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Manager, Creative Services

Toronto, ON, Canada

Pay: $96,900 - $136,800 CAD
Job type: Full-time
Apply by: Oct 2, 2026
Experience: Minimum 7-10 years' experience in advertising
Posting language: English
Posted: Sep 28, 2026

Apply About employer

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Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Marketing

Pay Details:

$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Creative Practice objective is to drive world class creative quality and brand consistency leading to top-of-mind brand awareness and consideration. The team consists of subject matter experts with commercial acumen who provide strategic advice, expert creative guidance, proficient project management and flawless execution. They ensure a holistic view of the overall communications strategy, creative development and production of TV/Video and development of all secondary creative requirements for all tiered campaigns.

They lead the Agency relationships and build connections with our Line of Business marketers to understand business objectives and deliver strategies and campaigns that achieve those objectives.

The Manager, Creative Practice (Level 10) will support Tier 1 campaign creative development and production, as well as lead Tier 2 and 3 creative development and production with external agencies.

Job Description/Accountabilities:

Consult on integrated campaigns, including the development of communication strategy, evaluation, and stewardship of creative development, with consideration to the Brand Customer Value Proposition.
Support the Senior Manager, Creative Practice, on all TV shoots and production requirements.
Lead and/or support creative brief development for tier 2 and 3 campaign work.
Lead and/or support communication strategy across all tier 2 and 3 campaigns.
Knowledgeable on industry/market trends and experts in the craft of creative execution.
Present and influence at executive levels.
Versed in tracking/measurement requirements, followed by input to post implementation reports.
Collaborate with Customer Insights team to ensure key messages are relevant, clear and drive desired results.
Collaborate with Agencies and Customer Insights team on research results, providing recommendations to present.
Lead agency relationships to foster collaboration, inspire great work, drive efficiency, and practice financial discipline.
Build and maintain close working relationships with key partners to understand and influence business strategies.
Manage line of business Scope of Work and retainer utilization.
Apply learnings and insight to campaigns on an ongoing basis to gain efficiency.

Qualifications/Skills/Experience:

Minimum 7-10 years' experience in advertising
Demonstrate marketing and business expertise and judgement.
Ability to recognize, manage and build talent.
Agility in a time of change, resilient and versatile with an enterprise mindset.
Subject matter expertise in advertising (online/offline – TV), social media, digital/print content, experiential and in-branch.
Knowledge and experience with all digital platforms including, mobile, video, social and display.
Understanding of best practices in development and delivery of various forms of content (video, mobile, engagement etc.), industry trends, social media channels and innovations, and the digital advertising landscape (e.g., desktop vs mobile)
Strong analytical skills, able to evaluate research results and leverage facts to support POVs and recommendations.
Must be an imaginative, enthusiastic marketer with a commitment to delivering measurable results and a proven ability to manage projects to successful completion.
Project management acumen; proactive with effective time management skills; ability to work independently, manage multiple projects and keep key stakeholders informed.
Team oriented – with a desire to contribute positively to the TD culture.
Thinks strategically, has a positive attitude, and inspires others to the same.
Proactively resolves problems and manages conflict/negotiates positively.
Superior communication skills with demonstrated ability to influence across multiple stakeholders.
Bilingual in French/English an asset.

Specific Education Requirements:

University or Post-Secondary education required.
Business or Marketing Communications an asset.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

Apply About employer

More about this job

Responsibilities

Lead and support creative development and production for Tier 1, 2, and 3 campaigns, including communication strategy, creative briefs, TV production, and campaign measurement. Manage agency and business relationships, oversee scope of work and retainer utilization, and use research and campaign insights to improve creative quality, efficiency, and results.

Requirements

Requires 7–10 years of advertising experience, strong marketing and business judgment, and expertise across traditional and digital advertising, including TV, social media, mobile, video, display, print, and experiential channels. Requires post-secondary education; business or marketing communications education is an asset, along with strong analytical, project management, communication, and stakeholder-influence skills.

Skills

Creative Campaign Development
Advertising
Marketing Strategy
Brand Management
Creative Production
Project Management
Digital Advertising
Social Media
Content Development
Market Research Analysis
Campaign Measurement
Stakeholder Management
Executive Communication
Negotiation and Conflict Resolution
Talent Development

Benefits

Health and Well-Being Benefits
Savings and Retirement Programs
Paid Time Off
Banking Benefits and Discounts
Career Development
Reward and Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Creative Practice
Integrated Campaigns
Communication Strategy
Creative Briefs
Brand Customer Value Proposition
TV Production
Video
Advertising
Digital Advertising
Mobile Advertising
Social Media
Display Advertising
Print Content
Experiential Marketing
In-Branch Marketing
Customer Insights
Market Research
Campaign Measurement
Post-Implementation Reporting
Agency Relationships
Scope of Work
Retainer Utilization
Brand Consistency
Creative Execution
Project Management
Marketing Communications

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