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Added 18 mins ago
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Pega QA
Virtusa
Toronto, ON
- Full-time
We are seeking a Senior QA Analyst with over 7 years of experience in quality assurance, specializing in testing Pega Smart Dispute applications and credit/debit card dispute resolution…
Added 48 mins ago
AC
Analyste D'affaires Principal - Finance
Aston Carter
Montreal, QC
- $95 to $115 CAD / hour
- Contract
The Senior Business Analyst will lead finance-focused business analysis initiatives within the Finance Transformation & Systems function. This role involves translating complex financial…
Added 1 hour ago
SENIOR FINANCIAL ANALYST ACCOUNTING SERVICES
City of Toronto
ON · Toronto, ON
The Division is comprised of three sections: Accounting Policy and Advisory Services (APAS), Corporate Financial Reporting (CFR), and Analysis and Compliance (A&C).
Added 2 hours ago
FH
Information Security Analyst
Fraser Health
Surrey, BC
- Full-time
We are hiring a Full Time Information Security Analyst to join our team in Surrey, B.C.
Added 3 hours ago
IF
Tax Analyst, Corporate Tax
Intact FC
Toronto, ON · Montreal, QC
- Full-time
We're looking for a Tax Analyst to join our dynamic and collaborative Tax team. This is an exciting opportunity for a detail-oriented professional who is eager to deepen their expertise in…
Added 5 hours ago
Customer Success Operations Analyst
Global Relay
Vancouver, BC
…visibility and control over their information and ensuring compliance with stringent…
Added 5 hours ago
AC
Claims Analyst - Reinsurance
Aviva Canada
Markham, ON
- Full-time
…Aviva's reinsurance and delegated claims programs. As a Claims Analyst, you'll manage claims and financial bordereaux. You will support trust fund and reinsurance processes. You will also…
Added 5 hours ago
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Systems Analyst II
BGIS
Markham, ON
- Full-time
The System Analyst II will lead the management and maintenance of key data center and network infrastructure to ensure successful realization of operational targets. As someone who has…
Added 5 hours ago
AC
Claims Analyst - Reinsurance
Aviva Canada
Oakville, ON
- Full-time
…Aviva's reinsurance and delegated claims programs. As a Claims Analyst, you'll manage claims and financial bordereaux. You will support trust fund and reinsurance processes. You will also…
Added 5 hours ago
GR
Customer Success Operations Analyst
Global Relay
Vancouver, BC
- Full-time
…visibility and control over their information and ensuring compliance with stringent…
Added 5 hours ago
SI
Cyber Security Analyst
Spait Infotech
Canada
- Full-time
Support security audits, risk assessments, and compliance requirements.
Added 5 hours ago
SS
Growth Product Manager
Smart, Savvy + Associates (Recruitment Agency)
Vancouver, BC
- Contract
In this role, you'll lead growth initiatives that increase participation in BC's regulated safety system, strengthen compliance and generate sustainable revenue in support of public safety.
Added 5 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…updating master data records in the appropriate systems in compliance with business policies, documented procedures and data quality…
Added 5 hours ago
RH
Interim Senior Financial Analyst / FP&A Analyst
Robert Half
Cambridge, ON
- $45 to $50 CAD / hour
- Contract
Our client, a growing global manufacturing organization, is seeking an experienced Interim Senior Financial Analyst / FP&A Analyst to join their finance team on an urgent contract basis.…
Added 5 hours ago
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IT Support Analyst
Specsavers
Mississauga, ON
- Full-time
Reporting to the IT Service Delivery Manager, the IT Support Analyst will be the first point of contact for all IT incidents and requests from retail stores and our Mississauga Support…
Added 6 hours ago
C
Data Governance Analyst
Cognizant
Toronto, ON
- Full-time
Document and maintain metadata, data lineage, governance artifacts, and data lifecycle controls to improve data transparency and regulatory compliance.
Added 6 hours ago
R
Lead Information Security Analyst, Vulnerability and External Attack Surface Management (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
CBC/Radio-Canada is seeking a Lead Analyst, Vulnerability and External Attack Surface Management, to optimize the Corporation’s vulnerability management program and design, build and deploy…
Added 6 hours ago
R
Senior Analyst, Software Compliance and Contract Management (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
The Software Contract and Compliance Management team is looking for a creative, highly skilled and talented Senior Analyst with solid knowledge of Software Compliance and Contract Lifecycle…
Added 6 hours ago
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Senior Technology Acquisition Consultant
Raise
Calgary, AB
- Full-time
Minimum of 10 years of IT experience, including extensive experience in IT procurement, technology sourcing, or related roles such as Senior IT Business Analyst or IT Sourcing Consultant.
Added 6 hours ago
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Ingenieur De Calcul
Actalent
Mirabel, QC
- $40 to $80 CAD / hour
- Contract
As a Stress Analyst, you perform stress analyses on primary and secondary structures as well as system installations for aerostructures and other safety-critical components. You ensure the…
Added 6 hours ago
TU
Finance Analyst
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
Working under broad direction of the Finance Manager, the Finance Analyst performs accounting, financial analysis, reconciliation, reporting, compliance, and financial coordination…
Added 6 hours ago
TU
Finance Analyst, Capital Financial Reporting
The University of British Columbia
Vancouver, BC
- $7,727.33 to $11,112 CAD / month
- Full-time
…projects with a current value of over $1 billion. The Financial Analyst is responsible for providing accurate information and representation of capital projects, including detailed analysis…
Added 6 hours ago
L
Financial Analyst
LexisNexis
Toronto, ON
- Full-time
As a Financial Analyst, you will support financial planning, reporting, budgeting, and analysis activities that help drive informed business decisions. You will work with financial data,…
Added 6 hours ago
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IT Operations Analyst I
TD
London, ON
- Full-time
Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
Added 6 hours ago
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Project Manager
Kyndryl
Regina, SK
- Full-time
Ensure project compliance with organizational policies, procedures, and relevant professional standards.

IT Operations Analyst I

London, ON, Canada

$47,200 - $66,600 CAD · Full-time

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Job details

Pay: $47,200 - $66,600 CAD
Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Work Location:

London, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$47,200 - $66,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Provides technology-based customer service support and conducts first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established timeframes.

KEY ACCOUNTABILITIESCUSTOMER

Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
Ensure change activities are performed on time, minimizing risk to the service/business environment
Monitor resources to ensure availability associated with business applications and technology
Identify, resolve, or escalate service delivery issues and/or complaints
Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery
Maintain proficient knowledge of technology components, applications, clients/customers and business services
Prioritize activities to ensure time invested is appropriate to the availability impact
Provide seamless integration of activities and processes, recognizing system interdependencies
Act as an information source to colleagues, business partners and clients/customers
Ensure prompt and timely updates to service issues, and follow through on outstanding problems

SHAREHOLDER

Deliver and maintain accurate reports and documentation
Follow established procedures and standards
Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
Maintain a secure work environment and ensure adherence to notification and escalation processes
Communicate effectively within the team relative to service issues and scheduled changes
Recommend improvements and enhancements to internal departmental processes
Comply with well-defined enterprise technology delivery practices and standards and project management disciplines

EMPLOYEE / TEAM

Work effectively as a team, supporting other members of the team in resolving critical service issues
Prioritize and manage own workload in order to deliver quality results and meet timelines
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Participate in knowledge transfer within the team and business units
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

Provides front line customer service support to clients on a broad range of issues
Investigates problems beyond own area of knowledge, applying a broad business focus
Assesses level of knowledge of caller and translates information when providing assistance
Prioritizes and may assign problems and service issues to other team members
Co-ordinates problem resolution and the implementation of changes in accordance with established change processes
Integrates all sources of information when providing assistance to clients
Makes independent decisions within generally defined parameters
Generally reports to a Team Manager

EXPERIENCE & EDUCATION

Undergraduate degree or Technical Certificate

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Provides technology-based customer service support and conducts first-level analysis to resolve end-user incidents within established timeframes. Ensures change activities are performed on time and monitors resources to maintain business application availability.

Requirements

Requires an undergraduate degree or a technical certificate. Candidates must possess strong customer service skills and the ability to perform problem determination and recovery tasks.

Skills

Customer service
Incident resolution
Technical support
Problem determination
Disaster recovery
Business recovery
Change management
Resource monitoring
Documentation
Communication
Teamwork
Analytical skills
Project management
System interdependencies

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Customer Service
Technical Support
Incident Management
Disaster Recovery
Business Recovery
Change Management
Technology Solutions
Banking
Financial Services
Problem Resolution
Service Delivery
Documentation
Reporting
Project Management
Operational Efficiency
Knowledge Transfer
System Interdependencies
Compliance
Escalation Processes

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