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Added 14 mins ago
LensCrafters - Store Manager 3 - #946 Coquitlam, BC
LensCrafters
Coquitlam, BC
Full-time
The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and…
Added 14 mins ago
Product Manager, Business Transformation
FirstService Residential Canada
Mississauga, ON
Full-time
…salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional…
Added 14 mins ago
Graduate Administrator
Carleton University
Ottawa, ON
Other
Completion of secondary school including secretarial training plus an additional two years of study, preferably at a post-seco
Added 14 mins ago
Product Manager, Business Transformation
FirstService Residential Canada
Toronto, ON
Full-time
…salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional…
Added 14 mins ago
Canadian Tax Manager
Alimentation Couche-Tard
Laval, QC
Full-time
Reporting to the Canadian Tax Director within the Corporate Finance team, the Canadian Tax Manager will provide advice on income tax matters, primarily from a Canadian perspective.
Added 14 mins ago
Inventory Coordinator
Crown Technical Systems
ON · Ontario, Canada
Full-time
…for individuals seeking to power the world. Through hands-on training, mentorship, and a culture of internal promotion, we empower you to reach your full potential and contribute to…
Added 14 mins ago
Outside Sales Representative
Core-Mark International
Lac la Biche, AB
Full-time
We offer a competitive salary during training. Post training, reps will earn commissions + subsidy until they scale their territory to 100% commission. Total target compensation of $75,000+!
Added 14 mins ago
Outside Sales Representative
Core-Mark International
Cold Lake, AB
Full-time
We offer a competitive salary during training. Post training, reps will earn commissions + subsidy until they scale their territory to 100% commission. Total target compensation of $75,000+!
Added 14 mins ago
Lead Repair Engineer/Specialist - Saskatoon, SK
Vecima Networks Inc.
Saskatoon, SK
Full-time
Identify tooling, test equipment, training, and process requirements needed to support new products.
Added 14 mins ago
Industrial Relations (IR) Specialist And Policy Development
GWM CAPE TOWN
Permanent North American Gaeltacht, ON
Full-time
Facilitate training and briefing sessions for management and employees on new and existing HR policies.
Added 14 mins ago
Business Analyst
Benchmark Recruitment
Vancouver, BC · Greater Vancouver Metropolitan Area
Contract
…Individuals and Families Information System (HIFIS). Reporting to the Manager, Operations Support, the successful candidate will work closely with internal business units, service…
Added 14 mins ago
Outside Sales Representative
Core-Mark International
Bonnyville, AB
Full-time
We offer a competitive salary during training. Post training, reps will earn commissions + subsidy until they scale their territory to 100% commission. Total target compensation of $75,000+!
Added 14 mins ago
Manager, Offices of the President & Secretariat
Capilano University
North Vancouver, BC
Full-time
…relationship to the General Counsel & University Secretary, the Manager, Offices of the President and Secretariat provides strategic leadership and operational oversight for the Office of…
Added 14 mins ago
Territory Manager, Referral Business Development – Victoria & Nanaimo, BC
Snore MD
Victoria, BC
$50,000 to $70,000 CAD / year
Full-time
We're looking for a Territory Manager who knows how to earn a physician's trust and turn that trust into referrals. This is relationship-driven business development, building genuine…
Added 14 mins ago
Seasonal Forest Nursery Worker
PRT Growing Services Ltd.
Armstrong, BC
Contract
…No specific work experience is needed – we'll provide full…
Added 14 mins ago
Seasonal Forest Nursery Worker
PRT Growing Services Ltd.
Vernon, BC
Contract
…No specific work experience is needed – we'll provide full…
Added 14 mins ago
Senior Parts Advisor - Mercedes-Benz Toronto Queensway - 26306
Zanchin Automotive Group
Toronto, ON
Full-time
Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
Added 14 mins ago
Project Accountant
EllisDon
Halifax, NS
Full-time
Assist the Project Manager in preparing monthly reports for owner/consultant and internal reporting.
Added 14 mins ago
Technician, Supplier Revenue
Couche-Tard
Laval, QC
Full-time
Under the supervision of the Senior Manager, Supplier Revenues, and as part of the Accounting team, the Supplier Revenue Technician provides valuable support to the Merchandising team by…
Added 14 mins ago
Project Accountant
EllisDon
Halifax, NS
Full-time
Assist the Project Manager in preparing monthly reports for owner/consultant and internal reporting.
Added 14 mins ago
Surgical Sales Specialist - Southwestern Ontario (18 Month FTC)
Hologic, Inc.
Toronto, ON
Full-time
…the assigned territory in collaboration with your Territory Manager. Your goal will be to exceed sales targets, foster long-term relationships with clients, educate Healthcare professionals…
Added 14 mins ago
LensCrafters - Store Manager 2 - #2940 Abbotsford, BC
LensCrafters
Abbotsford, BC
Full-time
The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and…
Added 14 mins ago
Quality Engineering Specialist
Young Innovations
Brantford, ON
Other
…a Quality Engineering Specialist. Reporting to the Quality Manager, this role is the site owner of all Process Validation, Equipment Control, and Preventive Maintenance Programs, and keeps…
Added 14 mins ago
Produce - Full Time
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Brampton, ON
Full-time
…play such an important role in the success of our stores. Full training is provided for this…
Added 14 mins ago
Gestionnaire de boutique éphémère (contrat) / Pop-up Manager (contract)
Mine & Yours
Montreal, QC
Full-time

Manager, Customer Experience

Brampton, ON, Canada

Pay: $59,500 - $84,000 CAD
Job type: Part-time
Apply by: Oct 13, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Sep 29, 2026

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Original job description

Work Location:

Brampton, Ontario, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience is responsible for leading and mentoring a frontline team to deliver exceptional customer service and achieve operational excellence. They oversee daily branch administrative duties, manage employee scheduling, and ensure compliance with all bank policies and regulatory guidelines.

Requirements

Candidates must possess an undergraduate degree and/or over 3 years of relevant work experience in banking or operational management. Strong leadership, communication, and organizational skills are required to effectively manage teams and resolve customer issues in a fast-paced environment.

Skills

Customer experience
Team leadership
Process management
Operational excellence
Performance management
Banking solutions
Conflict resolution
Coaching
Communication
Organizational skills
Time management
MS Office
Strategic planning
Regulatory compliance
Relationship management

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Management
Operations
Compliance
Performance Management
Mentoring
Financial Services
Branch Administration
MS Office
Process Management
Leadership
Conflict Resolution
Strategic Coaching
Regulatory Guidelines
Relationship Building
Operational Excellence
Workflow Monitoring
Time Management
Planning

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