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Added 2 mins ago
TP
Senior Project Manager, Level II
Toronto Pearson International Airport
Toronto, ON
- Full-time
…may, at the higher end, exceed $50 million. The Senior Project Manager II will drive successful outcomes, influence forward-thinking management decisions and supports the overall success of…
Added 2 mins ago
S
Strategic Accounts Manager
SaskTel
SK · Saskatchewan, Canada
- Full-time
…unique role at SaskTel, you’ll serve as a Strategic Accounts Manager for Mid-Market and Corporate businesses. You’ll help them leverage SaskTel’s innovative solutions across Saskatchewan…
Added 2 mins ago
B
Facility Manager III
BGIS
Montreal, QC
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 2 mins ago
S
Client Technology Manager - Enterprise AI Solutions
SaskTel
Regina, SK
- Full-time
…the high performance work environment critical to SaskTel's success. SaskTel’s Technical Career Path Program offers an opportunity to progress to higher salary bands. Title of Engineer /…
Added 2 mins ago
PC
Accounting and Transaction Advisory Senior Associate (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
…transactions and other transformational events. You’ll tackle client’s needs with a solution-oriented approach that creatively addresses complex financial reporting problems for high…
Added 2 mins ago
B
Facility Manager III
BGIS
Kitchener, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 2 mins ago
LB
Senior Underwriter (Real Estate)
Laurentian Bank
Toronto, ON
- Full-time
The Senior Underwriter will assist the Senior Manager in the risk management of the financing portfolio. Within the Commercial Banking Group, the candidate will be required to assimilate…
Added 2 mins ago
OW
Oliver Wyman -Commercial Effectiveness and Private Capital Senior Consultant / Associate
Oliver Wyman
Toronto, ON
- Full-time
…transformation. Our mission is to help clients achieve lasting success by solving their most complex problems and seizing their biggest…
Added 2 mins ago
A
Regional Operations Manager
Archipelago
Victoria, BC
- Temporary
…locations? Archipelago is seeking an organized, practical operations manager to support the reliable delivery of our fisheries monitoring…
Added 2 mins ago
PC
Private Tax Manager
PwC Canada
Ottawa, ON
- Full-time
As a Private Tax Manager, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency.…
Added 2 mins ago
National Account Manager (Ontario)
Kandor
Mississauga, ON
Lead through influence across the organisation, so Operations, Client Success and recruiting teams see national accounts as a shared win rather than an extra demand
Added 17 mins ago
AC
Manger, Project Development - Mining and Metals
Allnorth Consultants Limited
SK · Saskatchewan, Canada
- Full-time
We are seeking a Project Development Manager to join our Mining & Metals team. As a key member of the operations team, you will help strengthen Allnorth’s brand, build lasting client…
Added 17 mins ago
R
Branch Manager, College & Bathurst Branch
RBC
Toronto, ON
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 17 mins ago
T
Bilingual (Englis/French) Contact Center Rep II
TD
Markham, ON
- Full-time
Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and…
Added 17 mins ago
HR
Beauty Advisor - Guerlain
Holt Renfrew
Toronto, ON
- Full-time
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Added 17 mins ago
HR
Specialist, Designated Beauty Advisor (DBA) - Clinique
Holt Renfrew
Toronto, ON
- Full-time
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Added 17 mins ago
T
Personal Banking Associate Trainee
TD
Winnipeg, MB
- Full-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 17 mins ago
T
Manager, Advice Center Performance Strategy
TD
Toronto, ON
- Full-time
Work effectively as a team, supporting other members of the team in achieving business objectives and providing client services
Added 17 mins ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 17 mins ago
T
Manager, Advice Center Coaching Design & Leader Enablement
TD
Toronto, ON
- Full-time
Work effectively as a team, supporting other members of the team in achieving business objectives and providing client services
Added 17 mins ago
HR
Specialist, Designated Beauty Advisor (DBA) - Chantecaille
Holt Renfrew
Toronto, ON
- Full-time
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Added 17 mins ago
HR
Designated Beauty Advisor - Estee Lauder
Holt Renfrew
Toronto, ON
- Full-time
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Added 31 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
The Client Due Diligence (CDD) team conducts due diligence on TD Securities clients during onboarding, periodic reviews, and on an ongoing basis. The team ensures compliance with Global AML…
Added 31 mins ago
TS
Transportation Customer Service Manager
TalentSphere Staffing Solutions
Mississauga, ON
- Full-time
The Customer Service Manager is responsible for leading and developing the Customer Service team while ensuring Our Client delivers exceptional service to our customers. This role oversees…
Added 31 mins ago
FR
Operations Coordinator - Client Service Administration and Process Support
Fitch Ratings
Toronto, ON
- $45,000 to $55,000 CAD / year
- Full-time
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and…

Manager, Advice Center Performance Strategy

Toronto, ON, Canada

$94,000 - $132,700 CAD · Full-time

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Job details

Pay: $94,000 - $132,700 CAD
Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

Line of Business:

Business Management, Strategy & Support

Pay Details:

$94,000 - $132,700 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

Contribute to the strategic direction of the business management function and play a key role in the development and implementation of strategies in support of the overall business strategy
Plan, lead / manage and/or oversee a diverse set of work activities requiring alignment across multiple areas
Lead / manage the integrated implementation of policies / processes / procedures / changes in across multiple functional areas
Provide direction and/or input to complex, wide ranging enterprise or cross-function / business projects/initiatives as a subject matter expert and where necessary participates in identifying, designing and testing solutions and supporting the implementation
Facilitate key discussions and provides thought leadership to executive audience (output is roadmap and/or strategic plan/ deliverables/frameworks/ short to long term goals etc.)
Lead partner to management / leadership and respective teams for area of specialization with industry, external and internal, enterprise and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending action to senior management
Work effectively with multiple teams across a broad spectrum of initiatives and functional domains, influencing and aligning others as needed

SHAREHOLDER

Adhere to enterprise frameworks and methodologies that relate to business management activities for own area
Actively manage relationships with corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank
Assess / identify key issues and escalate to appropriate levels and relevant stakeholders where required
Maintain a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetite
Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals, and physical control of assets).
Participate in cross-functional / enterprise initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
Lead relevant governance meetings or committees and related deliverables / outcomes
Lead / facilitate and/or implement action/remediation plans to address performance/risk/governance issues

EMPLOYEE / TEAM

Provides thought leadership and/or industry knowledge for own area of expertise
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency
Work effectively as a team, supporting other members of the team in achieving business objectives and providing client services
Participate in knowledge transfer within the team and business units

BREADTH & DEPTH

Work autonomously and accountable for acting as a lead within a specialized business management function and may provide work direction to others
Provide seasoned specialized knowledge, advice and/or guidance to various stakeholders and team members
Scope of role may have enterprise impact
Focus on short to medium - term issues (e.g. 6-12 months)
Undertake and complete a variety of complex projects and initiatives requiring specialist knowledge and/or the integration of cross functional processes within own area of expertise
Oversee and/or independently perform tasks from end to end
Generally reports to a Senior Manager or executive role

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Ce poste n’exige pas la maîtrise d’une langue autre que le français.

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More about this job

Responsibilities

The manager will contribute to the strategic direction of the business management function and lead the implementation of policies and processes across multiple functional areas. They are responsible for managing relationships with control functions, ensuring regulatory compliance, and providing thought leadership to executive audiences.

Requirements

The role requires seasoned specialized knowledge in business management and the ability to work autonomously on complex, cross-functional projects. Candidates must demonstrate strong leadership skills, the ability to influence stakeholders, and a deep understanding of industry trends and risk management frameworks.

Skills

Strategic planning
Business management
Performance strategy
Risk management
Governance
Stakeholder management
Project management
Financial controls
Regulatory compliance
Thought leadership
Operational efficiency
Data analysis
Process improvement
Change management
Business strategy

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Business Management
Strategy
Performance Strategy
Risk Management
Governance
Financial Controls
Regulatory Requirements
Stakeholder Management
Operational Efficiency
Project Management
Change Management
Strategic Planning
Banking
Insurance
Leadership
Compliance
Process Improvement
Business Strategy
Cross-functional Collaboration
Subject Matter Expert

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