, Data Support to support business partners and external parties on all processes relating to…
Added 30 mins ago
DG
Sales Manager
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North Shore Acura is seeking a results‑driven and experienced Sales Manager to support the General Manager in overseeing all activities within the New and Used Sales Departments. This role…
Added 30 mins ago
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Manager Granting
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- Full-time
…recommendations, and addressing complex funding scenarios. The Manager plays a critical role in optimizing portfolio performance, advancing donor-funded initiatives, strengthening hospital…

IT Operations Analyst I

London, ON, Canada

$47,200 - $66,600 CAD · Full-time

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Job details

Pay: $47,200 - $66,600 CAD
Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Work Location:

London, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$47,200 - $66,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Provides technology-based customer service support and conducts first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established timeframes.

KEY ACCOUNTABILITIESCUSTOMER

Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
Ensure change activities are performed on time, minimizing risk to the service/business environment
Monitor resources to ensure availability associated with business applications and technology
Identify, resolve, or escalate service delivery issues and/or complaints
Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery
Maintain proficient knowledge of technology components, applications, clients/customers and business services
Prioritize activities to ensure time invested is appropriate to the availability impact
Provide seamless integration of activities and processes, recognizing system interdependencies
Act as an information source to colleagues, business partners and clients/customers
Ensure prompt and timely updates to service issues, and follow through on outstanding problems

SHAREHOLDER

Deliver and maintain accurate reports and documentation
Follow established procedures and standards
Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
Maintain a secure work environment and ensure adherence to notification and escalation processes
Communicate effectively within the team relative to service issues and scheduled changes
Recommend improvements and enhancements to internal departmental processes
Comply with well-defined enterprise technology delivery practices and standards and project management disciplines

EMPLOYEE / TEAM

Work effectively as a team, supporting other members of the team in resolving critical service issues
Prioritize and manage own workload in order to deliver quality results and meet timelines
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Participate in knowledge transfer within the team and business units
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

Provides front line customer service support to clients on a broad range of issues
Investigates problems beyond own area of knowledge, applying a broad business focus
Assesses level of knowledge of caller and translates information when providing assistance
Prioritizes and may assign problems and service issues to other team members
Co-ordinates problem resolution and the implementation of changes in accordance with established change processes
Integrates all sources of information when providing assistance to clients
Makes independent decisions within generally defined parameters
Generally reports to a Team Manager

EXPERIENCE & EDUCATION

Undergraduate degree or Technical Certificate

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Provides technology-based customer service support and conducts first-level analysis to resolve end-user incidents within established timeframes. Ensures change activities are performed on time and monitors resources to maintain business application availability.

Requirements

Requires an undergraduate degree or a technical certificate. Candidates must possess strong customer service skills and the ability to perform problem determination and recovery tasks.

Skills

Customer service
Incident resolution
Technical support
Problem determination
Disaster recovery
Business recovery
Change management
Resource monitoring
Documentation
Communication
Teamwork
Analytical skills
Project management
System interdependencies

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Customer Service
Technical Support
Incident Management
Disaster Recovery
Business Recovery
Change Management
Technology Solutions
Banking
Financial Services
Problem Resolution
Service Delivery
Documentation
Reporting
Project Management
Operational Efficiency
Knowledge Transfer
System Interdependencies
Compliance
Escalation Processes

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