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Added 4 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 4 mins ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Developed Finance into a trusted strategic partner for business leaders globally.
Added 4 mins ago
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Customer Operations Manager
Novartis
Toronto, ON
- Full-time
Partner with Medical, Regulatory, Marketing, and Field Teams to enable therapy adoption and ensure customer needs are addressed through aligned cross-functional action.
Added 4 mins ago
T
Business Development Representative
Teleperformance
TPCA The Well
- Full-time
Advertised as : Business Development Representative
Added 4 mins ago
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Enterprise Business Development Representative
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Advertised as : Enterprise Business Development Representative
Added 4 mins ago
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Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…
Added 4 mins ago
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Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…
Added 4 mins ago
SB
Project Safety Specialist
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Calgary, AB · Manulife Place
- Full-time
…providing Health & Safety support and expertise to enable our business to manage risk and protect the wellbeing of our…
Added 4 mins ago
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Senior Hydraulics and Capacity Engineer
South Bow
Calgary, AB · Manulife Place
- Full-time
Partner with Commercial Operations and Asset Management to establish and adjust throughput targets to meet contractual and business commitments.
Added 20 mins ago
MS
Consultant Conversion - Cloud & Infra Eng III : Job Level - Director
Morgan Stanley
Montreal, QC
- Full-time
…and ensuring the seamless operation of IT systems to support business needs…
Added 20 mins ago
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Software Eng III - Job Level: Associate
Morgan Stanley
Montreal, QC
- Full-time
· Partner with business users, desk strategists, market risk managers, and other stakeholders to deliver technology solutions.
Added 20 mins ago
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Consultant Conversion - Software Eng III : Job Level - Director
Morgan Stanley
Montreal, QC
- Full-time
Partner with Risk, Compliance, Business Analysts, Scrum Masters, and DevOps teams to deliver scalable surveillance solutions.
Added 20 mins ago
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Consultant Conversion - Lead Cybersecurity Eng : Job Level - Director
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Montreal, QC
- Full-time
Partner with cybersecurity, infrastructure, and application teams to deliver scalable security solutions.
Added 20 mins ago
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[C] Salesforce Engineer / Developer
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Part-time
…administrator and Salesforce developer, and will work closely with business stakeholders, Business Analysts, Salesforce Admins, Developers, Architects, Marketing, Partnerships, Membership,…
Added 1 hour ago
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Technical Lead, API & Integration Engineering
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $103,000 to $153,000 CAD / year
- Full-time
our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic…
Added 1 hour ago
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Associate Director, Operational Risk & Enterprise Crisis Management
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- Full-time
our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic…
Added 1 hour ago
EG
Développeur(-euse) de logiciels sénior(e) (contenu) / Senior Software Development Engineer
Expedia Group
Montreal, QC · Canada - Quebec - Montreal
- Full-time
…at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer…
Added 1 hour ago
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Corporate / Commercial Solicitor (5-10 Years Call)
gpac
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- $133,900 to $203,000 CAD / year
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Compensation: Competitive and flexible, based on experience, portable business, and selected compensation structure.
Added 1 hour ago
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Senior Copywriter
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Toronto, ON
- Full-time
WPP (LSE/NYSE: WPP) is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation…
Added 1 hour ago
SW
Talent Manager
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Added 1 hour ago
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Acheteur bilingue - Contrat 12 mois
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Senior Manager, Marketing and Commercial Operations
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- Full-time
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Warehouse Supervisor/ Superviseur d’entrepôt
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Added 1 hour ago
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Senior Manager, Business Insights
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Partner with engineering to optimize database performance, ensuring our underlying queries run efficiently and dashboards load instantly for business users.

Manager, Customer Experience

Sudbury, ON, Canada

$57,100 - $80,600 CAD · Part-time

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Job details

Pay: $57,100 - $80,600 CAD
Job type: Part-time
Apply by: Oct 18, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 5, 2026

Original job description

Work Location:

Sudbury, Ontario, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

$57,100 - $80,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience is responsible for leading a team to deliver exceptional customer service while ensuring operational excellence and compliance. They will coach staff, resolve complex customer issues, and manage daily branch administrative duties to foster a positive and productive environment.

Requirements

Candidates must possess an undergraduate degree or at least 3 years of relevant work experience in banking or operations. Strong leadership, communication, and organizational skills are required to manage workflows and influence team performance in a fast-paced environment.

Skills

Customer experience
Team leadership
Process management
Operational excellence
Performance management
Banking solutions
Conflict resolution
Coaching
Time management
Organizational skills
Communication
Diplomacy
MS Office
Regulatory compliance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Management
Operations
Leadership
Performance Management
Compliance
Mentoring
Process Management
MS Office
Financial Services
Branch Administration
Customer Service
Team Development
Operational Excellence
Problem Resolution
Regulatory Guidelines
Workflow Monitoring
Strategic Coaching
Professional Development

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