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Added 23 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 1 day ago
SM
RQ11715 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with extensive experience leading business analysis for large, complex digital and I&IT initiatives. The ideal candidate will have strong expertise…
Added 1 day ago
SM
RQ11715 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with extensive experience leading business analysis for large, complex digital and I&IT initiatives. The ideal candidate will have strong expertise…
Added 1 day ago
SM
RQ11715 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with extensive experience leading business analysis for large, complex digital and I&IT initiatives. The ideal candidate will have strong expertise…
Added 1 day ago
Senior Specialist, Strategic and Reputational Risk (Financial Risk Oversight - Credit Risk)
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
Join the CRO’s Financial Risk Oversight team, in the Senior Specialist, Strategic and Reputational Risk (Financial Risk Oversight – Credit Risk) position. In this role, you will play an…
Added 1 day ago
C
Technology Lead Analyst – Infrastructure Orchestration
Citi
Mississauga, ON
- Full-time
The Technology Lead Analyst – Infrastructure Orchestration is a senior-level position within Citi's Technology Infrastructure group, responsible for leading the design, architecture, and…
Added 1 day ago
R
Digital Transformation and Technology Business Analyst
Raise
Calgary, AB
- Full-time
The Senior Business Analyst will support the Operational Excellence team in advancing strategic initiatives focused on making organizational processes clearer, simpler, and more effective.…
Added 1 day ago
M
Operating Model and Service Transition Analyst, Contact Centre
Miratech
Markham, ON
- Full-time
7+ years as a business analyst, service management analyst or equivalent, including service transition or operations work.
Added 1 day ago
M
Operating Model and Service Transition Analyst, Contact Centre
Miratech
Mississauga, ON
- Full-time
7+ years as a business analyst, service management analyst or equivalent, including service transition or operations work.
Added 1 day ago
M
Copy of Operating Model and Service Transition Analyst, Contact Centre
Miratech
Vaughan, ON
- Full-time
7+ years as a business analyst, service management analyst or equivalent, including service transition or operations work.
Added 2 days ago
T
IT Operations Analyst IV
TD
Toronto, ON
- Full-time
Provides broad range of operational service / support which may include environment management, maintenance, monitoring, performance and incident management and/or production support…
Added 2 days ago
TS
Analyst – Front Office Application Engineer
TD Securities
Toronto, ON
- Full-time
…Derivatives business. The team develops and enhances pricing models, risk analytics, trading tools, and automation solutions that enable efficient execution, risk management, and client…
Added 2 days ago
T
IT Operations Analyst IV
TD
Toronto, ON
- Full-time
Provides broad range of operational service / support which may include environment management, maintenance, monitoring, performance and incident management and/or production support…
Added 2 days ago
CO
Senior IT Operations Analyst
City of Penticton
Penticton, BC
- Full-time
We’re looking for a Senior IT Operations Analyst to provide technical leadership, guide complex issue resolution, and deliver infrastructure and technology projects.
Added 2 days ago
A
Senior Business Analyst – YCMS
Affinity
New Westminster, BC
- Contract
On behalf of our public-sector client, Affinity is seeking a Senior Business Analyst. The successful candidate will support the definition, documentation and validation of business and…
Added 2 days ago
A
Business Analyst
Affinity
Calgary, AB
- Contract
The Senior Business Analyst will work with stakeholders to:
Added 2 days ago
J
Senior Business Analyst – Business Operations Redesign
Joblinxsapp
Toronto, ON
- Full-time
The ideal candidate will have extensive experience in requirements elicitation and management, business-process analysis and redesign, stakeholder engagement, Agile delivery, and end-to-end…
Added 2 days ago
D
Senior Portfolio Analyst
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $50 to $60 USD / hour
- Contract
Support governance, compliance, audit, and risk management activities, including tracking approvals, signoffs, and outstanding actions.
Added 2 days ago
T
Analyst – Front Office Application Engineer
TD
Toronto, ON
- Full-time
…Derivatives business. The team develops and enhances pricing models, risk analytics, trading tools, and automation solutions that enable efficient execution, risk management, and client…
Added 2 days ago
T
Senior Governance & Control Analyst
TD
Toronto, ON
- Full-time
Reporting to the Manager, TDS G&C, the primary role of the Senior Analyst, TDS G&C, support all TDS businesses in adherence to regulatory and enterprise requirements, managing non-financial…
Added 2 days ago
C
Senior Java Developer- Risk, AVP
Citi
Mississauga, ON
- Full-time
The Global Spread Products Technology Team is looking for an Apps Dev Sr. Program Analyst with a proven track record of producing complex enterprise software solutions. This role will…
Added 2 days ago
F
Senior Business Analyst
FISPAN
Vancouver, BC
- Full-time
Why this role matters: bank integrations are core to our product value. The Senior BA ensures partner success, mitigates operational risk, and helps shape which capabilities become platform…
Added 2 days ago
II
Senior Business Finance Analyst
IDEAL Industries
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Senior Finance Business Analyst helps transform how Finance operates through improved analytics, processes, data, systems, and automation. Working at the intersection of Finance and…
Added 2 days ago
T
Enterprise Delivery Reporting and Orchestration Analyst
TD
Toronto, ON
- Full-time
Operate independently as a senior analyst and subject matter expert across enterprise delivery governance, portfolio reporting and Enterprise Delivery Council orchestration.
Added 2 days ago
Senior Business Systems Analyst
College of Pharmacists of British Columbia
Vancouver, BC
…in business systems analysis or a related field, including senior- or lead-level responsibilities. Certifications such as CBAP, PMI-PBA, PMP, or Lean Six Sigma are an…

IT Operations Analyst IV

Toronto, ON, Canada

$69,700 - $98,400 CAD · Full-time

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Job details

Pay: $69,700 - $98,400 CAD
Job type: Full-time
Experience: 3-5 years relevant experience
Posting language: English
Posted: Oct 23, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$69,700 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Provides broad range of operational service / support which may include environment management, maintenance, monitoring, performance and incident management and/or production support activities to enable technology for own area of specialization.

KEY ACCOUNTABILITIESCUSTOMER

Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk
Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams
Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met
Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
Effectively handle incident management for outages; effectively communicate to clients during service outages and ensure that they are resolved efficiently with minimal impact to stakeholders
Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met
Deliver effective and defect-free support (application, hardware, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation
Interact with clients to provide quality service/solutions consistent with objectives and client requirements
May support the design, review, and integration of all application requirements, including functional, security, integration, performance, quality, and operations
Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity
Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area
Participate in projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment
May deploy base infrastructure components such as servers, operating systems and middleware for all environments
May be involved in the deployment of applications, either “off the shelf” or in-house developed, and in the procurement of supported assets
May maintain base infrastructure components current and defect free and liaise with 3rd party vendor to report problems and receive fixes
Provide technical support, including on-call support, for a suite of designated hardware, software or applications to ensure service levels are maintained
Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business
Respond to requests for information and assist project teams in evaluating alternate approaches
May develop a working relationship with 3rd party vendors as required to fulfill support requirements

SHAREHOLDER

Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required
May monitor the performance of the environment by using meaningful metrics
Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing
Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization
Ensure effective change management discipline is used
Assist in the maintenance of secure computing facilities and technical infrastructure/architecture to support clients and applications as appropriate
Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required
Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs
Comply with well-defined enterprise technology delivery practices and standards and project management disciplines
Make effective use of the cost management processes in place in own unit
Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
Keep current with industry and/or business trends
May perform testing according to test plans, monitor and report on results, and work with others on problem resolution
As required, support the development of business cases, RFI/RFP and service level agreements with vendors/suppliers consistent with IT requirements/guidelines

EMPLOYEE / TEAM

Work effectively as a team, supporting other members of the team in resolving critical service issues
Prioritize and manage own workload in order to deliver quality results and meet timelines
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Participate in knowledge transfer within the team and business units
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

Performs work on all aspects of the application/system support
May act as a reference for team members or clients
Applications/systems are moderate to highly complex and performed under minimal management supervision
Actively involved in resolving client applications issues
May support the installation, configuration, upgrade of business applications/systems in co-ordination with appropriate stakeholders
May develop scripts using appropriate tools to address gaps in the application/system, to simplify and enhance the application/system environment
Performs problem determination including data gathering and analysis
Generally reports to a Manager or Senior Manager

EXPERIENCE & EDUCATION

Undergraduate degree or Technical Certificate
3-5 years relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Provides operational support including environment management, maintenance, monitoring, and incident resolution to ensure system availability. Partners with stakeholders to manage releases, implement changes, and optimize the production environment.

Requirements

Requires an undergraduate degree or technical certificate. Candidates must have 3-5 years of relevant experience in application or system support.

Skills

Incident management
Production support
Environment management
System monitoring
Change management
Application support
Disaster recovery
Technical documentation
Problem identification
Infrastructure deployment
Stakeholder management
Performance monitoring
Data analysis
Scripting
Vendor management
Technical troubleshooting

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Production Support
Incident Management
Change Management
Disaster Recovery
Infrastructure
Middleware
Servers
Operating Systems
System Lifecycle
Performance Metrics
Technical Support
Application Integrity
Vendor Liaison
Service Level Agreements
RFI/RFP
Business Continuity
Scripting
Deployment
Monitoring
Technology Solutions
Banking
Financial Services
Operational Risk
Capacity Planning
System Maintenance
Hardware Support
Software Support
Project Management
Technical Expertise

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