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Jobs in Canada

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Added 5 mins ago
Technical Director - Principal Groundwater Modeler
WSP in Canada
Montreal, QC
Full-time
You want Purpose. Growth. Opportunity. People who get it.
Added 5 mins ago
Technical Director - Principal Groundwater Modeler
WSP in Canada
Montreal, QC
Full-time
You want Purpose. Growth. Opportunity. People who get it.
Added 5 mins ago
Intermediate Hydrogeologist
WSP in Canada
Toronto, ON
Full-time
You want Purpose. Growth. Opportunity. People who get it.
Added 5 mins ago
Senior Hydrogeologist
WSP in Canada
Whitby, ON
Full-time
You want Purpose. Growth. Opportunity. People who get it.
Added 5 mins ago
AI Platform Engineer, Silicon Design Infrastructure
AMD
Markham, ON
$155,200 to $232,800 USD / year
Full-time
…and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the…
Added 5 mins ago
Sr. Data Engineer - Snowflake
Procom
Toronto, ON
$63.75 to $85 CAD / hour
Contract
…using Snowflake and other cloud-native technologies to support business-critical use…
Added 5 mins ago
Technical Director - Principal Groundwater Modeler
WSP in Canada
Toronto, ON
Full-time
You want Purpose. Growth. Opportunity. People who get it.
Added 5 mins ago
Senior Hydrogeologist
WSP in Canada
Toronto, ON
Full-time
You want Purpose. Growth. Opportunity. People who get it.
Added 6 mins ago
National Account Executive I - Large Store
CONA Services
Toronto, ON
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 6 mins ago
National Account Executive I - Large Store
CONA Services
Toronto, ON
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 6 mins ago
Senior Technical Consultant
Co-operators
Guelph, ON · Burlington, ON · Regina, SK
Full-time
As the Senior Technical Consultant, you will partner with team members and the business to translate requirements and develop creative solutions in support of corporate goals. You will be…
Added 34 mins ago
Financial Analyst - Mental Health & Addictions
Manufacturing Job Site
Thunder Bay, ON
Full-time
Presents financial and statistical information to leadership and collaborates with Ontario Health, program teams, and partner organizations to meet reporting and funding requirements.
Added 34 mins ago
Senior Data Engineer
Raise
Toronto, ON
Full-time
Partner with DBTS and enterprise engineering teams to identify, evaluate, and deploy tools and technologies required for current and future platform needs.
Added 34 mins ago
Director, Merchandising Optimization and Execution
RONA
Boucherville, QC
Full-time
At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the…
Added 34 mins ago
Chief Engineer
By The Sea Resorts
Engineer, BC
Full-time
Partner closely with General Managers, Housekeeping, and Front Office teams to resolve guest-impacting problems.
Added 34 mins ago
Internal Trainer
Leclerc Foods
Brockville, ON
Full-time
Leclerc is a family business with 120 years of experience, tradition and know-how passed down from people with heart. Thanks to our 1,900 employees in nine plants in Canada and the United…
Added 50 mins ago
Premier(ère) Associé(e) Technique | Senior Technical Associate
Keurig Dr Pepper
Montreal, QC
Full-time
Added 50 mins ago
Associé(e) à la Livraison | Delivery Associate
Keurig Dr Pepper
Sherbrooke, QC
Full-time
Added 50 mins ago
Material Controller I
Worley
Edmonton, AB
Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 50 mins ago
store manager - Guelph, ON
Starbucks Coffee Company
Guelph, ON
$62,500 to $82,600 CAD / year
Full-time
Starbucks is known for developing extraordinary leaders who drive business success by doing the right thing for partners (employees), customers and communities – globally. As a Starbucks…
Added 1 hour ago
Manager, Total Rewards
Deloitte
Toronto, ON
Full-time
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our…
Added 1 hour ago
Experienced Technicians, Lab and Field Services - Atlantic Canada
WSP in Canada
Moncton, NB
Full-time
You want Purpose. Growth. Opportunity. People who get it.
Added 1 hour ago
Senior Account Manager
Tiller Digital
Calgary, AB
Full-time
At Tiller, this role is about more than keeping clients happy, it’s about helping them move their business forward. You’ll lead a portfolio of accounts totaling approximately $1.5M to $2M…
Added 1 hour ago
Principal Consultant, Capital Project Delivery
ERM
Sudbury, ON · Toronto, ON · Ottawa, ON
$127,900 to $163,100 CAD / year
Full-time
…leadership, oversee multidisciplinary project delivery, drive business growth, and help clients navigate the evolving challenges of resource development, socioeconomic planning, stakeholder…
Added 1 hour ago
Experienced Technicians, Lab and Field Services - Atlantic Canada
WSP in Canada
Moncton, NB
Full-time
You want Purpose. Growth. Opportunity. People who get it.

Manager, Customer Experience

Brampton, ON, Canada

Pay: $59,500 - $84,000 CAD
Job type: Part-time
Apply by: Oct 13, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Sep 29, 2026

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Original job description

Work Location:

Brampton, Ontario, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience is responsible for leading and mentoring a frontline team to deliver exceptional customer service and achieve operational excellence. They oversee daily branch administrative duties, manage employee scheduling, and ensure compliance with all bank policies and regulatory guidelines.

Requirements

Candidates must possess an undergraduate degree and/or over 3 years of relevant work experience in banking or operational management. Strong leadership, communication, and organizational skills are required to effectively manage teams and resolve customer issues in a fast-paced environment.

Skills

Customer experience
Team leadership
Process management
Operational excellence
Performance management
Banking solutions
Conflict resolution
Coaching
Communication
Organizational skills
Time management
MS Office
Strategic planning
Regulatory compliance
Relationship management

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Management
Operations
Compliance
Performance Management
Mentoring
Financial Services
Branch Administration
MS Office
Process Management
Leadership
Conflict Resolution
Strategic Coaching
Regulatory Guidelines
Relationship Building
Operational Excellence
Workflow Monitoring
Time Management
Planning

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