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Added 26 mins ago
Resident Manager (Live-In)
Centurion Associates Inc
Victoria, BC
Full-time
Reporting to the Senior Property Manager, the Resident Manager is responsible for the professional operation, management, administration and leasing of a Centurion apartment community.
Added 26 mins ago
Principal Strategic Deal Maker
Capgemini Engineering
Mississauga, ON
Full-time
Capgemini is looking for a high-touch, passionate and self-motivated Senior Director with 10+ years of Management Consulting or Utilities Industry leadership experience focused on defining…
Added 26 mins ago
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 26 mins ago
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 26 mins ago
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 26 mins ago
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 26 mins ago
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 26 mins ago
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 26 mins ago
Security & Life Safety Manager
CBRE
Toronto, ON
Full-time
The Security & Life Safety Manager is responsible for the strategic leadership, operational oversight, and continuous enhancement of all security, emergency preparedness, and life safety…
Added 26 mins ago
Resident Manager (6 month contract)
Centurion Associates Inc
Kitchener, ON
Contract
Reporting to the Senior Property Manager, the Resident Manager is responsible for the professional management, administration and leasing of a Centurion apartment community.
Added 57 mins ago
Financial Inclusion Program Manager
Vancity
Vancouver, BC
Full-time
As a Financial Inclusion Program Manager, you will work closely with senior leadership to improve member financial confidence, resilience, and access to opportunity for members facing…
Added 57 mins ago
Co-ops & Local Economies Program Manager
Vancity
Vancouver, BC
Full-time
As a Co-ops & Local Economies Program Manager, you will work closely with senior leadership to advance Vancity’s Co-ops & Local Economies Strategy by creating the conditions for members,…
Added 57 mins ago
Affordable Housing Program Manager
Vancity
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Full-time
As an Affordable Housing Program Manager, you will work closely with senior leadership to advance Vancity’s Affordable Housing Strategy by creating pathways for more members and communities…
Added 1 hour ago
Procurement Manager
Marcon
Langley (District), BC · Langley, BC
$120,000 to $150,000 CAD / year
Full-time
The Procurement Manager leads Marcon’s construction procurement capability across the project portfolio, ensuring subcontractors, suppliers, materials, and major equipment are sourced…
Added 1 hour ago
Sr. Analyst, Capital Markets & Treasury
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Act as a key relationship manager for banks, financial institutions, and internal business partners, independently managing inquiries, resolving escalations, and driving issues to…
Added 1 hour ago
Account Manager
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The Account Manager will act as the primary relationship owner for an assigned portfolio of clients. The goal is simple: retain our clients, deliver measurable value and create repeat…
Added 1 hour ago
Relationship Manager In Training - Regional Markets (Grande Prairie)
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Reporting to the Director, this unique rotational program is designed to build the next generation of elite Relationship Managers (RM) for our Regional Markets Team. At ATB, leadership is…
Added 1 hour ago
Senior Project Management Analyst, National Office - Audit (Toronto)
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As a Senior Project Management Analyst within the Project Management Support Network, you will provide support to Public Audit engagement teams by carrying out a variety of project…
Added 1 hour ago
Manager, Business Applications
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Added 1 hour ago
Sales Director - Hotel Services - Whistler BC
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…relationships with key hotel personnel to enhance the overall business relationship with hotel. Serves as a resource in large, high-end event production in venue location/region and support…
Added 2 hours ago
Senior Project Manager
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Permanent North American Gaeltacht, ON
Internship
Vacancy Name Senior Project Manager Vacancy No VN1000 Function Syn - Delivery & Operations Work Location Greenhill Data Centre, IOM Business Park, Braddan, Isle of Man, IM2 2QZ Basis…
Added 2 hours ago
Financial Analyst
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
…Scholarship program including the Program Director and Program manager. This position will be required to collaborate with other University departments and organizations including Treasury…
Added 2 hours ago
Growth Intelligence Analyst – Simplii Financial
Simplii Financial
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We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
Added 2 hours ago
Manager, Internal Audit, Regulatory Compliance and Risk Management (Bilingual FR/EN)
Pwc Canada
Montreal, QC
Full-time
As a Manager, Internal Audit, Regulatory Compliance and Risk Management, you will be part of a team of professionals who can anticipate and solve problems. You will help us find realistic…
Added 2 hours ago
Affordable Housing Program Manager
Vancity
Vancouver, BC
Full-time
As an Affordable Housing Program Manager, you will work closely with senior leadership to advance Vancity’s Affordable Housing Strategy by creating pathways for more members and communities…

Manager, Customer Experience

Brampton, ON, Canada

Pay: $59,500 - $84,000 CAD
Job type: Part-time
Apply by: Oct 13, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Sep 29, 2026

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Original job description

Work Location:

Brampton, Ontario, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience is responsible for leading and mentoring a frontline team to deliver exceptional customer service and achieve operational excellence. They oversee daily branch administrative duties, manage employee scheduling, and ensure compliance with all bank policies and regulatory guidelines.

Requirements

Candidates must possess an undergraduate degree and/or over 3 years of relevant work experience in banking or operational management. Strong leadership, communication, and organizational skills are required to effectively manage teams and resolve customer issues in a fast-paced environment.

Skills

Customer experience
Team leadership
Process management
Operational excellence
Performance management
Banking solutions
Conflict resolution
Coaching
Communication
Organizational skills
Time management
MS Office
Strategic planning
Regulatory compliance
Relationship management

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Management
Operations
Compliance
Performance Management
Mentoring
Financial Services
Branch Administration
MS Office
Process Management
Leadership
Conflict Resolution
Strategic Coaching
Regulatory Guidelines
Relationship Building
Operational Excellence
Workflow Monitoring
Time Management
Planning

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