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Added 14 mins ago
SJ
Ad Operations Campaign Manager
St. Joseph Communications
Toronto, ON
- $75,000 to $80,000 CAD / year
The Ad Operations Campaign Manager will contribute to the Ad Operations (AdOps) Team’s capacity to support the full lifecycle of programmatic and direct-sold solutions and campaigns. This…
Added 14 mins ago
Floating Leasing & Admin (East)
Medallion Corporation
Toronto, ON
Provide ongoing administrative assistance to support daily operations at assigned properties across the portfolio
Added 14 mins ago
Yardi Support Specialist (2 Year Contract)
Medallion Corporation
Toronto, ON
Department: Information Technology / Operations
Added 14 mins ago
Toronto Showroom - Expression of Interest
CullenUS
Toronto, ON
Showroom Coordinator: keep the showroom running smoothly. Manage bookings, orders, stock, postage and aftercare, and support the team with day-to-day operations.
Added 14 mins ago
NH
Sanitation Supervisor
Naturally Home Grown Foods
Surrey, BC
- Up to $60,000 CAD / year
Leading a team by adhering to sanitation procedures and coordinating all sanitation operations along with the Operations Manager and/or Quality Assurance Department.
Added 14 mins ago
SM
Traffic Clerk
SSA MARINE
Squamish, BC
- Full-time
SSA Marine is seeking a Traffic Clerk to join our SSA Marine Squamish team. This full-time, permanent position is based at our office in Squamish and reports to the Operations Manager.
Added 14 mins ago
OC
Contract Field Instructors, Heavy Equipment Operator
Olds College
Olds, AB
- Contract
Work with Program Manager to assist with the development of lesson plans and scheduling of daily training
Added 14 mins ago
OC
Student, Farm Worker
Olds College
Olds, AB
- $15.45 to $16.48 CAD / hour
Reporting to the Smart Farm Operations Supervisor and supporting additional activities under the guidance of the Assistant Manager, the Farm Service Worker will ensure that his/her duties…
Added 28 mins ago
DW
Senior Marketing Project Manager
Durabuilt Windows & Doors
AB · Edmonton, AB
- Full-time
Act as the main point of contact for sales, product and operations on in-flight projects.
Added 28 mins ago
UO
Academic Advisor, Schulich School of Engineering
University of Calgary
Calgary, AB
- Full-time
This position reports to the Manager, Advising in the Engineering Student Centre and is 35 hours per week, Monday to Friday, 8:30am-4:30pm. Flexibility in scheduling may be required during…
Added 28 mins ago
UO
Academic Advisor, Schulich School of Engineering
University of Calgary
Calgary, AB
- Full-time
This position reports to the Manager, Advising in the Engineering Student Centre and is 35 hours per week, Monday to Friday, 8:30am-4:30pm. Flexibility in scheduling may be required during…
Added 28 mins ago
C
Sales Associate
Claire's
Richmond Hill, ON
- $17 to $18 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 29 mins ago
TN
Dispensary Sales Associate (P/T)
True North Construction Company
Kitchener, ON
- Part-time
This dynamic role supports both Nicotine vape and cannabis retail operations, while also fulfilling responsibilities during keyholder shifts. The ideal candidate brings energy, integrity,…
Added 29 mins ago
CC
Signature Programs, Relay For Life Youth Specialist
Canadian Cancer Society
New Brunswick
- Full-time
Reporting to the Manager of Relay For Life Youth (RFLY), Signature Programs, the Relay For Life Youth Specialist will work as part of the national RFLY team to actively solicit new business…
Added 58 mins ago
QH
Manager, Pharmacy Operations
Quinte Health
Belleville, ON
- Full-time
Reporting to the Director of Pharmacy, the Manager, Pharmacy Operations provides operational leadership and oversight of the day-to-day delivery of Pharmacy Services across Quinte Health.
Added 58 mins ago
HR
Quality Assurance Intern (Winter 2027, 12months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 58 mins ago
B
Digital Operations Manager (18 months contract)
Bell
Toronto, ON
- Full-time
The Digital Operations Manager plays a key role in advancing Bell Media’s digital advertising products. In this role, you will act as a subject matter expert in advertising innovation and…
Added 58 mins ago
CM
Sport & Exercise Medicine Physician
Changepain Medical & Allied Health Clinic
Burnaby, BC
- Contract
Version / review cycle: v1.0 - reviewed annually by Medical Director & Operations Manager
Added 58 mins ago
MG
Human Resources Analyst
Michael Garron Hospital
Toronto, ON
- Full-time
Reporting to the Manager, Human Resources and as part of the HRIS implementation project team, the
Added 58 mins ago
OC
Student, Farm Worker
Olds College of Agriculture & Technology
Olds, AB
- $15.45 to $16.48 CAD / hour
- Full-time
Reporting to the Smart Farm Operations Supervisor and supporting additional activities under the guidance of the Assistant Manager, the Farm Service Worker will ensure that his/her duties…
Added 58 mins ago
A
Senior Incident and Problem Manager
Aviso
Toronto, ON
- $115,000 to $125,000 CAD / year
- Full-time
We're looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.
Added 58 mins ago
LC
Manager, Transport (Highway Operations)
Loblaw Companies Limited
Cambridge, ON
- Full-time
The Transport Manager (Highway Operations) will lead the execution of Highway activity throughout Ontario, Quebec and Eastern Canada, ensuring efficient execution. The incumbent brings a…
Added 58 mins ago
FN
Senior Technical Analyst Full-time
First Nations University of Canada
Regina, SK
- Full-time
Reporting to the Manager of IT Operations, the Senior Technical Analyst is responsible for providing technical expertise on cross-platform operational issues, input into new services and…
Added 59 mins ago
GC
Execution Project Manager
Giffen Consulting
Saskatoon, SK
- Full-time
Giffen Consulting Ltd. (Giffen) is looking for an experienced Execution Project Manager to join our growing team. This is a contract position of approximately 8 months with the possibility…
Added 1 hour ago
SE
Regulatory & Compliance Manager, Canada
Source Energy
AB · Calgary, AB
- Full-time
Position Summary: The Regulatory & Compliance Manager, Canada is responsible for ensuring compliance with environmental, transportation, safety, and regulatory requirements across the…

Manager, Customer Experience

Sudbury, ON, Canada

$57,100 - $80,600 CAD · Part-time

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Job details

Pay: $57,100 - $80,600 CAD
Job type: Part-time
Apply by: Oct 18, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 5, 2026

Original job description

Work Location:

Sudbury, Ontario, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

$57,100 - $80,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience is responsible for leading a team to deliver exceptional customer service while ensuring operational excellence and compliance. They will coach staff, resolve complex customer issues, and manage daily branch administrative duties to foster a positive and productive environment.

Requirements

Candidates must possess an undergraduate degree or at least 3 years of relevant work experience in banking or operations. Strong leadership, communication, and organizational skills are required to manage workflows and influence team performance in a fast-paced environment.

Skills

Customer experience
Team leadership
Process management
Operational excellence
Performance management
Banking solutions
Conflict resolution
Coaching
Time management
Organizational skills
Communication
Diplomacy
MS Office
Regulatory compliance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Management
Operations
Leadership
Performance Management
Compliance
Mentoring
Process Management
MS Office
Financial Services
Branch Administration
Customer Service
Team Development
Operational Excellence
Problem Resolution
Regulatory Guidelines
Workflow Monitoring
Strategic Coaching
Professional Development

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