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Added 10 mins ago
FH
Registered Nurse, Older Adult - Acute Care for Elders - Burnaby Hospital
Fraser Health
Burnaby, BC
- Full-time
The Burnaby Hospital redevelopment project is a multi-phase project that will transform the hospital into a modernized medical and surgical health care campus. Phase one is slated to open…
Added 10 mins ago
B
Executive Assistant
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Toronto, ON · FCP
- Full-time
Leads the planning, coordination, and delivery of departmental meetings, town halls, conferences, and employee engagement events.
Added 10 mins ago
GT
L1 Support Hero
GAM Technical Services
Vancouver, BC
- Full-time
We’re looking for an enthusiastic Chinese speaking L1 Support Hero to join our Service Delivery team as the first line of defense for IT support.
Added 10 mins ago
Clinical Operations Manager
Canadian Mental Health Association BC Division
Vancouver, BC
Solid project management experience, including project planning, resource, and financial management along with effective communication skills for successful project delivery.
Added 10 mins ago
Content Operations Coordinator
The Aldo Group Inc / Le Groupe Aldo Inc.
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Reporting into the Product Content Manager, the Content Operations Coordinator is responsible for supporting the planning, organization and execution of content initiatives across APS…
Added 10 mins ago
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- Full-time
The Site Superintendent reports to the Operations Manager and is responsible for overseeing construction activities across Avana’s portfolio of high-quality multi-unit residential,…
Added 25 mins ago
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Ottawa, ON
- Full-time
Collaborate with integrated project teams, capture management teams, program management teams, and RTX’s global industrialization teams to ensure the successful delivery of Raytheon…
Added 25 mins ago
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Vancouver, BC
- Full-time
Solid project management experience, including project planning, resource, and financial management along with effective communication skills for successful project delivery.
Added 40 mins ago
Senior Manager, Pharmacy Operations
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Markham, ON
Reporting to the Director of Pharmacy Operations, the Senior Manager, Pharmacy Operations will serve as the on-site Designated Manager under the Ontario College of Pharmacists (OCP). This…
Added 40 mins ago
T&
Senior Cost Manager
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- Full-time
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Added 40 mins ago
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Corporate Account Manager - SRS
s.t.o.p Restaurant Supply
Kitchener, ON
- $52,000 to $55,000 CAD / year
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s.t.o.p. Restaurant Supply Ltd. is looking for a Project Account Manager that serves as the primary point of contact for a client throughout the lifecycle of their projects, ensuring their…
Added 40 mins ago
IE
Sr. Manager, Enterprise Transformation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
We are seeking a Sr. Manager, Enterprise Transformation to drive cross-functional initiatives that accelerate IMAX’s strategic evolution. In this highly visible role, you will partner with…
Added 40 mins ago
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Tooling Engineer Manager - Injection Mold - Automotive (35792)
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- $90,000 to $130,000 CAD / year
- Full-time
We are seeking an experienced Tooling Engineering Manager to lead the design, development, maintenance, and continuous improvement of injection molds and tooling systems. This position will…
Added 40 mins ago
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Embedded Software Technical Project Manager
SAGEMCOM
Montreal, QC
- Full-time
Sagemcom is looking for an Embedded Software Technical Project Manager to join our Broadband Solutions R&D team in Montreal.
Added 55 mins ago
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Project Manager
Ambient Enterprises
Coquitlam, BC
- Full-time
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Operations Manager, School of Skilled Trades and Apprenticeship
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Hamilton, ON
Reporting to the Senior Manager, Administration, within the School of Skilled Trades and Apprenticeship, the incumbent is responsible for overseeing and managing the administrative and…
Added 55 mins ago
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- Full-time
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Added 55 mins ago
DT
Account Manager
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Canada
- Full-time
As a key member of the Account Management team, the Account Manager will be responsible for day-to-day business relationship between Direct Travel and key corporate clients ensuring all…
Added 55 mins ago
MH
Construction Site Supervisor
Manga Hotel Group
Toronto, ON · Etobicoke, ON
- $90,000 to $120,000 CAD / year
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Operations Liaison: Work closely with Hotel Management and the Project Manager to coordinate scheduled utility shutdowns (water, power, HVAC) and enforce strict noise/dust control protocols.
Added 55 mins ago
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Manager Software Engineering
PointClickCare
Mississauga, ON
- $152,000 to $174,000 CAD / year
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As a Manager of Software Engineering reporting to the Sr Manager of Engineering, you'll lead multiple Agile teams to deliver high-quality software solutions. You'll own the technical…
Added 55 mins ago
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Toronto, ON
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…technical contact for one key enterprise account, guiding its project planning and technical…
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Senior Analyst Identity and Access Management
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Mississauga, ON
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Working knowledge of enterprise IT operations, including change management, incident management, project delivery, and cross-functional collaboration.
Added 55 mins ago
ML
Manager, HR Services
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
Identify, prioritize, and implement opportunities to enhance HR service delivery through process optimization, AI, automation, and other enabling technologies, including employee and…

IT Operations Analyst II

Toronto, ON, Canada

$52,700 - $74,400 CAD · Full-time

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Job details

Pay: $52,700 - $74,400 CAD
Job type: Full-time
Apply by: Nov 6, 2026
Experience: 1-2 years relevant experience
Posting language: English
Posted: Oct 30, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$52,700 - $74,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

KEY ACCOUNTABILITIESCUSTOMER

Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
Ensure change activities are performed on time, minimizing risk to the service/business environment
Monitor resources to ensure availability associated with business applications and technology
Identify, resolve, or escalate service delivery issues and/or complaints
Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery
Maintain proficient knowledge of technology components, applications, clients/customers and business services
Prioritize activities to ensure time invested is appropriate to the availability impact
Provide seamless integration of activities and processes, recognizing system interdependencies
Act as an information source to colleagues, business partners and clients/customers
Ensure prompt and timely updates to service issues, and follow through on outstanding problems

SHAREHOLDER

Deliver and maintain accurate reports and documentation
Follow established procedures and standards
Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
Maintain a secure work environment and ensure adherence to notification and escalation processes
Communicate effectively within the team relative to service issues and scheduled changes
Recommend improvements and enhancements to internal departmental processes
Comply with well-defined enterprise technology delivery practices and standards and project management disciplines

EMPLOYEE / TEAM

Work effectively as a team, supporting other members of the team in resolving critical service issues
Prioritize and manage own workload in order to deliver quality results and meet timelines
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Participate in knowledge transfer within the team and business units
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

Provides customer service support to clients or guidance to more junior team members on a broad range of complex or escalated issues
Prioritizes and assigns problems and service issues to the front line team appropriate to level of service impacted
Co-ordinates problem resolution and the implementation of all changes and enhancements, ensuring adherence to change processes
Verifies the quality of problem resolution, changes and enhancements, and monitors trends
May provide basic research, maintenance, administration and/or support of systems/applications
Generally reports to a Team Manager or Manager

EXPERIENCE & EDUCATION

Undergraduate degree or Technical Certificate
1-2 years relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The IT Operations Analyst II is responsible for monitoring business applications and technology resources to ensure availability and service delivery. They also manage change activities, resolve service issues, and provide professional support to clients and business partners.

Requirements

Candidates must possess an undergraduate degree or a technical certificate. Additionally, 1-2 years of relevant experience in IT operations or a similar technical support role is required.

Skills

Customer service
Problem determination
Service delivery
Disaster recovery
Business recovery
Change management
Technical support
System monitoring
Documentation
Reporting
Teamwork
Communication
Project management
Operational efficiency

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Technology Solutions
Disaster Recovery Plan
Business Recovery Plan
Service Delivery
Change Management
System Administration
Technical Support
Application Support
Incident Management
Reporting
Documentation
Project Management
Operational Efficiency
Banking
Financial Services

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