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Added 9 mins ago
CRM & Power Platform Administrator
Jewish Federation of British Columbia (JFBC)
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
The CRM & Power Platform Administrator is the organization's resident expert on our Microsoft Dynamics 365 environment and the wider Microsoft Power Platform. Reporting to the Executive…
Added 9 mins ago
Senior Power Platform
Optisigma Inc.
Canada
Full-time
Hold the PL-400 (Microsoft Power Platform Developer Associate) or PL-600 (Microsoft Power Platform Solution Architect Expert) certification
Added 11 mins ago
DevOps Engineer
Proofpoint
Toronto, ON
Full-time
Platform (AWS, GCP, Azure, OCI), at least one IAC tool (Terraform preferred), at least
Added 27 mins ago
Inside Product Support Specialist & Training Coordinator
Väderstad AB
Regina, SK · Langbank, SK
Full-time
Administer the learning platform and registration tools for external customers; enroll learners, assign courses, maintain user access, publish current materials, track completion, preserve…
Added 27 mins ago
Senior Backend Engineer
Woodbine Entertainment
Toronto, ON · Woodbine HQ
Full-time
The position is accountable for platform operations, service availability, incident management, platform lifecycle management, technical standards, team development, and operational…
Added 41 mins ago
Senior Data Scientist - Fraud Detection
DataVisor
Toronto, ON
$120,000 to $150,000 CAD / year
Full-time
DataVisor is the world's leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in the industry. With an open SaaS platform that supports easy…
Added 41 mins ago
HIS Specialist - Temporary Full-Time - Project REACH - 2026-17878 (2026-17878)
Sunnybrook
Toronto, ON
Full-time
…instrumental in ensuring the seamless transition to a modern HIS…
Added 43 mins ago
Financial Systems and Automation Specialist, 24 month term-(Hybrid)
Central 1
Toronto, ON
Full-time
Access to a learning platform and educational assistance support
Added 55 mins ago
Senior Software Developer – CRM – Senior
Joblinxsapp
Toronto, ON
Full-time
The Government Services Integration Cluster is seeking a Senior Software Developer – CRM to design, develop, integrate, test, deploy, and support enterprise CRM solutions using Microsoft…
Added 55 mins ago
Senior Data Engineer (Databricks)
KTek Resourcing
Toronto, ON
Full-time
8+ years of experience in Data Engineering and Data Platform development.
Added 55 mins ago
Software Developer
Newforma
Quebec, QC
Full-time
…collaborate and manage information. As we evolve our enterprise platform to integrate with modern cloud and backend systems, we’re looking for a skilled software developer who’s excited to…
Added 57 mins ago
Associate Advisor
Royal Bank of Canada
Ottawa, ON
Full-time
Strong skills working with business applications/technology, including Microsoft Office Suite
Added 1 hour ago
Senior Data Engineer (Databricks)
KTek Resourcing
Toronto, ON
Contract
8+ years of experience in Data Engineering and Data Platform development.
Added 1 hour ago
Senior Business Analyst
Compass Group Canada
Mississauga, ON
Full-time
Knowledge of Microsoft Power Platform, with a focus on Power BI for reporting, data visualization, and business insights, is highly preferred.
Added 1 hour ago
Associate
RBC Dominion Securities
Windsor, ON
Full-time
Added 1 hour ago
Forward Deployed AI Engineer
AGF Investments
Toronto, ON
Full-time
Added 1 hour ago
AI Platform Engineering Lead
AGF Investments
Toronto, ON
Full-time
…model is identified, permissioned, monitored, and auditable. Platform scope include but are not limited to Databricks, Microsoft Copilot Studio, Azure AI Foundry, Anthropic Claude, and…
Added 1 hour ago
Partner Account Manager
Prophix
Toronto, ON · Etobicoke, ON
Full-time
…confidence through Prophix One™, our Financial Performance Platform. We bring planning, reporting, and automation together so people can focus on higher-value work instead of repetitive…
Added 1 hour ago
Senior Talend Data Integration Engineer / Talend Integration Specialist
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Contract
…troubleshooting, log analysis, connectivity, performance tuning, and platform…
Added 1 hour ago
Compliance Governance & Operations Officer II
TD
Burlington, ON
Full-time
· Proficiency in Microsoft Office and ability to learn relevant systems.
Added 1 hour ago
Sr. Business Systems Analyst
TD
Toronto, ON
Full-time
Our Credit Platform line of business is responsible for delivering innovative, scalable, and customer-focused lending solutions that support the end-to-end credit lifecycle across TD. Our…
Added 1 hour ago
Project Manager, Eastern Canada
Choice Properties
Toronto, ON
Full-time
Experience working for a commercial developer, owner, REIT, or construction manager is considered an asset
Added 1 hour ago
Partner Account Manager
Prophix
Remote, Canada
Full-time · Remote
…confidence through Prophix One™, our Financial Performance Platform. We bring planning, reporting, and automation together so people can focus on higher-value work instead of repetitive…
Added 1 hour ago
Sr. Power Platform Developer
Softchoice
NL · Toronto, ON · Oakville, ON · Vancouver, BC · NB · NS · AB · BC · Nova Scotia, Nova · British Columbia, Brit
A practicing-level individual contributor on the Workplace Transformation team who assists clients in the adoption of Microsoft Power Platform at an enterprise level. The Engineer, Low-Code…
Added 1 hour ago
Senior Security Operations Analyst - Microsoft Sentinel and Defender
EY
Toronto, ON · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · ON · AB · Waterloo, ON · Calgary, AB
The successful candidate will bring strong investigative judgement, advanced Microsoft security platform experience, and the ability to manage concurrent incidents and priorities in a…

IT Operations Analyst III

Toronto, ON, Canada

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Sep 28, 2026
Experience: 2-3 years relevant experience
Posting language: English
Posted: Sep 23, 2026

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Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The TD Breakroom offers:

A single point of contact for onsite technical support and general queries (including hardware, software, e-Messaging, mobile devices, education on TD technology processes) to TD Bank Group employees in all lines of business.

This business operates 100% onsite Mon-Fri covering 7:30am-6:00pm (on rotational shifts) in a team-oriented environment of around 30 front line support representatives across multiple locations in Canada and US. Working in collaboration with support teams, the business relies on The Breakroom employee's vast expertise of technical and application related knowledge to deliver an excellent colleague service experience with focus on maintaining high first visit resolution rates.

Job Description / Accountabilities:

The primary accountability of this position is to provide first level technical support. Key responsibilities include:

Provide onsite support to TD employees and contractors for technical issues involving (but not limited to); applications and software as well as TD provided devices and hardware.
Ensure a high level of service delivery in accordance with TD Framework and policies.
Educate end users on hardware, software and access request processes.
Perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction.
Ability to troubleshoot, diagnose hardware issues and perform repairs on various types of laptops and desktops.
Identify trends and opportunities for improvement as well as provide ongoing feedback.
Identify and escalate wide-impact or potential wide-impacting issues/outages.

Team members receive in-depth training and shadowing and are measured by in-person evaluation, colleague interaction, first contact resolution, support proficiency and ticketing quality.

Qualifications / Skills / Experience:

Excellent written and oral communication skills.
Ability to work flexible schedules based on business forecast requirements (which are subject to change).
Above average computing and navigational skills.
Exceptional customer service skills.
Experience with ticketing systems is an asset.
A team player who collaborates effectively with peers and other teams.
Good knowledge of Microsoft 0365 products (Outlook, Word, Excel, OneNote and PowerPoint).
CompTIA A+ certification.
Undergraduate degree or Technical Certificate
2-3 years relevant experience

Technical/Troubleshooting ability:

A technical support background or related education including experience with some or all of the following: Windows 10, 11, Edge/Chrome/Firefox/Safari, MAC, VOIP, Active Directory, Citrix/Remote Access, Blackberry, BYOD, Azure, Office for Mobile, All Microsoft office products, MS Teams and Webex, SCCM, variety of telephony devices and a good understanding of networking and Wi-Fi support. Experience with iPhone/iPad, and Android devices.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Provide first-level, in-person technical support to employees and contractors for applications, software, computers, and mobile devices, resolving incidents while maintaining strong service and client satisfaction. Troubleshoot and repair hardware, educate users on technology and access processes, monitor ticket quality, identify trends, and escalate widespread issues.

Requirements

The role calls for 2–3 years of relevant experience, an undergraduate degree or technical certificate, and CompTIA A+ certification. Candidates should have strong communication and customer service skills, Microsoft 365 knowledge, and technical troubleshooting experience with Windows, mobile devices, networking, and related enterprise tools.

Skills

Technical Support
Hardware Troubleshooting And Repair
Software Troubleshooting
Incident Resolution
Customer Service
Communication
Microsoft 365
Windows
Active Directory
Citrix
Azure
SCCM
Networking And Wi-Fi Support
Mobile Device Support
Ticketing Systems
CompTIA A+

Benefits

Health And Well-Being Benefits
Savings And Retirement Programs
Paid Time Off
Banking Benefits And Discounts
Career Development
Reward And Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
First-Level Support
On-Site Support
Incident Resolution
Hardware Troubleshooting
Hardware Repair
Software Support
Customer Service
Ticketing Systems
CompTIA A+
Microsoft 365
Outlook
Word
Excel
OneNote
PowerPoint
Windows 10
Windows 11
Active Directory
Citrix
Remote Access
Azure
SCCM
Microsoft Teams
Webex
VoIP
Networking
Wi-Fi Support
iPhone And iPad
Android

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