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Added 20 mins ago
Pharmacy Sales Representative - Team Lead
Impres
Montreal, QC
Full-time
As Team Lead for a pharmacy sales team, you will be responsible for assisting the Regional Business Manager with leading your team members to success across Quebec.
Added 20 mins ago
Leisure Sales Account Executive - Hybrid
Park'N Fly
Mississauga, ON
Full-time
Park’N Fly is Canada’s leading airport parking provider, offering a unique package of time-saving conveniences for all types of travellers. Celebrating its 50th year, the company has…
Added 22 mins ago
Personal Banking Associate
TD
AB
Full-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 1 hour ago
Sales Force Effectiveness Manager, Canada
Fresenius Kabi Canada
Toronto, ON
Full-time
The Sales Force Effectiveness (SFE) Manager plays a critical role in strengthening commercial performance across Fresenius Kabi Canada. Reporting to the Head of Commercial Excellence, this…
Added 2 hours ago
Senior Manager - ETAM - Technology Standards and Product Catalogue
TD
Toronto, ON
Full-time
…purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations,…
Added 2 hours ago
Senior Manager, Enterprise Data Quality Management
TD
Toronto, ON
Full-time
The Senior Manager, Enterprise Data Quality Management owns and leads Data Content Manager as an enterprise capability across the ServiceNow modules that depend on trusted data. The role is…
Added 2 hours ago
Territory Sales Manager
Stokes Seeds
Montreal, QC · Greater Montreal, QC
Full-time
With over 100 years of experience, Stokes Seeds is a leading distributor of commercial vegetable seeds throughout Canada and the United States. With locations in Thorold, Ontario; Holland,…
Added 3 hours ago
Senior Manager - ETAM - Technology Standards and Product Catalogue
TD
Toronto, ON
Full-time
…purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations,…
Added 6 hours ago
National Wholesale Manager (Hamilton)
Hamilton Watch
Toronto, ON
Full-time
As the National Wholesale Manager, you will lead Hamilton’s independent wholesale business across Canada, driving sales growth, market expansion, and retailer engagement. Reporting to…
Added 12 hours ago
Full Time Registered Practical Nurse (RPN) Supervisor
SOAR Community Services
Brantford, ON
Full-time
…activities. The Supervisor works collaboratively with the program’s Manager and fellow Supervisors, as well as with leaders across the Addiction and Mental Health department and community…
Added 16 hours ago
Personal Banking Associate Trainee (Full time)- Montreal, Henri-Bourassa
TD
Montreal, QC
Full-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 17 hours ago
Territory Sales Manager
Norstar Industries Ltd.
Niverville, MB
Full-time
Norstar Industries Ltd is in search of a relationship driven Territory Sales Representative to manage our established On-Farm Conveyance business across Western Canada.
Added 18 hours ago
Manager, Customer Experience - Galerie Aylmer (Part-Time 18.75 hours /week)
TD
Gatineau, QC
Part-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 19 hours ago
Customer Experience Associate - Pte-Claire, Hymus
TD
Pointe-Claire, QC
Part-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 19 hours ago
Customer Experience Associate - Elizabeth Avenue
TD
St. John's, NL
Part-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 20 hours ago
Customer Experience Associate - Pte-Claire, Hymus
TD
Pointe-Claire, QC
Full-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 20 hours ago
Senior Manager, Credit Management
TD
Toronto, ON
Full-time
Lead the execution and achievement of the business' customer / partner experience targets by coaching and modelling appropriate behaviour and executing on plans to continuously improve…
Added 20 hours ago
Customer Experience Associate - Repentigny
TD
Repentigny, QC
Part-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 20 hours ago
Customer Experience Associate (Spanish, Korean and/or Mandarin Language Skills an Asset)
TD
Toronto, ON
Part-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 21 hours ago
Manager, Business Mgmt
TD
Toronto, ON
Full-time
Lead partner to management and respective teams for area of specialization with industry, external and internal, enterprise and business awareness; recognizing and anticipating emerging…
Added 21 hours ago
Data Scientist III
TD
Toronto, ON
Full-time
Partner with business stakeholders to understand objectives, gather requirements, and translate business needs into analytical solutions.
Added 21 hours ago
Personal Banking Associate Trainee
TD
Abbotsford, BC
Full-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 21 hours ago
Customer Experience Associate - Lunenburg
TD
Lunenburg, NS · Bridgewater, NS
Part-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 21 hours ago
Senior Manager, Enterprise Decision Support
TD
Toronto, ON
Full-time
…purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations,…
Added 21 hours ago
Customer Experience Associate - Bridgewater
TD
Bridgewater, NS
Part-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…

Manager, Customer Experience

Brampton, ON, Canada

Pay: $59,500 - $84,000 CAD
Job type: Part-time
Apply by: Oct 13, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Sep 29, 2026

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Original job description

Work Location:

Brampton, Ontario, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience is responsible for leading and mentoring a frontline team to deliver exceptional customer service and achieve operational excellence. They oversee daily branch administrative duties, manage employee scheduling, and ensure compliance with all bank policies and regulatory guidelines.

Requirements

Candidates must possess an undergraduate degree and/or over 3 years of relevant work experience in banking or operational management. Strong leadership, communication, and organizational skills are required to effectively manage teams and resolve customer issues in a fast-paced environment.

Skills

Customer experience
Team leadership
Process management
Operational excellence
Performance management
Banking solutions
Conflict resolution
Coaching
Communication
Organizational skills
Time management
MS Office
Strategic planning
Regulatory compliance
Relationship management

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Management
Operations
Compliance
Performance Management
Mentoring
Financial Services
Branch Administration
MS Office
Process Management
Leadership
Conflict Resolution
Strategic Coaching
Regulatory Guidelines
Relationship Building
Operational Excellence
Workflow Monitoring
Time Management
Planning

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