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Added 22 mins ago
T
PMO Manager Lead
Thales
Ottawa, ON
- Full-time
Reporting to the Head of PMO, the PMO Manager Lead works closely with Program Managers to ensure that Thales’ in-service support programs are delivered efficiently, compliantly, and in…
Added 22 mins ago
T
Manager, Compliance – Model and Data Governance
TD
Toronto, ON
- Full-time
The Manager, Compliance – Model and Data Governance is responsible for ensuring AI and data usage within TDS Compliance aligns with enterprise strategy and governance principles. The role…
Added 37 mins ago
M
Manager, Global Technology & Operations (GTO) Strategy & Transformation
Manulife
Montreal, QC
- Full-time
You will serve as a key coordination and execution lead across multiple geographies, maintaining visibility across portfolio priorities, dependencies, risks, and outcomes. You will also…
Added 37 mins ago
RA
Senior Account Manager – Creative & Marketing
Recrute Action
Toronto, ON
- Contract
Identify opportunities for process improvements and operational efficiencies.
Added 1 hour ago
T
Senior Manager, Advanced Analytic, Insurance Model Validations (Quants)
TD
Toronto, ON
- Full-time
Strategic partner to leadership team on the management of Insurance model risk, with deep industry, external/internal, enterprise knowledge, recognizing and anticipating emerging trends and…
Added 1 hour ago
T
Manager, Advanced Analytic, Insurance Model Validations (Quants)
TD
Toronto, ON
- Full-time
The Model Validation (MV) group in Enterprise Risk, Risk Management is responsible for the independent validation and approval of all analytical models used for TD.
Added 1 hour ago
T
Vendor Manager II (IT Sourcing)
TD
Toronto, ON
- Full-time
Under the leadership of AVP for Strategic Technology Vendors and Enterprise Technology, Strategic ITS Vendor Portfolio team will bring a 'One-TD' approach to our strategic Enterprise…
Added 1 hour ago
T
Audit Manager II ( Business Intelligence Engineering)
TD
Toronto, ON
- Full-time
The Audit Manager II ( Business Intelligence Engineering) provides specialized expertise to help guide the planning, risk assessment, and execution of audits. This role plays an essential…
Added 2 hours ago
H
Financial Reporting & Risk Manager
Halifax
Goffs, NS
- Full-time
Reporting to the Director of Finance, the Financial Reporting & Risk Manager oversees financial reporting, accounting operations, treasury, audits, financial systems, insurance, and…
Added 2 hours ago
T
Senior Audit Manager, (Business Intelligence & Analytics)
TD
Toronto, ON
- Full-time
The Senior Audit Manager, Business Intelligence & Analytics is responsible for leading the strategy, development, and delivery of business intelligence, management reporting, and…
Added 2 hours ago
FB
Director, Business Operations and Risk Management
Fairstone Bank
Toronto, ON · Montreal, QC
- Full-time
…point across business strategy, transformation, governance, risk management, operational performance, technology delivery, executive reporting, and regulatory readiness. The role ensures…
Added 2 hours ago
C
Customer Success Manager, Public Sector & Defence
Cohere
Ottawa, ON
- $150,000 to $215,000 USD / year
- Full-time
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.
Added 2 hours ago
O
Senior Technical Project Manager - Canada / Remote
OneReach.ai
Remote, Canada
- Full-time
- Remote
We're seeking a client-facing Technical Project Manager to drive successful delivery of complex automation projects and initiatives across technical, product, and customer teams. In this…
Added 2 hours ago
UO
Manager, Risk Management (Environment)
University of Ottawa
Ottawa, ON
- Full-time
The Office of the Chief Risk Officer offers a rewarding journey where your skills and passion for risk management will play a key role in shaping the future of the University of Ottawa. Our…
Added 3 hours ago
T
Operations Analyst III
TD
Mississauga, ON
- Full-time
Contribute to the identification, development and implementation of new products, operating workflow, additional services/products/applications and/or operational efficiencies
Added 3 hours ago
T
AVP Future Workforce
TD
Toronto, ON
- Full-time
The successful candidate can move seamlessly from strategy to execution, translating insights into practical solutions and measurable results. They are a transformational thinker who…
Added 3 hours ago
EB
Senior Technical Program Manager (18 Month Contract)
EQ Bank
Toronto, ON
- Contract
Ensure effective change intake, risk, compliance, security, audit readiness, implementation readiness, and operational transition for assigned programs.
Added 3 hours ago
Senior Technical Program Manager (18 Month Contract)
EQ Bank | Canada's Challenger Bank
Toronto, ON
Ensure effective change intake, risk, compliance, security, audit readiness, implementation readiness, and operational transition for assigned programs.
Added 3 hours ago
TD
Program Manager
Teifi Digital
Vancouver, BC
- $135,000 to $175,000 CAD / year
We are seeking an enterprise-grade Program Manager to lead Teifi's most complex, multi-workstream Shopify Plus initiatives. This role is dedicated to large-scale, strategic accounts that…
Added 3 hours ago
FH
Portfolio Manager
Fraser Health
Surrey, BC
- Full-time
We are looking for a Portfolio Manager who can see the big picture and lead the Enablement, Readiness and Activation (ERA) team through safe and successful go-lives as well as consistent…
Added 4 hours ago
TH
Senior Manager, Finance
Teladoc Health
Toronto, ON · CAN - Toronto
- Full-time
The Senior Manager translates financial and operational performance into actionable insights, identifies and escalates financial risks and opportunities, drives scalable and…
Added 4 hours ago
EL
Supply Chain & Distribution Manager
Eli Lilly and Company
ON · Ontario, Canada
- Full-time
This role combines Supply Chain expertise with business judgment, analytics, project leadership and strong cross-functional partnership. The Manager translates business needs and Supply…
Added 4 hours ago
T
Senior Bus Mgmt Analyst
TD
Toronto, ON
- Full-time
Provide specialized business management related advice / support to management / leadership and respective teams for area(s) of specialization with industry, external and internal,…
Added 4 hours ago
Senior Manager Development, Treasury Technology
Scotiabank
Toronto, ON
The Senior Manager, Treasury Technology Delivery & Platforms is responsible for leading the technology strategy, delivery, and operational support of the Treasury Technology portfolio. This…
Added 4 hours ago
BR
Senior Product Manager
BITS Recruiting
Toronto, ON
- Contract
Our client is seeking a Senior Product Manager to support its Enterprise Pub/Sub Applications Team. This role will lead product strategy, roadmap development, and prioritization of…

IT Operations Analyst II

Toronto, ON, Canada

$52,700 - $74,400 CAD · Full-time

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Job details

Pay: $52,700 - $74,400 CAD
Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$52,700 - $74,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

Infrastructure Operations is a 7/24 Service Availability (Dual Site Coverage) department responsible for providing frontline support and monitoring of the Banks mainframe, distributed and network environments. The primary focus of the team is system surveillance and reacting to any/all anomalies that are presented through a variety of monitoring tools for the Banks mission critical platforms. We are looking for self-motivated and focused individuals who enjoy a fast paced environment requiring attention to detail. The Enterprise Environment Surveillance Team is responsible for providing front line monitoring and support of mission critical, client server based applications (EasyWeb, WebBroker, Wallstreet, Internet/Intranet sites, Retail Internet Banking, etc), System-i (AS/400) and Network Infrastructure support (LAN, WAN).

Job Description/Accountabilities:

• Execution of system/application maintenance functions
• Incident and Change Management as well as enterprise surveillance of the associated components in these environments
• Areas of support include application, database architecture, hardware/operating systems and network communications equipment
• The position entails creating Incident tickets, understanding and complying with Change and Problem Management policies
• The candidate is expected to act as the focal point for all exceptions, ensuring incidents are resolved promptly mitigating impact to TDBFG
CUSTOMER: Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
• Ensure change activities are performed on time, minimizing risk to the service/business environment
• Monitor resources to ensure availability associated with business applications and technology
• Identify, resolve, or escalate service delivery issues and/or complaints
• Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery
• Maintain proficient knowledge of technology components, applications, clients/customers and business services
• Prioritize activities to ensure time invested is appropriate to the availability impact
• Provide seamless integration of activities and processes, recognizing system interdependencies
• Act as an information source to colleagues, business partners and clients/customers
• Ensure prompt and timely updates to service issues, and follow through on outstanding problems
SHAREHOLDER: Deliver and maintain accurate reports and documentation
• Follow established procedures and standards
• Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
• Maintain a secure work environment and ensure adherence to notification and escalation processes
• Communicate effectively within the team relative to service issues and scheduled changes
• Recommend improvements and enhancements to internal departmental processes
• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines
EMPLOYEE / TEAM: Work effectively as a team, supporting other members of the team in resolving critical service issues
• Prioritize and manage own workload in order to deliver quality results and meet timelines
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Internal
• Participate in knowledge transfer within the team and business units
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

Education/Accreditations:

Technology Degree/Diploma or equivalent work experience
CCNA, CCNP and ITIL certifications are a definite asset to this position

Other Qualifications/Skills/Experience:

The successful candidate must be a strong team player
Self-motivated and highly organized
Demonstrated ability to multi-task in a fast paced and dynamic environment
Excellent communication skills (verbal, written and listening) are essential in order to interact effectively with support groups, clients and vendors
Candidates should possess a sound understanding of distributed (AIX, LINUX, WINTEL, SUN) and network environments (TCP/IP, Cisco routers/switches) including basic telecommunications concepts

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The role involves providing frontline monitoring and support for mission-critical bank platforms, including mainframe, distributed, and network environments. Responsibilities include executing system maintenance, managing incident and change tickets, and ensuring prompt resolution of service anomalies.

Requirements

Candidates must have a technology degree or diploma, or equivalent work experience, with strong organizational and communication skills. Proficiency in distributed and network environments is required, while CCNA, CCNP, and ITIL certifications are considered assets.

Skills

System surveillance
Incident management
Change management
Problem management
Network infrastructure
Mainframe support
Distributed systems
AIX
Linux
Wintel
Sun
TCP/IP
Cisco routers
Cisco switches
Telecommunications
Customer service

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Infrastructure Operations
Service Availability
Mainframe
Distributed Systems
Network Infrastructure
System-i
AS/400
LAN
WAN
Incident Management
Change Management
Problem Management
Database Architecture
AIX
Linux
Wintel
Sun
TCP/IP
Cisco
Telecommunications
Disaster Recovery Plan
Business Recovery Plan
CCNA
CCNP
ITIL
Technology Solutions
Surveillance
Banking

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