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Added 12 mins ago
Membership Associate (Part-Time)
YMCA of Hamilton|Burlington|Brantford
ON · Waterdown, ON
Part-time
Play a key role at the information hub of the branch and provide excellence in customer service at a member point of access.
Added 56 mins ago
Assistant/Branch Assistant
Richardson Wealth
Toronto, ON
Full-time
The role entails receptionist duties in a professional office setting, assist with branch administrative functions and to assist advisory team with documentation and team administration.
Added 1 hour ago
Technical Support Analyst
Bayshore
Markham, ON
-Responsible for the ongoing operation, administration, and support of computer systems, desktop software, and enterprise applications across your assigned portfolio
Added 1 hour ago
Lease Administrator
Black Diamond Group
Calgary, AB
Full-time
The Lease Administrator is responsible for the accurate maintenance, administration, and financial coordination of lease records supporting our modular space operations across Canada, the…
Added 1 hour ago
Payroll Administrator
Robert Half
Kitchener, ON
$75,000 to $85,000 CAD / year
Full-time
The Payroll Administrator will be responsible for the day-to-day administration of payroll, employee data maintenance, payroll reporting, government filings, payroll calculations, and…
Added 3 hours ago
Personal Banking Associate
TD
AB
Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 3 hours ago
Project Engineer - Integrated Projects
City of Vancouver
Vancouver, BC
This position sits within the Integrated Projects Branch, which is responsible for the efficient project management and delivery of City Engineering assets for complex projects requiring a…
Added 3 hours ago
Rental Operation Supervisor
Finning
Prince George, BC · Artemis B.W Mine
Full-time
Lead, coach, and develop a team of rental administration professionals on site
Added 3 hours ago
(sr) Branch Service Manager/Gestionnaire de succursale, Service (Maritimes)
Konica Minolta Business Solutions Canada
Dartmouth, NS
Full-time
As a Branch Service Manager, you will play a key role in:
Added 4 hours ago
Superviseur d'entrepôt
Cerco Cable Canada
Dorval, QC
Full-time
· Diplôme en gestion de la chaîne d’approvisionnement, gestion des opérations, administration des affaires, génie industriel ou dans un domaine connexe
Added 5 hours ago
Programmer Analyst (IT Application)
Saskatchewan Liquor & Gaming Authority (SLGA)
Regina, SK
$31.57 to $40.16 CAD / hour
Full-time
…Analyst (IT Application) within the Information Technology…
Added 5 hours ago
Senior Glazing Project Manager
Flynn Group of Companies
Winnipeg, MB
Full-time
Flynn Group of Companies is seeking a Senior Glazing Project Manager to join our Winnipeg branch. This role is designed for an experienced glazing professional who has successfully managed…
Added 6 hours ago
People Services Advisor
Long View Systems
Toronto, ON · Calgary, AB
We are looking for an upbeat and personable People Services Advisor for our Integrated Global Services branch located in Calgary or Toronto who is passionate about building relationships…
Added 6 hours ago
Programmer Analyst (IT Application)
Saskatchewan Liquor and Gaming Authority
Regina, SK
Full-time
…Analyst (IT Application) within the Information Technology…
Added 6 hours ago
Contract Administrator - Scarborough , ON
TK Elevator
Toronto, ON · Scarborough, ON
Full-time
Ensure Canadian branch compliance by collaborating with local coordinators in a timely manner
Added 6 hours ago
Dealer Services Representative - Temporary Full-Time (12 months)
Co-operators
Mississauga, ON
Full-time
You have completed post-secondary education in Business Administration, Finance, Commerce, Advanced Investment or a related discipline.
Added 7 hours ago
Assistant/Branch Assistant
Richardson Wealth Ltd
Toronto, ON
The role entails receptionist duties in a professional office setting, assist with branch administrative functions and to assist advisory team with documentation and team administration.
Added 8 hours ago
Executive Director Cannabis Expungement Board
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
…resentenced to a lesser offense. It then notifies the judicial branch of eligible individuals. The Board has five members: the Chief Justice of the Supreme Court or designee, the Attorney…
Added 8 hours ago
Supervisor, Health and Wellness GH
YMCA of Southwestern Ontario
Goderich, ON
Supports and assists in the delivery of branch initiatives including the YMCA Strong Kids Campaign
Added 8 hours ago
Inside Service Sales Specialist
Levitt-Safety
Oakville, ON · Montreal, QC · Edmonton, AB
…come from sales, customer service, account management, service administration or a technical/service…
Added 10 hours ago
Core Operations, Associate 2
State Street
Toronto, ON
Full-time
…timely and accurate settlement/payment of funds on assigned branch accounts in accordance with corporate risk policy and standard operating…
Added 14 hours ago
Landscape Architect I - Green Infrastructure Planning and Design
City of Vancouver
Vancouver, BC
Assists the supervisor and manager in the administration of the branch.
Added 17 hours ago
POLICY DEVELOPMENT OFFICER P&R
City of Toronto
Toronto, ON
The Policy and Strategic Planning (PSP) Branch serves as Parks and Recreation's centre of excellence for policy development, strategic planning, community engagement, research and…
Added 19 hours ago
Personal Banking Associate Trainee (Full time)- Montreal, Henri-Bourassa
TD
Montreal, QC
Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 20 hours ago
Personal Banking Advisor - Calgary Brentwood Village
ATB
Calgary, AB
Full-time
This role is based out of the Calgary Brentwood Village branch, but on occasion may be required to travel to neighbouring branches.

Manager, Customer Experience

Brampton, ON, Canada

Pay: $59,500 - $84,000 CAD
Job type: Part-time
Apply by: Oct 13, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Sep 29, 2026

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Original job description

Work Location:

Brampton, Ontario, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience is responsible for leading and mentoring a frontline team to deliver exceptional customer service and achieve operational excellence. They oversee daily branch administrative duties, manage employee scheduling, and ensure compliance with all bank policies and regulatory guidelines.

Requirements

Candidates must possess an undergraduate degree and/or over 3 years of relevant work experience in banking or operational management. Strong leadership, communication, and organizational skills are required to effectively manage teams and resolve customer issues in a fast-paced environment.

Skills

Customer experience
Team leadership
Process management
Operational excellence
Performance management
Banking solutions
Conflict resolution
Coaching
Communication
Organizational skills
Time management
MS Office
Strategic planning
Regulatory compliance
Relationship management

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Management
Operations
Compliance
Performance Management
Mentoring
Financial Services
Branch Administration
MS Office
Process Management
Leadership
Conflict Resolution
Strategic Coaching
Regulatory Guidelines
Relationship Building
Operational Excellence
Workflow Monitoring
Time Management
Planning

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