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Added 13 mins ago
E
Revenue Enablement Senior Manager/Director
EcoVadis
Toronto, ON
- Full-time
Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.
Added 13 mins ago
TM
Industry Relations & Business Development Lead
Toronto Metropolitan University
Brampton, ON
- Full-time
…diversity, and inclusion and will assist us in realizing the benefits of embedding these values into the work at every level and in every unit of the university. In addition, to correct the…
Added 13 mins ago
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Finance Manager
Vaco
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Reporting to the Corporate Controller, the Corporate Finance Manager will lead the corporate consolidated financial reporting and month-end close processes for a global organization. The…
Added 13 mins ago
DE
Area Operations Manager Eastern Region
DHL Express
Montreal, QC
- Full-time
…personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our…
Added 13 mins ago
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Director, Marketing
veritree
Vancouver, BC
- $150,000 to $250,000 CAD / year
- Full-time
…in 2021, our technology measures and verifies the impact of global restoration efforts from the ground up. We are on a mission to plant 1 billion verified trees by 2030, collaborating with…
Added 14 mins ago
Talent Attraction & Employer Branding Specialist
Greenfield Global Inc.
Mississauga, ON
Greenfield Global produces the high-purity alcohols, specialty solvents, custom blends, bioprocessing inputs, and low-carbon fuels that industries in more than 50 countries depend on.…
Added 14 mins ago
P
Information Technology Audit Manager (Bilingual FR/EN)
PwC
Montreal, QC
- Full-time
As an Information Technology Audit Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited…
Added 14 mins ago
Coordinator, Facilities Planning Projects / Coordonnateur, Projets de planification installations
MSC Mediterranean Shipping Company SA
Montreal, QC
MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC…
Added 14 mins ago
T
Customer Experience Associate
TD
Toronto, ON
- Part-time
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product,…
Added 14 mins ago
T
Account Manager I
TD
Burlington, ON
- Full-time
…within the commercial equipment finance business. As an Account Manager, you will partner with an experienced and knowledgeable Account…
Added 14 mins ago
T
Machine Learning Engineer II
TD
Toronto, ON
- Full-time
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product,…
Added 14 mins ago
T
Software Engineer II
TD
Toronto, ON
- Full-time
Added 28 mins ago
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Senior Geotechnical Engineer (Mount Milligan)
Centerra Gold Inc.
Fort St. James, BC
- Full-time
Receive a competitive salary of $117,300 - $157,900, plus bonus and benefits
Added 28 mins ago
AI
Scale and Transportation Clerk
American Iron & Metal (AIM)
Baie-Comeau, QC
- Full-time
…company has grown into a multifaceted success story, with a global presence and over 135 clean, safe, reliable, and publicly accessible recycling facilities…
Added 28 mins ago
T
Manager, Compliance Monitoring & Testing (5672)
TD
Toronto, ON
- Full-time
Manager, Compliance Monitoring & Testing is a newly created role on the Core Compliance team to manage the implementation of Monitoring and Testing program, a key program supporting TD's…
Added 29 mins ago
PS
Manager, Industry Development
Polaryn Solutions Inc.
Dartmouth, NS
- Full-time
COVE is a global technology partner advancing high-impact solutions from seabed to space. COVE transforms innovation into market-ready technologies through testing, commercialization…
Added 29 mins ago
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Mortgage Specialist Associate
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Vaudreuil-Dorion, QC
- Full-time
Added 29 mins ago
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Global GEO Manager
Manulife
Toronto, ON
- Full-time
The Global GEO Manager will be part of the Global Digital Marketing team and will help embed Search Engine Optimization (SEO) and Generative Engine Optimization (GEO) across content,…
Added 29 mins ago
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Senior Manager, GTO Strategy & Transformation
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Toronto, ON
- Full-time
Business Case Development & Value Realization: Build quantified business cases, validate assumptions, reconcile benefits, support investment prioritization, and track transformation…
Added 29 mins ago
M
Senior Acquisition Consultant
Manulife
Toronto, ON
- Full-time
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage,…
Added 29 mins ago
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Gestionnaire de test / Test Manager
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Brossard, QC
- Full-time
As a Test Manager at Lionbridge Games, you’ll be an essential part of our mission to deliver epic gaming experiences. Bring your unique skills to help us keep our games at top-notch quality.
Added 29 mins ago
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R&D Technician
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Added 44 mins ago
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Personal Lines Account Manager, Retail
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- Full-time
Join HUB as an Account Manager, Personal Lines Insurance
Added 44 mins ago
Internal Auditor, Technology Audit & Data Analytics
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AB · Calgary, AB
Employer-paid health and dental benefits from day one
Added 44 mins ago
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Sourcing Manager, Packaging
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Toronto, ON
- Full-time
…organization. You also work closely with local business and global spend category teams to ensure best practice sharing and driving value for the…

IT Operations Analyst II

Toronto, ON, Canada

$52,700 - $74,400 CAD · Full-time

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Job details

Pay: $52,700 - $74,400 CAD
Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$52,700 - $74,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

Infrastructure Operations is a 7/24 Service Availability (Dual Site Coverage) department responsible for providing frontline support and monitoring of the Banks mainframe, distributed and network environments. The primary focus of the team is system surveillance and reacting to any/all anomalies that are presented through a variety of monitoring tools for the Banks mission critical platforms. We are looking for self-motivated and focused individuals who enjoy a fast paced environment requiring attention to detail. The Enterprise Environment Surveillance Team is responsible for providing front line monitoring and support of mission critical, client server based applications (EasyWeb, WebBroker, Wallstreet, Internet/Intranet sites, Retail Internet Banking, etc), System-i (AS/400) and Network Infrastructure support (LAN, WAN).

Job Description/Accountabilities:

• Execution of system/application maintenance functions
• Incident and Change Management as well as enterprise surveillance of the associated components in these environments
• Areas of support include application, database architecture, hardware/operating systems and network communications equipment
• The position entails creating Incident tickets, understanding and complying with Change and Problem Management policies
• The candidate is expected to act as the focal point for all exceptions, ensuring incidents are resolved promptly mitigating impact to TDBFG
CUSTOMER: Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
• Ensure change activities are performed on time, minimizing risk to the service/business environment
• Monitor resources to ensure availability associated with business applications and technology
• Identify, resolve, or escalate service delivery issues and/or complaints
• Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery
• Maintain proficient knowledge of technology components, applications, clients/customers and business services
• Prioritize activities to ensure time invested is appropriate to the availability impact
• Provide seamless integration of activities and processes, recognizing system interdependencies
• Act as an information source to colleagues, business partners and clients/customers
• Ensure prompt and timely updates to service issues, and follow through on outstanding problems
SHAREHOLDER: Deliver and maintain accurate reports and documentation
• Follow established procedures and standards
• Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
• Maintain a secure work environment and ensure adherence to notification and escalation processes
• Communicate effectively within the team relative to service issues and scheduled changes
• Recommend improvements and enhancements to internal departmental processes
• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines
EMPLOYEE / TEAM: Work effectively as a team, supporting other members of the team in resolving critical service issues
• Prioritize and manage own workload in order to deliver quality results and meet timelines
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Internal
• Participate in knowledge transfer within the team and business units
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

Education/Accreditations:

Technology Degree/Diploma or equivalent work experience
CCNA, CCNP and ITIL certifications are a definite asset to this position

Other Qualifications/Skills/Experience:

The successful candidate must be a strong team player
Self-motivated and highly organized
Demonstrated ability to multi-task in a fast paced and dynamic environment
Excellent communication skills (verbal, written and listening) are essential in order to interact effectively with support groups, clients and vendors
Candidates should possess a sound understanding of distributed (AIX, LINUX, WINTEL, SUN) and network environments (TCP/IP, Cisco routers/switches) including basic telecommunications concepts

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The role involves providing frontline monitoring and support for mission-critical bank platforms, including mainframe, distributed, and network environments. Responsibilities include executing system maintenance, managing incident and change tickets, and ensuring prompt resolution of service anomalies.

Requirements

Candidates must have a technology degree or diploma, or equivalent work experience, with strong organizational and communication skills. Proficiency in distributed and network environments is required, while CCNA, CCNP, and ITIL certifications are considered assets.

Skills

System surveillance
Incident management
Change management
Problem management
Network infrastructure
Mainframe support
Distributed systems
AIX
Linux
Wintel
Sun
TCP/IP
Cisco routers
Cisco switches
Telecommunications
Customer service

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Infrastructure Operations
Service Availability
Mainframe
Distributed Systems
Network Infrastructure
System-i
AS/400
LAN
WAN
Incident Management
Change Management
Problem Management
Database Architecture
AIX
Linux
Wintel
Sun
TCP/IP
Cisco
Telecommunications
Disaster Recovery Plan
Business Recovery Plan
CCNA
CCNP
ITIL
Technology Solutions
Surveillance
Banking

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