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Added 1 min ago
LH
Job Title Program Support Worker
Lookout Housing + Health Society
Surrey, BC
- Internship
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 1 min ago
TO
Finance Clerk
Town of Pelham
Fonthill, ON
- Full-time
Reporting to the Manager of Financial Services/Deputy Treasurer, the Finance Clerk is responsible for performing a variety of financial, revenue, billing, collection, customer service, and…
Added 1 min ago
LC
Business Relationship Manager - Waterloo
Libro Credit Union
Waterloo, ON
- Full-time
Join Libro as a Business Relationship Manager in our Waterloo Region
Added 1 min ago
WI
Spa Manager - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Join our Spa team as a Spa Manager, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel &…
Added 1 min ago
WC
On Site Solutions Associate
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AB · Edmonton, AB
- Full-time
Maintains itinerary/site visit log, tracks visits/services, and identifies patterns. Reviews with manager weekly to discuss metrics and deliverables.
Added 1 min ago
DC
Intel Server Support
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Regina, SK
- Contract
…availability, capacity, and performance, providing backup and recovery services, and managing incidents and…
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B
Facility Supervisor
BGIS
Lethbridge, AB
- Full-time
…Coordinators, Property Service Coordinators, Admin Assistants, Facility Manager I…
Added 2 mins ago
2L
Sales Account Manager
247 Labs
Toronto, ON
- Full-time
Role Description The Sales Account Manager is a full-time, on-site role based in Toronto, ON. This position is responsible for managing client accounts, building long-term relationships,…
Added 2 mins ago
B
Bilingual Facility Services Manager (ENG/FR)
BGIS
Montreal, QC
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 2 mins ago
FN
Regional Manager, Primary Care
First Nations Health Authority
Ladysmith, BC
- Full-time
The First Nations-led Primary Health Care Initiative (FNPCI) is working to bring culturally safe primary health care services closer to home. As part of FNPCI, First Nations-led Primary…
Added 2 mins ago
PC
Information Technology Audit Manager (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
A career in our External Audit Third Party Trust Services practice, within Risk Assurance, will enable you to assist clients in optimising control activities, organisational strategy, and…
Added 2 mins ago
B
Facility Manager III
BGIS
Mississauga, ON
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling…
Added 2 mins ago
PE
Marketing Manager
PRI Engineering
Toronto, ON
- Full-time
…growing toward a national footprint. We are seeking a Marketing Manager to own our brand, content, and campaigns, and to run the marketing engine that supports our commercial team across…
Added 2 mins ago
A
Compliance Officer, Temporary - 12 Months
Aviso
Vancouver, BC
- $83,000 to $90,000 CAD / year
- Temporary
Reporting to the Senior Manager, Branch Examination, the Compliance Officer is responsible for conducting onsite and/or remote branch and sub-branch examinations of CIRO dealer business…
Added 2 mins ago
WM
Intern, Interior Architecture & Design (Spring)
Ware Malcomb
Ottawa, ON
- $18 to $22 CAD / hour
- Volunteer
Interns will report directly to an Interior Designer or Project Manager and will support the interior architecture and design studio in efforts of design, document development and…
Added 2 mins ago
LH
Job Title Program Resource Worker
Lookout Housing + Health Society
North Vancouver, BC
- Internship
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 2 mins ago
MR
Merchandiser
Match Retail
Kitchener, ON
- Contract
Match Retail is a leading provider of essential merchandising services across Canada, supporting major retailers and top brands by bringing new product launches to life. Our Merchandising…
Added 2 mins ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Duncan, BC
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We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
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Client Services Manager
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…mining equipment through our fleet management systems. As Client Services Manager, North America, you will lead the regional team that supports our clients and delivers our systems and…
Added 17 mins ago
MR
Merchandiser (Kindersley, SK)
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Kindersley, SK
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Match Retail is a leading provider of essential merchandising services across Canada, supporting major retailers and top brands by bringing new product launches to life. Our Merchandising…
Added 17 mins ago
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Project Manager – Radio & Wireless Communications
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Added 17 mins ago
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Merchandiser (Flin Flon, MB)
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Merchandiser
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Merchandiser (Hinton, AB)
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Added 17 mins ago
PD
C211 - Residential Support Worker - (Part Time)
Phoenix Drug & Alcohol Recovery and Education Society
Surrey, BC
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The Residential Support Worker at Phoenix Society is a member of the integrated services team. In line with the overall purpose of facilitating the capacity building of participants to…

IT Operations Analyst II

Toronto, ON, Canada

$52,700 - $74,400 CAD · Full-time

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Job details

Pay: $52,700 - $74,400 CAD
Job type: Full-time
Apply by: Nov 6, 2026
Experience: 1-2 years relevant experience
Posting language: English
Posted: Oct 30, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$52,700 - $74,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

KEY ACCOUNTABILITIESCUSTOMER

Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
Ensure change activities are performed on time, minimizing risk to the service/business environment
Monitor resources to ensure availability associated with business applications and technology
Identify, resolve, or escalate service delivery issues and/or complaints
Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery
Maintain proficient knowledge of technology components, applications, clients/customers and business services
Prioritize activities to ensure time invested is appropriate to the availability impact
Provide seamless integration of activities and processes, recognizing system interdependencies
Act as an information source to colleagues, business partners and clients/customers
Ensure prompt and timely updates to service issues, and follow through on outstanding problems

SHAREHOLDER

Deliver and maintain accurate reports and documentation
Follow established procedures and standards
Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
Maintain a secure work environment and ensure adherence to notification and escalation processes
Communicate effectively within the team relative to service issues and scheduled changes
Recommend improvements and enhancements to internal departmental processes
Comply with well-defined enterprise technology delivery practices and standards and project management disciplines

EMPLOYEE / TEAM

Work effectively as a team, supporting other members of the team in resolving critical service issues
Prioritize and manage own workload in order to deliver quality results and meet timelines
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Participate in knowledge transfer within the team and business units
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

Provides customer service support to clients or guidance to more junior team members on a broad range of complex or escalated issues
Prioritizes and assigns problems and service issues to the front line team appropriate to level of service impacted
Co-ordinates problem resolution and the implementation of all changes and enhancements, ensuring adherence to change processes
Verifies the quality of problem resolution, changes and enhancements, and monitors trends
May provide basic research, maintenance, administration and/or support of systems/applications
Generally reports to a Team Manager or Manager

EXPERIENCE & EDUCATION

Undergraduate degree or Technical Certificate
1-2 years relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The IT Operations Analyst II is responsible for monitoring business applications and technology resources to ensure availability and service delivery. They also manage change activities, resolve service issues, and provide professional support to clients and business partners.

Requirements

Candidates must possess an undergraduate degree or a technical certificate. Additionally, 1-2 years of relevant experience in IT operations or a similar technical support role is required.

Skills

Customer service
Problem determination
Service delivery
Disaster recovery
Business recovery
Change management
Technical support
System monitoring
Documentation
Reporting
Teamwork
Communication
Project management
Operational efficiency

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Technology Solutions
Disaster Recovery Plan
Business Recovery Plan
Service Delivery
Change Management
System Administration
Technical Support
Application Support
Incident Management
Reporting
Documentation
Project Management
Operational Efficiency
Banking
Financial Services

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