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Added 11 mins ago
AC
Regional Junior Category Manager
Alimentation Couche-Tard
Laval, QC
- Internship
Location: On site, Laval, QC (4204 boulevard Industriel, H7L 0E3)
Added 11 mins ago
LH
CCM-Care Coordinator Manager - Multiple Future Opportunities
Lifemark Health Group
Hamilton, ON
- $18.42 to $27.02 CAD / hour
- Full-time
Location: P otential locations include Dunnville, Brantford, Burlington, Hamilton or Niagara
Added 11 mins ago
I
Customer Supply Chain Associate
Iovate
Oakville, ON
- $50,000 to $60,000 CAD / year
- Full-time
Location: Oakville ON- Hybrid (3 days in office)
Added 11 mins ago
PC
ServiceNow Specialist
Payments Canada
ON · Ontario, Canada
- $73,500 to $122,500 CAD / year
- Full-time
Reports to: Manager, IT Service Management Platform and Process Services
Added 11 mins ago
T
Warehouse Clerk
Telecon
AB · Edmonton, AB
- Full-time
Maintain an organized and accurate inventory by ensuring proper stocking, labeling, and location tracking of items.
Added 11 mins ago
E
Support Center Analyst I Position
eSentire
Waterloo, ON
- $65,000 to $75,000 CAD / year
- Full-time
This role will report to the Manager, Support Center within our Support Operations
Added 11 mins ago
MS
Group Manager, Strategic Programs (Merchandising)
Medline Sinclair
Mississauga, ON
- Full-time
…manages a number of direct and indirect reports. The Group Manager, Strategic Programs is responsible for leading the development, execution, growth, and profitability of key merchandising…
Added 11 mins ago
SR
Receivables Associate
SmartCentres REIT
Vaughan, ON
- Full-time
Work closely with the Manager to ensure a solid understanding of tenant specific issues and play an integral role in reconciling and correcting these issues to the satisfaction of the…
Added 11 mins ago
TT
Mold Maker, Field Service
Top Tier Talent Group
Windsor, ON
- Full-time
Location: Windsor, Ontario area, with regular trips to the Detroit, Michigan area
Added 11 mins ago
CL
restaurant manager
Chopped Leaf
Quesnel, BC
- Full-time
Work must be completed at the physical location. There is no option to work remotely.
Added 11 mins ago
SC
Department Manager, Hardgoods, Bramalea City Centre
Sport Chek
Brampton, ON
- Full-time
As a Department Sales Manager of Hardgoods, you have a passion for sports and live an active lifestyle.
Added 11 mins ago
CC
Market Research Specialist (contract)
CAA Club Group
Vaughan, ON
- Contract
Work closely with Market Research Manager to develop new processes, initiatives, training, etc.
Added 11 mins ago
HA
Sensor Fusion Engineer
Hexagon Autonomous Solutions
Calgary, AB
- Full-time
…service excellence and continuous improvement. Reporting to the Manager, Sensor Fusion & Waypoint, you will focus on developing market leading GNSS/INS (SPAN) solutions. In this, you will…
Added 11 mins ago
TC
JOB: Buyer Purchasing Manager (Mississauga)
Toronto Custom Concepts
Mississauga, ON
- Full-time
Added 13 mins ago
CQ
Marketing & Campaign Specialist
Canadian Queer Chamber of Commerce (CQCC)
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
Develop campaign plans with clear objectives, target audiences, messages, channels, timelines and measures of success, in collaboration with the Manager, Marketing & Communications.
Added 13 mins ago
BL
Director of Operations and Human Resources
BC Legal Management Association
Vancouver, BC · Greater Vancouver Metropolitan Area
- Other
Oversee the management of the accounting team and work collaboratively with the Firm's Accounting Manager and other financial personnel.
Added 13 mins ago
L
Assistant Manager, Galeries de la Capitale
L'Équipeur
Quebec, QC
- Full-time
Assumes responsibility for all operations of the store in the absence of the Store Manager.
Added 13 mins ago
A
Talent Acquisition Partner
Altis
Brampton, ON
- $70,000 to $90,000 CAD / year
- Full-time
…dynamic manufacturing environment. Reporting to the Senior HR Manager, you will partner closely with operational leaders and HR stakeholders to deliver full-cycle recruitment solutions that…
Added 13 mins ago
SC
Department Sales Manager, Footwear, Bramalea City Centre
Sport Chek
Brampton, ON
- Full-time
As a Department Sales Manager of Footwear, you have a passion for sports and live an active lifestyle.
Added 13 mins ago
FW
manager, fitness club
Fitness World Canada
Victoria, BC
- Full-time
Work must be completed at the physical location. There is no option to work remotely.
Added 13 mins ago
GT
PRE-OWNED SALES MANAGER - JAGUAR LAND-ROVER TEAM
Grand Touring Automobiles
Toronto, ON
- Full-time
If so, as a Pre-Owned Manager for Jaguar Land Rover at Grand Touring Automobiles you will be responsible for overseeing the pre-owned vehicle department, ensuring efficient operations, and…
Added 13 mins ago
B
Senior Manager, Marketing and Commercial Operations
BD
Mississauga, ON
- Full-time
As the Senior Manager, Marketing & Commercial Operations for Waters Advanced Diagnostics Canada, you will provide strategic leadership for the Canadian Advanced Diagnostics business,…
Added 13 mins ago
UO
Administrative Coordinator, College of Medicine
University of Saskatchewan
Saskatoon, SK
- Full-time
Nature of Work: Under the direction of the Department Head while reporting to the Finance and Administration Manager, this position interacts with a diverse group of individuals including…
Added 13 mins ago
FC
Information Technology Analyst
FIKA Company
AB · Edmonton, AB
- Full-time
Work with Microsoft Endpoint Manager to create packages, manage policies and deploy configurations
Added 13 mins ago
ES
Pharmacy Assistant Specialty - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.

Manager, Customer Experience

Sudbury, ON, Canada

$57,100 - $80,600 CAD · Part-time

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Applications open in a new tab.

Job details

Pay: $57,100 - $80,600 CAD
Job type: Part-time
Apply by: Oct 18, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 5, 2026

Original job description

Work Location:

Sudbury, Ontario, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

$57,100 - $80,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience is responsible for leading a team to deliver exceptional customer service while ensuring operational excellence and compliance. They will coach staff, resolve complex customer issues, and manage daily branch administrative duties to foster a positive and productive environment.

Requirements

Candidates must possess an undergraduate degree or at least 3 years of relevant work experience in banking or operations. Strong leadership, communication, and organizational skills are required to manage workflows and influence team performance in a fast-paced environment.

Skills

Customer experience
Team leadership
Process management
Operational excellence
Performance management
Banking solutions
Conflict resolution
Coaching
Time management
Organizational skills
Communication
Diplomacy
MS Office
Regulatory compliance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Management
Operations
Leadership
Performance Management
Compliance
Mentoring
Process Management
MS Office
Financial Services
Branch Administration
Customer Service
Team Development
Operational Excellence
Problem Resolution
Regulatory Guidelines
Workflow Monitoring
Strategic Coaching
Professional Development

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