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TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
The Client Due Diligence (CDD) team conducts due diligence on TD Securities clients during onboarding, periodic reviews, and on an ongoing basis. The team ensures compliance with Global AML…
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TS
Transportation Customer Service Manager
TalentSphere Staffing Solutions
Mississauga, ON
- Full-time
The Customer Service Manager is responsible for leading and developing the Customer Service team while ensuring Our Client delivers exceptional service to our customers. This role oversees…
Added just now
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Operations Coordinator - Client Service Administration and Process Support
Fitch Ratings
Toronto, ON
- $45,000 to $55,000 CAD / year
- Full-time
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and…
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Business Development Manager
W3Global
Toronto, ON · Etobicoke, ON
- Full-time
Introduce Client during project planning and design.
Added just now
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Manager, Roads
Associated Engineering
Calgary, AB
- Full-time
Project management and controls with a proven track record of client delivery and satisfaction, and financial success.
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Data Strategy & Data Enabled Solutions - Senior Manager or Associate Director
EY
Toronto, ON
EY’s Canada Tax & Law Technology Group (CTTG) is seeking an experienced Associate Director / Senior Manager, Data Strategy & Data-Enabled Solutions to help define and scale our data…
Added 15 mins ago
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SMB / Mid-Market Account Manager
Feathery
Remote, Canada
- Full-time
- Remote
As Feathery's client base grows, we're looking for an Account Manager to own and grow a book of mid-market and enterprise clients. This role will focus on strengthening client…
Added 30 mins ago
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Manager, Advice Center Performance Strategy
TD
Toronto, ON
- Full-time
Work effectively as a team, supporting other members of the team in achieving business objectives and providing client services
Added 30 mins ago
SJ
Clinical Nurse Specialist, Nursing Practice SJHC
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Toronto, ON
- Temporary
…Center. As part of the Nursing Practice team, reporting to the Manager, Nursing Practice Team you will work with other members of the Interprofessional Practice Program to support wound…
Added 30 mins ago
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Manager, Advice Center Coaching Design & Leader Enablement
TD
Toronto, ON
- Full-time
Work effectively as a team, supporting other members of the team in achieving business objectives and providing client services
Added 30 mins ago
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Manager, Marketing - AGF Capital Partners
AGF Investments
Toronto, ON
- Full-time
Headquartered in Toronto, Canada, AGF has investment operations and client servicing teams on the ground in North America and Europe. AGF serves more than 820,000 investors. AGF trades on…
Added 30 mins ago
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Designated Beauty Advisor - Estee Lauder
Holt Renfrew
Toronto, ON
- Full-time
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
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Specialist, Designated Beauty Advisor (DBA) - Clinique
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Toronto, ON
- Full-time
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Added 30 mins ago
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Senior Manager, Solutions Services
Vena Solutions
Remote, Canada
- $150,110 to $203,090 CAD / year
- Full-time
- Remote
As Senior Manager, Solutions Services at Vena, you will be responsible for providing strategic direction in the development and growth of the service sales and scoping function within the…
Added 30 mins ago
Insurance Advisor(Walnut Gate, Langley)
Talent Acquisition Team at Westland Insurance. Text reply only.
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Added 30 mins ago
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Bilingual (Englis/French) Contact Center Rep II
TD
Markham, ON
- Full-time
Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and…
Added 30 mins ago
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Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
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Toronto, ON
- Full-time
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Added 30 mins ago
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AI and Data - Senior Manager - Solution Architect/Tech Lead
EY
Calgary, AB
- Full-time
We are seeking a Senior Manager, Data Analytics, Solution Architect. Our IT Advisory Analytics practice works collaboratively with our clients to enhance their ability to use and interpret…
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Engineering Project Manager III
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AI and Data - Senior Manager - Solution Architect/Tech Lead
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Added 30 mins ago
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…overseeing underwriting strategy, portfolio management, broker and client relationships, product development, and talent…

Manager, Advice Center Performance Strategy

Toronto, ON, Canada

$94,000 - $132,700 CAD · Full-time

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Job details

Pay: $94,000 - $132,700 CAD
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours

35

Line Of Business

Business Management, Strategy & Support

Pay Details

$94,000 - $132,700 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

KEY ACCOUNTABILITIES

CUSTOMER

Contribute to the strategic direction of the business management function and play a key role in the development and implementation of strategies in support of the overall business strategy
Plan, lead / manage and/or oversee a diverse set of work activities requiring alignment across multiple areas
Lead / manage the integrated implementation of policies / processes / procedures / changes in across multiple functional areas
Provide direction and/or input to complex, wide ranging enterprise or cross-function / business projects/initiatives as a subject matter expert and where necessary participates in identifying, designing and testing solutions and supporting the implementation
Facilitate key discussions and provides thought leadership to executive audience (output is roadmap and/or strategic plan/ deliverables/frameworks/ short to long term goals etc.)
Lead partner to management / leadership and respective teams for area of specialization with industry, external and internal, enterprise and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending action to senior management
Work effectively with multiple teams across a broad spectrum of initiatives and functional domains, influencing and aligning others as needed

SHAREHOLDER

Adhere to enterprise frameworks and methodologies that relate to business management activities for own area
Actively manage relationships with corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank
Assess / identify key issues and escalate to appropriate levels and relevant stakeholders where required
Maintain a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetite
Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals, and physical control of assets).
Participate in cross-functional / enterprise initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
Lead relevant governance meetings or committees and related deliverables / outcomes
Lead / facilitate and/or implement action/remediation plans to address performance/risk/governance issues

EMPLOYEE / TEAM

Provides thought leadership and/or industry knowledge for own area of expertise
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency
Work effectively as a team, supporting other members of the team in achieving business objectives and providing client services
Participate in knowledge transfer within the team and business units

BREADTH & DEPTH

Work autonomously and accountable for acting as a lead within a specialized business management function and may provide work direction to others
Provide seasoned specialized knowledge, advice and/or guidance to various stakeholders and team members
Scope of role may have enterprise impact
Focus on short to medium - term issues (e.g. 6-12 months)
Undertake and complete a variety of complex projects and initiatives requiring specialist knowledge and/or the integration of cross functional processes within own area of expertise
Oversee and/or independently perform tasks from end to end
Generally reports to a Senior Manager or executive role

Who We Are

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only)

Ce poste n’exige pas la maîtrise d’une langue autre que le français.

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More about this job

Responsibilities

Lead the development and implementation of business strategies, plans, and cross-functional initiatives, providing subject-matter expertise and strategic guidance to leaders. Oversee governance, risk, compliance, and performance matters, while identifying opportunities to improve productivity and operational effectiveness.

Requirements

The role calls for seasoned specialized knowledge in business management and the ability to lead complex projects and integrate processes across functional areas. It also requires strong stakeholder influence, strategic communication, and the ability to manage risk, governance, and regulatory alignment.

Skills

Business Strategy
Business Management
Strategic Planning
Project Management
Cross-Functional Leadership
Stakeholder Management
Executive Communication
Change Management
Risk Management
Regulatory Compliance
Governance
Performance Management
Process Improvement
Operational Efficiency
Problem Solving
Teamwork

Benefits

Health and Well-Being Benefits
Savings and Retirement Programs
Paid Time Off
Banking Benefits and Discounts
Career Development
Reward and Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Business Management
Business Strategy
Strategic Planning
Advice Center
Performance Strategy
Cross-Functional Projects
Enterprise Initiatives
Change Management
Policy Implementation
Process Management
Stakeholder Management
Executive Communication
Subject-Matter Expertise
Risk Management
Regulatory Requirements
Governance
Compliance
Remediation Plans
Performance Issues
Operational Efficiency
Productivity Improvement
Financial Controls
Segregation of Duties
Transaction Approvals
Insurance
Banking

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