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Added 8 mins ago
Senior Manager, Customer Marketing
Give and Go Prepared Foods
Toronto, ON · Etobicoke, ON
$120,000 to $170,000 CAD / year
Full-time
Align cross-functional teams and senior stakeholders around strategic priorities to deliver annual sales objectives and long-term growth targets.
Added 8 mins ago
Senior Manager Project Controls
McDermott International, Ltd
Squamish, BC
Full-time
The Senior Manager Project Controls requires an in-depth understanding of Project Controls concepts, theories, principles, and basic knowledge of other related disciplines. The Senior…
Added 8 mins ago
Environmental Regulatory Specialist, Pipelines
WSP in Canada
Calgary, AB
Full-time
…monitoring programs in Western Canada. As an Environmental Project Manager, Pipeline Specialist, you will oversee major pipeline and linear infrastructure projects from early planning and…
Added 9 mins ago
Senior Project Manager- (Payments/ Banking)
BMO
Toronto, ON · BMOPLACE
Full-time
…the satisfaction of the project sponsor. Drives to mitigate execution risk to achieve the desired business outcomes. Understands the business/group and facilitates communication with other…
Added 23 mins ago
Senior Project Manager - Team Lead
WSP in Canada
Lethbridge, AB
Full-time
WSP is seeking a strategic, client-focused Senior Project Manager – Team Lead to lead and grow a team of design and field professionals.This high-impact leadership role is accountable for…
Added 24 mins ago
Senior Program Manager
Generac Power Systems
Toronto, ON · Canada - Toronto
Full-time
The Senior Program Manager leads cross-functional delivery of product development initiatives, including new product introductions, cost reduction, technology integration, and lifecycle…
Added 24 mins ago
Technical Manager - Renewable Interconnection & Electrical Design
Enbridge
Toronto, ON · Calgary, AB
Full-time
…lasting value in the communities we serve. As the Technical Manager, Renewable Interconnection & Electrical Design, you will provide technical leadership for utility-scale wind, solar, and…
Added 39 mins ago
Operations Coordinator
New Market Funds
Vancouver, BC
$75,000 to $85,000 CAD / year
Full-time
…day-to-day operations of the New Markets platform. Reporting to the Senior Manager, Operations & Impact, you will help strengthen operational systems, improve workflows, and coordinate key…
Added 40 mins ago
Senior Manager Project Controls
McDermott
Squamish, BC
Full-time
The Senior Manager Project Controls requires an in-depth understanding of Project Controls concepts, theories, principles, and basic knowledge of other related disciplines. The Senior…
Added 40 mins ago
Development Officer, Athletics
University of Alberta
Edmonton, AB
Full-time
Reporting to the Development Manager of Athletics, the Development Officer will be responsible for engaging prospective donors, alumni, faculty, students, and stakeholders to build support…
Added 54 mins ago
Technical Product Manager
Caseware
Toronto, ON
$120,000 to $130,000 CAD / year
Full-time
We are seeking a Technical Product Manager (TPM), Core Platform to help design, build, and scale the foundational platform services that power the Caseware Cloud portfolio. This role will…
Added 54 mins ago
Senior Manager, Global Design & Standards - Global AML
Scotiabank
ON · Mississauga, ON
The Senior Manager, Global Design and Standards, plays a key role in supporting the design, implementation, and ongoing evolution of Global AML Investigations standards, ensuring alignment…
Added 54 mins ago
Senior Manager, Global Effectiveness & Initiatives - Global AML
Scotiabank
ON · Mississauga, ON
The Senior Manager, Global Effectiveness & Initiatives leads the execution and delivery of strategic initiatives that enhance the effectiveness, quality, and performance of AML…
Added 54 mins ago
Manager, Unsecured Credit Risk
Scotiabank
Toronto, ON
This position combines strong technical execution with business acumen and effective communication to translate portfolio performance into actionable insights for senior stakeholders.
Added 54 mins ago
Senior Project Manager – Digital Transformation
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
$11,397 to $17,081.58 CAD / month
Full-time
…requests for IT-enabled projects from across the University. The execution of the portfolio of projects extends out over at least the next five years, and new projects are being added to…
Added 54 mins ago
Project Manager
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
$7,158.42 to $10,292.25 CAD / month
Full-time
The Project Manager is responsible for managing the design, development, execution, and evaluation of projects that advance the Faculty of Medicine's strategic plan. The incumbent will…
Added 54 mins ago
Senior Financial Crime Risk Analyst (4981)
TD
Toronto, ON · Markham, ON
Full-time
The Senior QA Analyst is responsible for conducting independent quality assurance reviews of complex Financial Crime Risk Management activities, ensuring adherence to regulatory…
Added 54 mins ago
Relationship Manager III, Business Banking
TD
AB
Full-time
The Relationship Manager is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. This role is accountable for…
Added 54 mins ago
Manager, Learning Architecture & Strategy – Canadian Banking Contact Center
TD
London, ON · Toronto, ON · Ottawa, ON · Markham, ON · Montreal, QC
Full-time
Reporting to the Senior Manager, Business Management, the Manager, Learning Architecture & Strategy will be accountable for the design, development, and ongoing evolution of learning…
Added 54 mins ago
Business Application Analyst III
TD
Toronto, ON
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Effectively engage and update stakeholders, ensuring understanding of project timelines and strategic alignment with senior management.
Added 54 mins ago
Senior Director, Investment Execution - SLC Management
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Toronto, ON · Waterloo, ON · Sun Life Toronto One York
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This position serves as a strategic project manager and stakeholder lead throughout the investment lifecycle, including opportunity assessment, legal and tax review, operational readiness,…
Added 54 mins ago
Senior Director, Investment Execution - SLC Management
SLC Management
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
This position serves as a strategic project manager and stakeholder lead throughout the investment lifecycle, including opportunity assessment, legal and tax review, operational readiness,…
Added 54 mins ago
Head of Domestic Payments, Senior Product Manager – Canada
Citi
Toronto, ON
Full-time
Citi is looking for a senior payments leader to take full ownership of Canada's domestic payment product portfolio - spanning real-time, batch, and legacy rails - and define the next…
Added 1 hour ago
Senior Manager, Sales Coach
Deloitte
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Full-time
…leaders and pursuit teams to improve our probability of winning strategic opportunities and growing priority accounts. You will bring an objective commercial perspective, sharper client…
Added 1 hour ago
Project Manager -PMO
Pentangle Tech Services | P5 Group
Calgary, AB
Full-time
We are seeking an experienced Project Manager to join our Project Management Office

Manager, Customer Experience

Brampton, ON, Canada

Pay: $59,500 - $84,000 CAD
Job type: Part-time
Apply by: Oct 13, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Sep 29, 2026

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Original job description

Work Location:

Brampton, Ontario, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience is responsible for leading and mentoring a frontline team to deliver exceptional customer service and achieve operational excellence. They oversee daily branch administrative duties, manage employee scheduling, and ensure compliance with all bank policies and regulatory guidelines.

Requirements

Candidates must possess an undergraduate degree and/or over 3 years of relevant work experience in banking or operational management. Strong leadership, communication, and organizational skills are required to effectively manage teams and resolve customer issues in a fast-paced environment.

Skills

Customer experience
Team leadership
Process management
Operational excellence
Performance management
Banking solutions
Conflict resolution
Coaching
Communication
Organizational skills
Time management
MS Office
Strategic planning
Regulatory compliance
Relationship management

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Management
Operations
Compliance
Performance Management
Mentoring
Financial Services
Branch Administration
MS Office
Process Management
Leadership
Conflict Resolution
Strategic Coaching
Regulatory Guidelines
Relationship Building
Operational Excellence
Workflow Monitoring
Time Management
Planning

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