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Added 18 mins ago
S
Technology Manager
Skip
Oakville, ON
- Full-time
Just Eat Takeaway is seeking a Technology Manager to lead and grow the Delivery as a Service team (DaaS) within our Logistics Pillar (Logistics Services).
Added 18 mins ago
TO
Manager, HIS & Clinical Solutions
The Ottawa Hospital
Ottawa, ON
- Full-time
The Information Services Mission: "We will deliver services that allow our clinicians to provide best practice healthcare and allow our administrators to support hospital operations. As…
Added 33 mins ago
EI
Software Engineer
Ecolab Inc.
Calgary, AB
- Full-time
Join CoolIT, an Ecolab Company, a global leader in Direct Liquid Cooling technology for data centers, supercomputers, and high-performance computing environments.
Added 1 hour ago
P
Engineering Manager, Conversational AI
Pebl
Remote, Canada
- $154,000 to $195,000 CAD / year
- Full-time
- Remote
We are looking for a hands-on Engineering Manager to lead our high-impact Conversational AI team. This is a critical leadership role for someone who is not only an effective manager but…
Added 1 hour ago
J
Success Enablement Manager
Jobber
Remote, Canada
- Full-time
- Remote
Reporting to the Senior Manager, Success Enablement, the Success Enablement Manager will give our Product Support and Customer Onboarding teams the information, content, and tools they need…
Added 2 hours ago
LI
Middleware Specialist
Lotus IT Solutions
Toronto, ON
- Contract
The Government Services Integration Cluster, under the Ministry of Public and Business Service Delivery and Procurement, is seeking a Senior Middleware Specialist for a fully onsite…
Added 3 hours ago
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Senior Data Center Technician
Microsoft
Quebec, QC
- $73,200 to $119,600 CAD / year
- Full-time
Added 3 hours ago
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Resourcing and Deployment Manager, Deals
PwC Canada
Toronto, ON
- Full-time
As a team, we maximise resource sharing and enable the delivery of PwC to our clients through line of service and cross line of service staffing, forecasting, utilisation, and workload…
Added 3 hours ago
RO
Advisor, Water and Wastewater Strategic Infrastructure Planning
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Brampton, ON
- Contract
Reports to: Manager, Water & Wastewater Asset Management
Added 3 hours ago
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Administrative Services Program Director - State Prog Admin Manager
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Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Administrative Services Program Director - State Prog Admin Manager
Added 3 hours ago
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Senior Learning & Development Specialist - Training & Development Spec 4
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Saint-Paul, NB · St.-Paul, NB
- Full-time
…establishing strong learning objectives, developing multiple delivery methods, developing content, and evaluating…
Added 3 hours ago
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Account Manager (Fresh graduates are welcome)
TransPerfect
ON · Durham, ON
- Full-time
…marketing, website globalization, legal support, and any kind of technology…
Added 4 hours ago
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Manager, Cyber Security - Cyber Transformation and Strategy
KPMG
Vancouver, BC
- Full-time
Our Vancouver/Victoria team is looking for a highly motivated Cyber Security professional at the Manager level to join our team! As a member of KPMG Canada’s cross-functional Cyber team,…
Added 4 hours ago
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Digital Transformation Project Manager
Affinity
Surrey, BC
- Contract
We are seeking an experienced Project Manager (PM) to join our Digital Transformation Program, a multi-year initiative modernizing business systems, processes, and data capabilities across…
Added 4 hours ago
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Retail Shift Leader
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Lacombe, AB
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 4 hours ago
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Construction Project Manager
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Regina, SK
- Full-time
The Construction Project Manager plays a pivotal role in overseeing and directing construction projects from inception through completion, ensuring they are delivered on time, within scope,…
Added 4 hours ago
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Ottawa, ON
- $18 to $22 CAD / hour
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Client Services Manager
Wenco (a Hitachi Construction Machinery subsidiary)
Richmond, BC
…equipment through our fleet management systems. As Client Services Manager, North America, you will lead the regional team that supports our clients and delivers our systems and upgrades.…
Added 5 hours ago
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Gestionnaire de projets / Project Manager
FluksAqua
Montreal, QC
- Full-time
Fournir l’information nécessaire à la préparation des factures au département de la comptabilité
Added 5 hours ago
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Project Manager, Engineering, Alberta
Midwest
Calgary, AB
- Full-time
…industry-leading project solutions that are customer-centric and technology-driven. Our success is defined by engaged employees, unbending safe work practices, loyal clients and doing the…
Added 5 hours ago
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Engineering Manager, Conversational AI
Pebl
Toronto, ON
- $154,000 to $195,000 CAD / year
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We are looking for a hands-on Engineering Manager to lead our high-impact Conversational AI team. This is a critical leadership role for someone who is not only an effective manager but…
Added 5 hours ago
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Project Manager, Alberta
Midwest
Calgary, AB
- Full-time
…industry-leading project solutions that are customer-centric and technology-driven. Our success is defined by engaged employees, unbending safe work practices, loyal clients and doing the…
Added 5 hours ago
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Project Manager, Alternate Delivery
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AB · Edmonton, AB
- Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Project Manager, Alternate Delivery to join our team in our Edmonton office. This…
Added 5 hours ago
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Senior Manager, Portfolio Reporting – Real Estate Debt
QuadReal Property Group
Vancouver, BC
- Full-time
Technology Skills – Strong systems savvy, knowledge in delivery technologies and data access, proficient with accounting/financial systems, ERP, analytical tools, BI tools and MS Office…
Added 5 hours ago
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Calgary, AB
Aecon is seeking a Field Engineer to support the delivery of a major infrastructure project in Calgary, Alberta. This site-based position provides an opportunity to play an integral role in…

IT Operations Analyst II

Toronto, ON, Canada

$52,700 - $74,400 CAD · Full-time

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Job details

Pay: $52,700 - $74,400 CAD
Job type: Full-time
Apply by: Nov 6, 2026
Experience: 1-2 years relevant experience
Posting language: English
Posted: Oct 30, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$52,700 - $74,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

KEY ACCOUNTABILITIESCUSTOMER

Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
Ensure change activities are performed on time, minimizing risk to the service/business environment
Monitor resources to ensure availability associated with business applications and technology
Identify, resolve, or escalate service delivery issues and/or complaints
Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery
Maintain proficient knowledge of technology components, applications, clients/customers and business services
Prioritize activities to ensure time invested is appropriate to the availability impact
Provide seamless integration of activities and processes, recognizing system interdependencies
Act as an information source to colleagues, business partners and clients/customers
Ensure prompt and timely updates to service issues, and follow through on outstanding problems

SHAREHOLDER

Deliver and maintain accurate reports and documentation
Follow established procedures and standards
Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
Maintain a secure work environment and ensure adherence to notification and escalation processes
Communicate effectively within the team relative to service issues and scheduled changes
Recommend improvements and enhancements to internal departmental processes
Comply with well-defined enterprise technology delivery practices and standards and project management disciplines

EMPLOYEE / TEAM

Work effectively as a team, supporting other members of the team in resolving critical service issues
Prioritize and manage own workload in order to deliver quality results and meet timelines
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Participate in knowledge transfer within the team and business units
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

Provides customer service support to clients or guidance to more junior team members on a broad range of complex or escalated issues
Prioritizes and assigns problems and service issues to the front line team appropriate to level of service impacted
Co-ordinates problem resolution and the implementation of all changes and enhancements, ensuring adherence to change processes
Verifies the quality of problem resolution, changes and enhancements, and monitors trends
May provide basic research, maintenance, administration and/or support of systems/applications
Generally reports to a Team Manager or Manager

EXPERIENCE & EDUCATION

Undergraduate degree or Technical Certificate
1-2 years relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The IT Operations Analyst II is responsible for monitoring business applications and technology resources to ensure availability and service delivery. They also manage change activities, resolve service issues, and provide professional support to clients and business partners.

Requirements

Candidates must possess an undergraduate degree or a technical certificate. Additionally, 1-2 years of relevant experience in IT operations or a similar technical support role is required.

Skills

Customer service
Problem determination
Service delivery
Disaster recovery
Business recovery
Change management
Technical support
System monitoring
Documentation
Reporting
Teamwork
Communication
Project management
Operational efficiency

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Technology Solutions
Disaster Recovery Plan
Business Recovery Plan
Service Delivery
Change Management
System Administration
Technical Support
Application Support
Incident Management
Reporting
Documentation
Project Management
Operational Efficiency
Banking
Financial Services

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