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Added 1 min ago
SH
Enterprise Services (ES) Engagement Manager
Siemens Healthineers
Oakville, ON
- Full-time
As the Engagement Manager in the Enterprise Services Business, you will lead the successful execution of the comprehensive Trillium Health Partners MES agreement and the medical equipment,…
Added 1 min ago
CG
Proposal Specialist
Calian Group
Ottawa, ON
- Full-time
…solicitation requirements, and contributes to the successful delivery of high-quality proposal submissions. The Proposal Specialist plays a key role in resolving proposal challenges,…
Added 1 min ago
S
Staff Technical Program Manager (Canada )
Shopify
Canada
- Full-time
Added 1 min ago
DL
Senior Human Resources Business Partner
DM Lyons Consulting
Toronto, ON
- $115,000 to $135,000 CAD / year
- Full-time
Partner with HR operations, technology teams, and Centres of Excellence to improve the delivery of HR services.
Added 1 min ago
TH
Digital Content Specialist
The Home Depot Canada
Toronto, ON
- Full-time
Reports to Manager of Ecomm Product Enrichment
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RS
Sr Product Analyst - Rogers Sports & Media
Rogers Sports & Media
Toronto, ON
- Full-time
…advertising and data analytics products and ensure efficient feature…
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In Store Bakery - Baker
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- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised/affiliate store locations. Sobeys Capital…
Added 1 min ago
SE
eCommerce Content Specialist
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- Full-time
The successful candidate will report directly to the eCommerce Content and Merchandising Manager for performance management, professional development, and overall objective setting. The…
Added 1 min ago
TS
Shift Lead LPN
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AB · Edmonton, AB
- Part-time
Under the direction of the Unit Manager, the Shift Lead LPN is a working lead position with limited supervision. This position focuses on the operational aspects of resident care ensuring…
Added 1 min ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 1 min ago
M
Store Manager, 48th Ave
Mark's
Taber, AB
- Full-time
Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
Added 1 min ago
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Production Coordinator (Junior, Mid. Senior)
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- Full-time
Production Coordinators are the operational backbone of our pipeline. Working closely with the Production Manager, Supervisors, Artists, and external partners - Coordinators help ensure…
Added 1 min ago
DG
Sales Consultant
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- Full-time
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Added 1 min ago
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Manager, Impact (Bayshore Foundation & Sustainability),
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- Full-time
The Manager, Impact (Bayshore Foundation & Sustainability), reporting to the Director, Impact (Bayshore Foundation & Sustainability), will be responsible for day-to-day operations of the…
Added 1 min ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 min ago
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Project Coordinator | Manufacturing
Albarrie Canada Limited
Barrie, ON
- Full-time
Under the direction of the Project Manager, US & Facilities, the Projects Coordinator is responsible for planning, coordinating, and executing minor capital projects, facility improvements,…
Added 1 min ago
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The Site Manager plays a critical role in leading day-to-day operations and ensuring the successful delivery of services across client sites. This position is responsible for overseeing all…
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Senior Project Manager - Vancouver
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Added 3 mins ago
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Assistant Manager I
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Winnipeg, MB
- Part-time
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Moll Operator
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Delivery Partner (Canada)
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- $90,000 to $100,000 CAD / year
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Added 3 mins ago
Licensed Practical Nurse
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People Services Associate
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Reporting to the Manager, People Services and Culture, you will support the delivery of HR services to managers, employees and volunteers across Sojourn House. Working within an…

Closed listing

IT Operations Analyst IV

Toronto, ON, Canada

$69,700 - $98,400 CAD · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $69,700 - $98,400 CAD
Job type: Full-time
Closing date: Oct 8, 2026
Experience: 3-5 years relevant experience
Posting language: English
Posted: Oct 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$69,700 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Provides broad range of operational service / support which may include environment management, maintenance, monitoring, performance and incident management and/or production support activities to enable technology for own area of specialization.

KEY ACCOUNTABILITIESCUSTOMER

Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk
Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams
Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met
Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
Effectively handle incident management for outages; effectively communicate to clients during service outages and ensure that they are resolved efficiently with minimal impact to stakeholders
Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met
Deliver effective and defect-free support (application, hardware, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation
Interact with clients to provide quality service/solutions consistent with objectives and client requirements
May support the design, review, and integration of all application requirements, including functional, security, integration, performance, quality, and operations
Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity
Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area
Participate in projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment
May deploy base infrastructure components such as servers, operating systems and middleware for all environments
May be involved in the deployment of applications, either “off the shelf” or in-house developed, and in the procurement of supported assets
May maintain base infrastructure components current and defect free and liaise with 3rd party vendor to report problems and receive fixes
Provide technical support, including on-call support, for a suite of designated hardware, software or applications to ensure service levels are maintained
Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business
Respond to requests for information and assist project teams in evaluating alternate approaches
May develop a working relationship with 3rd party vendors as required to fulfill support requirements

SHAREHOLDER

Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required
May monitor the performance of the environment by using meaningful metrics
Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing
Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization
Ensure effective change management discipline is used
Assist in the maintenance of secure computing facilities and technical infrastructure/architecture to support clients and applications as appropriate
Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required
Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs
Comply with well-defined enterprise technology delivery practices and standards and project management disciplines
Make effective use of the cost management processes in place in own unit
Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
Keep current with industry and/or business trends
May perform testing according to test plans, monitor and report on results, and work with others on problem resolution
As required, support the development of business cases, RFI/RFP and service level agreements with vendors/suppliers consistent with IT requirements/guidelines

EMPLOYEE / TEAM

Work effectively as a team, supporting other members of the team in resolving critical service issues
Prioritize and manage own workload in order to deliver quality results and meet timelines
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Participate in knowledge transfer within the team and business units
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

Performs work on all aspects of the application/system support
May act as a reference for team members or clients
Applications/systems are moderate to highly complex and performed under minimal management supervision
Actively involved in resolving client applications issues
May support the installation, configuration, upgrade of business applications/systems in co-ordination with appropriate stakeholders
May develop scripts using appropriate tools to address gaps in the application/system, to simplify and enhance the application/system environment
Performs problem determination including data gathering and analysis
Generally reports to a Manager or Senior Manager

EXPERIENCE & EDUCATION

Undergraduate degree or Technical Certificate
3-5 years relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

About employer

More about this job

Responsibilities

The IT Operations Analyst provides operational service and support, including environment management, maintenance, and incident resolution to ensure system availability. They also partner with stakeholders to schedule releases, manage infrastructure deployments, and optimize the operational environment.

Requirements

Candidates must possess an undergraduate degree or a technical certificate. The role requires 3-5 years of relevant experience in application or system support.

Skills

Incident management
Production support
Environment management
System monitoring
Change management
Application support
Disaster recovery
Technical support
Infrastructure deployment
Performance monitoring
Problem identification
Stakeholder management
Documentation
Data analysis
Scripting

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Application Support
Incident Management
Production Support
Infrastructure
Middleware
Servers
Operating Systems
Disaster Recovery
Change Management
System Lifecycle
Performance Metrics
Technical Support
Vendor Management
Scripting
Data Analysis
Technology Solutions
Banking
Financial Services
Operational Risk

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