Find work in Canada.

326,697 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 44 mins ago
Branch Operations Manager
Royal Bank of Canada
Newmarket, ON
Full-time
The RBC Dominion Securities Management team located in Newmarket is looking for a Branch Operations Manager to join their team! The Branch Operations Manager fulfils a leadership role in…
Added 44 mins ago
Senior Manager, Corporate Card Vendor Programs
Royal Bank of Canada
Toronto, ON
Full-time
…potential, making a difference to our communities, and achieving success that is…
Added 44 mins ago
Portfolio Management Assistant
Royal Bank of Canada
Langley (District), BC · LANGLEY, British Columbia
Full-time
…responsible for assisting the Investment Counsellor/Portfolio Manager to track/write new and updated Investment Policy Statements (IPS) for clients and record/arrange/prepare for client…
Added 44 mins ago
Project Manager (Corporate Occupier)
Turner & Townsend
Toronto, ON
Full-time
…programmes as we turn challenge into opportunity and complexity into…
Added 58 mins ago
Estimator - Industrial Cleaning
Vertex Resource Group Ltd.
Sherwood Park, AB
Full-time
…schedule, and budget. The Estimator will report to the Operations Manager and will work with the project execution team to ensure project deliverables are…
Added 1 hour ago
Account Executive, Business Sales - Kingston
OSL Retail Services
Kingston, ON
Full-time
Currently, we are actively seeking Account Executives, for our Small & Medium Business Sales & Marketing Team for our client, Bell Canada. Fueled by cutting-edge fiber optic and wireless…
Added 1 hour ago
Account Consultant (Sales & Marketing) - Hamilton
OSL Retail Services
Hamilton, ON
Full-time
Currently, we are actively seeking Account Consultants for Multi-Dwelling Units for our client, Bell Canada. Fueled by cutting-edge fiber optic and wireless networks, our client, Bell…
Added 1 hour ago
Electrical Project Manager / Electrical Superintendent (309A)
HireLoft Recruitment
Ottawa, ON · Greater Ottawa Metropolitan Area
$130,000 to $150,000 CAD / year
Full-time
…lead site teams and crews, and play a key role in the overall success, safety and profitability of the project. Our client is open to candidates at either the Project Manager or…
Added 1 hour ago
C203 Program Assistant - Casual
Phoenix Drug & Alcohol Recovery and Education Society
Surrey, BC
Full-time
Participates in and oversees various client-focused social and recreational activities
Added 1 hour ago
Data Analytics & Insights Intern / Co-op (Winter 2027)
TD
Toronto, ON · Montreal, QC
Full-time
Added 1 hour ago
Security & Life Safety Manager
CBRE
Toronto, ON
Full-time
The Security & Life Safety Manager is responsible for the strategic leadership, operational oversight, and continuous enhancement of all security, emergency preparedness, and life safety…
Added 1 hour ago
Associate, Investment Banking, Real Estate
TD Securities
Toronto, ON
Full-time
…Associate based in Toronto. We believe that diversity is key to our success in competitive global marketplaces and we embrace people with a wide range of unique experiences and…
Added 1 hour ago
Senior Engineer Digital Power Systems Vancouver
BBA Consultants
Vancouver, BC
Full-time
…Canada. Your ability to apply your technical expertise, foster client relationships and drive project success will be key to achieving our strategic…
Added 2 hours ago
Associate, Investment Banking, Real Estate
TD
Toronto, ON
Full-time
…Associate based in Toronto. We believe that diversity is key to our success in competitive global marketplaces and we embrace people with a wide range of unique experiences and…
Added 2 hours ago
Personal Banking Associate Trainee (Full time)- Montreal, Henri-Bourassa
TD
Montreal, QC
Full-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 2 hours ago
Quality Assurance & Compliance Specialist / Spécialiste de l’assurance qualité et de la conformité
BioScript Solutions
Mississauga, ON
Full-time
…made up of brilliant minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating…
Added 2 hours ago
Project Analyst
TDOT IT Solutions
Bolton, ON
Full-time
Join a growing national IT field services company where your work directly supports client success. You'll gain firsthand exposure to project delivery across a range of industries, with…
Added 2 hours ago
Account Manager
clicknpark
Calgary, AB
Full-time
…continues to grow, we are looking for an experienced Account Manager in Calgary to manage and strengthen key client relationships, improve account performance, help streamline service…
Added 3 hours ago
Relationship Manager In Training - Regional Markets (Grande Prairie)
ATB
Grande Prairie, AB
Full-time
…solutions that protect ATB while passionately advocating for the client's long-term…
Added 3 hours ago
Credit Realization Manager
ATB
Calgary, AB
Full-time
In this dynamic role, you are much more than a risk manager - you are a trusted strategist. By blending empathy with professional scrutiny, you will guide clients through challenging times…
Added 3 hours ago
Relationship Manager, Regional Markets - Grande Prairie
ATB
Grande Prairie, AB
Full-time
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
Added 3 hours ago
Enrolment Services Advisor
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
…deliver, and evaluate enrolment services in order to support the success, personal development and financial wellness of current students as well as prospective undergraduate students. ESAs…
Added 3 hours ago
Enrolment Services Advisor
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
…deliver, and evaluate enrolment services in order to support the success, personal development and financial wellness of current students as well as prospective undergraduate students. ESAs…
Added 3 hours ago
Salesforce Business Analyst II
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
The Business Analyst II leads the assessment of client needs in an effort to align business initiatives with information technology solutions, primarily for the ongoing support for UBC s…
Added 3 hours ago
Manager, Internal Audit, Regulatory Compliance and Risk Management (Bilingual FR/EN)
Pwc Canada
Montreal, QC
Full-time
…committed to offering a collaborative approach, distinctive client experience, and added value…

Manager, Customer Experience

Brampton, ON, Canada

Pay: $59,500 - $84,000 CAD
Job type: Part-time
Apply by: Oct 13, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Work Location:

Brampton, Ontario, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

Apply About employer

More about this job

Responsibilities

The Manager, Customer Experience is responsible for leading and mentoring a frontline team to deliver exceptional customer service and achieve operational excellence. They oversee daily branch administrative duties, manage employee scheduling, and ensure compliance with all bank policies and regulatory guidelines.

Requirements

Candidates must possess an undergraduate degree and/or over 3 years of relevant work experience in banking or operational management. Strong leadership, communication, and organizational skills are required to effectively manage teams and resolve customer issues in a fast-paced environment.

Skills

Customer experience
Team leadership
Process management
Operational excellence
Performance management
Banking solutions
Conflict resolution
Coaching
Communication
Organizational skills
Time management
MS Office
Strategic planning
Regulatory compliance
Relationship management

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Management
Operations
Compliance
Performance Management
Mentoring
Financial Services
Branch Administration
MS Office
Process Management
Leadership
Conflict Resolution
Strategic Coaching
Regulatory Guidelines
Relationship Building
Operational Excellence
Workflow Monitoring
Time Management
Planning

Report this job