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Added 1 min ago
WC
Service Desk Analyst (1 year term)
Western Canada Lottery Corporation (WCLC)
Winnipeg, MB
- Full-time
Post-secondary education in Information Technology or computer-related field
Added 1 min ago
MC
Financial Services Representative - Full Time - 5 Month Contract
Meridian Credit Union
Toronto, ON
- $50,000 to $53,000 CAD / year
- Full-time
…providing tools that reduce complexity, offering the right information, and motivating our Members to reach their overall financial…
Added 1 min ago
LO
ERP System and Data Integrity Officer
Library of Parliament / Bibliothèque du Parlement
Ottawa, ON
- Full-time
A bachelor’s degree in a field related to the role, or an acceptable combination of post-secondary education, training and relevant experience.
Added 16 mins ago
CM
Manager - Centre for Community Workforce Development (Terrace)
Coast Mountain College
Terrace, BC
- Full-time
Demonstrated knowledge of and experience in mitigating the barriers and challenges faced by at-risk and Indigenous students in accessing post-secondary education;
Added 16 mins ago
NF
Business System Analyst II, Claims Delivery
Northbridge Financial Corporation
Toronto, ON
- Full-time
…assessments, and preliminary cost/benefits analyses in order to align information technology solutions with business initiatives on projects of an increasingly complex nature and/or…
Added 16 mins ago
B
VP, Strategy and Performance Management, Capital Markets
BMO
Toronto, ON · FCP
- Full-time
Typically, 3-7 years of relevant experience (management consulting, financial services, strategy roles) and post-secondary degree in related field of study (e.g., MBA, CFA) or an equivalent…
Added 30 mins ago
A
Bilingual Estates Specialist
Aviso
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
Ensures all information and request channels are current and up to date (e.g. requests for OSM, Laserfiche, mailbox)
Added 45 mins ago
P
Spécialiste bilingue des applications cliniques - Surveillance des patients en milieu hospitalier (poste sur le terrain au Québec)
Philips
Montreal, QC
- Full-time
…service, en suivant les processus d'escalade et de retour d'information. Collaborer sur : les priorités commerciales, le lancement de nouveaux produits, les projets liés aux différentes…
Added 46 mins ago
CC
Donor Care Representative
Canadian Cancer Society
St. John's, NL
- $48,000 CAD / year
- Full-time
Completion of related post-secondary education, or equivalent combination of education and experience.
Added 46 mins ago
CC
Donor Care Representative
Canadian Cancer Society
Prince George, BC
- $48,000 CAD / year
- Full-time
Completion of related post-secondary education, or equivalent combination of education and experience.
Added 46 mins ago
CC
Donor Care Representative
Canadian Cancer Society
Toronto, ON
- $48,000 CAD / year
- Full-time
Completion of related post-secondary education, or equivalent combination of education and experience.
Added 46 mins ago
CC
Donor Care Representative
Canadian Cancer Society
Montreal, QC
- $48,000 CAD / year
- Full-time
Completion of related post-secondary education, or equivalent combination of education and experience.
Added 46 mins ago
CC
Donor Care Representative
Canadian Cancer Society
Ottawa, ON
- $48,000 CAD / year
- Full-time
Completion of related post-secondary education, or equivalent combination of education and experience.
Added 46 mins ago
CC
Donor Care Representative
Canadian Cancer Society
Quebec, QC
- $48,000 CAD / year
- Full-time
Completion of related post-secondary education, or equivalent combination of education and experience.
Added 46 mins ago
RU
Senior Field Representative, Technology Service
Ricoh USA, Inc.
London, ON
- Full-time
Post-Secondary Education in the area of technical specialization
Added 46 mins ago
CC
Donor Care Representative
Canadian Cancer Society
Kelowna, BC
- $48,000 CAD / year
- Full-time
Completion of related post-secondary education, or equivalent combination of education and experience.
Added 46 mins ago
B
Associate - Equity Derivatives TDS
BMO
Toronto, ON · FCP
- Full-time
Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Added 46 mins ago
Business Analyst
Government of Alberta
AB
If you are a passionate individual looking to make the next leap in your career path, we want to hear from you! The Information Technology and Operations Branch is looking for a Business…
Added 1 hour ago
T
IT Operations Analyst IV
TD
Toronto, ON
- Full-time
Post-secondary education in Information Technology, computer science, business operations, supply chain, or a related field, or an equivalent combination of education and experience.
Added 1 hour ago
JO
Quality Manager
JELD-WEN of Canada
Winnipeg, MB
- Full-time
Post-secondary education in quality, engineering technology, manufacturing, operations or a related field is preferred. An equivalent combination of education and practical manufacturing…
Added 1 hour ago
FG
Elevate Internship - Toronto (Various Roles – Non‑University Pathway Candidates)
Fitch Group, Inc.
Toronto, ON
- Full-time
The Fitch Elevate Program is a 9-month paid internship for young people who have completed an Ontario Secondary School Diploma (or an equivalent qualification) within the past 5 years and…
Added 1 hour ago
A
Bilingual Customer Service Experience Representative
Aviso
Toronto, ON
- $52,000 to $60,000 CAD / year
- Full-time
A post-secondary education is not required but if you have one in financial administration or services, that's a plus!
Added 1 hour ago
TH
Paralegal: Case Manager – 1 National Workers Compensation Services
TELUS Health
Pickering, ON
- Full-time
Completed post-secondary education in Human Resources, Industrial Relations, Business Administration, Law, or a related field, or equivalent practical experience
Added 1 hour ago
RS
Inventory Associate
Retail Services WIS Corporation
Burnaby, BC · VANCOUVER, British Columbia
- Part-time
WE Count - We are passionate about our people, technology, and process because when you succeed, we succeed.
Added 1 hour ago
Technical Library Manager
Calm Air Human Resources
Winnipeg, MB
Post-secondary education in Library and Information Technology considered as asset

IT Operations Analyst IV

Toronto, ON, Canada

$69,700 - $98,400 CAD · Full-time

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Job details

Pay: $69,700 - $98,400 CAD
Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$69,700 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The IT Operations Analyst IV role responsible for supporting day-to-day technology operations, asset management, reporting, process governance, and administrative activities within a fast-paced warehouse environment. Working as part of a team of approximately 14 employees, the successful candidate will combine advanced technical knowledge with strong analytical, organizational, and documentation skills to improve operational visibility, data accuracy, service delivery, and process consistency.

Key Responsibilities

Support daily IT operations and administrative activities in a high-volume warehouse environment, ensuring priorities, Service Now requests, and operational deliverables are completed accurately and on time.
Utilize Service Now to create reports/ process ticket management
Manage hardware asset lifecycle activities, including receiving, inventory control, asset tracking, deployment, transfers, audits, reconciliation, recovery, and disposal.
Develop, maintain, and enhance Power BI dashboards and reports that present operational performance, inventory status, service metrics, trends, exceptions, and key performance indicators.
Use SCCM to support device inventory, collections, software deployment, compliance monitoring, reporting, and troubleshooting.
Administer and monitor Absolute Agent capabilities to support endpoint visibility, device tracking, compliance, and asset recovery requirements.
Create, update, and govern process documentation, standard operating procedures, work instructions, knowledge articles, and operational reference materials.
Maintain organized and current content in Confluence, including team procedures, process maps, support documentation, and knowledge repositories.
Analyze operational data, identify gaps or recurring issues, and recommend practical improvements that increase efficiency, accuracy, and control.
Coordinate work across internal teams, warehouse personnel, vendors, and other stakeholders to resolve issues and meet service-level expectations.
Support periodic physical inventory counts, audits, quality reviews, and reconciliation activities, investigating discrepancies through to resolution.
Prepare status reports, meeting materials, action logs, trackers, and other administrative documentation for operational and leadership review.
Assist with projects, process changes, technology rollouts, and continuous improvement initiatives, including schedule, risk, issue, and action tracking.
Promote adherence to security, safety, data-handling, and asset-management policies and procedures.
Provide guidance and knowledge sharing to team members and act as a senior operational resource when complex issues arise.

Required Qualifications

Five or more years of progressive experience in Service Now, hardware asset management, endpoint support, technology logistics, or a related discipline.
Advanced hands-on experience with Service Now, Power BI, including data modelling, dashboard development, visualization, data validation, and report maintenance.
Strong experience with IT Asset Management (ITAM) practices and controls across the hardware lifecycle.
Service Now IT service management (ITSM)/ IT Infrastructure Library (ITIL) Certification
Proven experience using Microsoft SCCM for endpoint management, inventory, reporting, software distribution, or compliance activities.
Practical experience with Absolute Agent or a comparable endpoint visibility and recovery platform.
Strong proficiency with Confluence and the development of clear process documents, standard operating procedures, work instructions, and knowledge articles.
Excellent analytical and problem-solving skills, with close attention to data quality and operational detail.
Strong written and verbal communication skills, with the ability to communicate effectively with technical and non-technical stakeholders.
Demonstrated ability to prioritize multiple assignments, meet deadlines, and adapt quickly in a fast-paced environment.
Strong proficiency with Microsoft Office applications, particularly Excel, Outlook, Word, PowerPoint, and Teams.

Preferred Qualifications

Post-secondary education in Information Technology, computer science, business operations, supply chain, or a related field, or an equivalent combination of education and experience.
Project management experience or formal project management training is considered an asset.
Experience supporting IT operations in a warehouse, logistics, distribution, or other high-volume environment.
Experience partnering with vendors and cross-functional technology or business teams.
Technical Certificate A+
Experienced troubleshooting/ Imaging/ repairing/ warranty validation

Work Environment

This role operates in a fast-paced warehouse setting and requires regular collaboration with a team of approximately 14 employees. The position balances desk-based reporting, documentation, coordination, and administrative work with operational support on the warehouse floor. The successful candidate must be comfortable managing changing priorities, responding to time-sensitive requirements, and following applicable workplace safety and security procedures.

Core Competencies

Operational ownership and accountability
Data analysis and reporting
Asset lifecycle discipline
Process documentation and continuous improvement
Planning, organization, and administrative accuracy
Stakeholder collaboration and customer service
Adaptability and sound judgment under pressure
Clear communication and knowledge sharing

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The IT Operations Analyst IV supports daily technology operations, asset management, and process governance within a high-volume warehouse environment. They are responsible for maintaining operational data, developing Power BI dashboards, and ensuring service delivery through effective ticket management and stakeholder coordination.

Requirements

Candidates must have five or more years of progressive experience in IT operations, hardware asset management, and endpoint support. Proficiency in Service Now, Power BI, SCCM, and ITIL/ITSM practices is required, along with strong analytical and documentation skills.

Skills

Service Now
Power BI
IT Asset Management
SCCM
Absolute Agent
Confluence
Data modeling
Hardware lifecycle management
Process documentation
Inventory control
Endpoint support
Technical troubleshooting
Reporting
Stakeholder management
ITIL
Analytical skills

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Service Now
Power BI
SCCM
Absolute Agent
IT Asset Management
ITIL
ITSM
Hardware Lifecycle
Inventory Control
Data Modeling
Confluence
Endpoint Management
Warehouse Operations
Logistics
Reporting
Compliance
Troubleshooting
Imaging
Warranty Validation
A+
Technical Documentation
Process Governance
Stakeholder Management
Asset Tracking
Software Deployment
Data Analysis
KPIs
Operational Efficiency
Project Management

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