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Added 27 mins ago
Analyst, Finance (6-month contract)
Munich Re
Toronto, ON
We are pleased to offer our employees great benefits and resources to support their mental, physical and financial wellbeing. These include:
Added 1 hour ago
Machine Learning Engineer
Urban Ridge Supplies
Toronto, ON
Full-time
Work hands-on with platform, search, and cloud DevOps engineers to get models running fast and cheap in production
Added 1 hour ago
AI Native Engineer
Urban Ridge Supplies
Toronto, ON
Full-time
Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform…
Added 7 hours ago
International Logistics Analyst
TricorBraun
Burlington, ON
Full-time
From Day 1, you will have direct responsibility for shipment planning and execution within the company ERP system and the TMS software platform. Your understanding of transportation…
Added 8 hours ago
Senior Application Support Analyst
Royal Bank of Canada
Toronto, ON
Full-time
The BPM team is undertaking multiple complex initiatives as part of Wealth Management Technical and Solutions ongoing plan to transform major Business Process systems from old technology to…
Added 10 hours ago
Data Analyst – Power BI Microsoft Fabric (35903)
Myticas Consulting
Ottawa, ON
Full-time
We are seeking a Data Analyst to join a highly collaborative technology and data team supporting a complex, operational environment in Ottawa.
Added 12 hours ago
Temp Payroll Analyst
Monks
Toronto, ON
Full-time
Our Temporary Payroll Analyst will be part of the NAMER payroll team responsible for preparing and processing US and Canada payroll for assigned entities within Monks. This is a role for…
Added 12 hours ago
Senior Programmer Analyst
Ontario Universities' Application Centre
Guelph, ON
$83,168 to $93,564 CAD / year
Contract
…admission to undergraduate, law, medical, rehabilitation sciences and teacher education programs for Ontario’s universities. We provide a progressive and supportive working environment for…
Added 14 hours ago
Analyst, Business Transformation
Lightspeed Commerce, Inc.
Remote, Canada
Full-time · Remote
We’re looking for an Analyst, Business Transformation to join our Financial Services - Business Transformation team in North America.. You will partner with cross-functional teams to…
Added 14 hours ago
Analyst, Business Transformation
Lightspeed Commerce, Inc.
Remote, Canada
Full-time · Remote
We’re looking for an Analyst, Business Transformation to join our Financial Services - Business Transformation team in North America.. You will partner with cross-functional teams to…
Added 15 hours ago
Conversational MoveWorks AI Business Analyst (P2)
Apex Systems
Mississauga, ON
$100 to $110 USD / hour
Full-time
As a Conversational AI Business Analyst, EmployeeWorks Platform at McKesson, you will serve as the bridge between business stakeholders, end users, platform engineering teams, and product…
Added 15 hours ago
Staff Data Engineer
Royal Bank of Canada
Toronto, ON
Full-time
As a member of a dynamic, fast-paced team, this role demands strong data architecture and engineering expertise, advanced analytics platform leadership, exceptional communication skills,…
Added 15 hours ago
CRM & Power Platform Administrator
Jewish Federation of British Columbia (JFBC)
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
The CRM & Power Platform Administrator is the organization's resident expert on our Microsoft Dynamics 365 environment and the wider Microsoft Power Platform. Reporting to the Executive…
Added 15 hours ago
Senior Product Manager, PolicyCenter
Guidewire Software
Canada
Full-time
Coordinate across the suite. Work with PMs across BillingCenter, ClaimCenter, the Guidewire Cloud Platform, and rating/underwriting integrations to ensure your area fits the broader carrier…
Added 15 hours ago
Group Lead, Data Products & Architecture – Growth & R&D
Kraft Heinz
Toronto, ON
Full-time
Establish architectural patterns and standards for enterprise data products and Snowflake Semantic Views, driving Cortex Agent and Cortex Analyst adoption for conversational and agentic…
Added 16 hours ago
Sr. Director, Product Marketing
Varicent
Toronto, ON
Lead market, customer, analyst, and competitive research efforts to identify growth opportunities, market trends, and differentiation strategies
Added 16 hours ago
Senior Business System Analyst
Royal Bank of Canada
Toronto, ON
Full-time
The Senior Business Systems Analyst (BSA) responsibilities will be conducting requirements gathering sessions and other BA activities with a large diverse set of Product Controllers and…
Added 16 hours ago
Senior Business Analyst
Compass Group Canada
Mississauga, ON
Full-time
We are seeking an experienced Senior Business Analyst to support enterprise initiatives across finance, operations, and technology. This role will be responsible for end-to-end requirements…
Added 17 hours ago
Sr. Business Systems Analyst (Nodejs, Java and E-signature Platforms)
TD
Toronto, ON
Full-time
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at…
Added 17 hours ago
Sr. Business Systems Analyst
TD
Toronto, ON
Full-time
Our Credit Platform line of business is responsible for delivering innovative, scalable, and customer-focused lending solutions that support the end-to-end credit lifecycle across TD. Our…
Added 17 hours ago
Senior Security Operations Analyst - Microsoft Sentinel and Defender
EY
Toronto, ON · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · ON · AB · Waterloo, ON · Calgary, AB
EY is seeking a senior, hands-on security operations analyst to support Managed Detection and Response services in a multi-customer Managed Security Service Provider environment.
Added 17 hours ago
Data Analyst
Cymax Group Technologies
Vancouver, BC
$100,000 to $120,000 CAD / year
Full-time
Document and follow good practices. Write clear documentation and follow team conventions and engineering practices (version control, code review, CI/CD for data) so the platform is…
Added 18 hours ago
Analyst, System and Infrastructure Operations, Maintenance and Development
Desjardins
Montreal, QC · Levis, QC
Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, automate, configure, administer, maintain, develop and upgrade…
Added 18 hours ago
Quality Assurance Analyst
BC Securities Commission
Vancouver, BC
Full-time
BCSC is currently seeking a full-time innovative, technically advanced, and detail-orientated Quality Assurance Analyst to join our dynamic team in our Technology and Projects Services…
Added 20 hours ago
Senior QA Analyst (12 months Contract)
Nelson Education LTD
Remote, Canada
Contract · Remote
The Senior QA Analyst may occasionally support infrastructure and platform testing. The goal is to help the team investigate issues using technical evidence and identify regressions before…

IT Operations Analyst III

Toronto, ON, Canada

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Sep 28, 2026
Experience: 2-3 years relevant experience
Posting language: English
Posted: Sep 23, 2026

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Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The TD Breakroom offers:

A single point of contact for onsite technical support and general queries (including hardware, software, e-Messaging, mobile devices, education on TD technology processes) to TD Bank Group employees in all lines of business.

This business operates 100% onsite Mon-Fri covering 7:30am-6:00pm (on rotational shifts) in a team-oriented environment of around 30 front line support representatives across multiple locations in Canada and US. Working in collaboration with support teams, the business relies on The Breakroom employee's vast expertise of technical and application related knowledge to deliver an excellent colleague service experience with focus on maintaining high first visit resolution rates.

Job Description / Accountabilities:

The primary accountability of this position is to provide first level technical support. Key responsibilities include:

Provide onsite support to TD employees and contractors for technical issues involving (but not limited to); applications and software as well as TD provided devices and hardware.
Ensure a high level of service delivery in accordance with TD Framework and policies.
Educate end users on hardware, software and access request processes.
Perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction.
Ability to troubleshoot, diagnose hardware issues and perform repairs on various types of laptops and desktops.
Identify trends and opportunities for improvement as well as provide ongoing feedback.
Identify and escalate wide-impact or potential wide-impacting issues/outages.

Team members receive in-depth training and shadowing and are measured by in-person evaluation, colleague interaction, first contact resolution, support proficiency and ticketing quality.

Qualifications / Skills / Experience:

Excellent written and oral communication skills.
Ability to work flexible schedules based on business forecast requirements (which are subject to change).
Above average computing and navigational skills.
Exceptional customer service skills.
Experience with ticketing systems is an asset.
A team player who collaborates effectively with peers and other teams.
Good knowledge of Microsoft 0365 products (Outlook, Word, Excel, OneNote and PowerPoint).
CompTIA A+ certification.
Undergraduate degree or Technical Certificate
2-3 years relevant experience

Technical/Troubleshooting ability:

A technical support background or related education including experience with some or all of the following: Windows 10, 11, Edge/Chrome/Firefox/Safari, MAC, VOIP, Active Directory, Citrix/Remote Access, Blackberry, BYOD, Azure, Office for Mobile, All Microsoft office products, MS Teams and Webex, SCCM, variety of telephony devices and a good understanding of networking and Wi-Fi support. Experience with iPhone/iPad, and Android devices.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Provide first-level, in-person technical support to employees and contractors for applications, software, computers, and mobile devices, resolving incidents while maintaining strong service and client satisfaction. Troubleshoot and repair hardware, educate users on technology and access processes, monitor ticket quality, identify trends, and escalate widespread issues.

Requirements

The role calls for 2–3 years of relevant experience, an undergraduate degree or technical certificate, and CompTIA A+ certification. Candidates should have strong communication and customer service skills, Microsoft 365 knowledge, and technical troubleshooting experience with Windows, mobile devices, networking, and related enterprise tools.

Skills

Technical Support
Hardware Troubleshooting And Repair
Software Troubleshooting
Incident Resolution
Customer Service
Communication
Microsoft 365
Windows
Active Directory
Citrix
Azure
SCCM
Networking And Wi-Fi Support
Mobile Device Support
Ticketing Systems
CompTIA A+

Benefits

Health And Well-Being Benefits
Savings And Retirement Programs
Paid Time Off
Banking Benefits And Discounts
Career Development
Reward And Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
First-Level Support
On-Site Support
Incident Resolution
Hardware Troubleshooting
Hardware Repair
Software Support
Customer Service
Ticketing Systems
CompTIA A+
Microsoft 365
Outlook
Word
Excel
OneNote
PowerPoint
Windows 10
Windows 11
Active Directory
Citrix
Remote Access
Azure
SCCM
Microsoft Teams
Webex
VoIP
Networking
Wi-Fi Support
iPhone And iPad
Android

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