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Added 2 mins ago
SS
Restaurant & Hospitality General Manager
Summit Search Group
Winnipeg, MB
- $80,000 to $100,000 CAD / year
- Full-time
Summit Search Group has been retained by MLS Management to recruit a Restaurant & Hospitality General Manager for Tapp’s Neighbourhood Pub and the Clarion Pointe Hotel in St. Vital,…
Added 17 mins ago
W
(CAN) Over-the-Counter Manager
Walmart
Goderich, ON
- Full-time
To support the Store Manager in the management of store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable department…
Added 17 mins ago
TC
Senior Vice President, Operating Model, Product & Client Solutions
The Citco Group Limited
Toronto, ON
- Full-time
Strategic Operations is a dedicated function within Private Assets. It brings transformation delivery, project execution, business analysis, operational initiatives and implementation…
Added 17 mins ago
T
Senior Business Information Management Analyst (HR Data Management)
TD
Toronto, ON · Montreal, QC
- Full-time
HR is modernizing how it manages and uses data across operations, reporting, analytics and approved AI use cases. The Senior Business Information Management Analyst combines HR business…
Added 32 mins ago
WC
(CAN) Overnight Lead Department Manager
Walmart Canada
Hanover, ON
- Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 47 mins ago
T-
Team Lead and Technical Manager - Functional Testing
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Montreal, QC
- Full-time
Our client, Octasic, is looking for a Team Lead and Technical Manager -Functional Testing to oversee the functional testing department. This key role combines technical expertise, team…
Added 47 mins ago
PH
In-Hospital Replenishment Lower Mainland Supervisor Analyst (Casual)
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New Westminster, BC
- Part-time
The Supervisor/Analyst, Supply Chain Operations supervises and coordinates the operation of site STAT stores, inventory control, receiving, shipping, distribution, linen, fleet, laundry and…
Added 47 mins ago
WC
(CAN) Over-the-Counter Manager
Walmart Canada
Goderich, ON
- Full-time
Position Summary...To support the Store Manager in the management of store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive…
Added 47 mins ago
B
Customer Relations Manager
BiteOut
ON · Grand Valley, ON
- Full-time
2–3 years of customer success, account management, or operations experience F&B, hospitality, or similar
Added 1 hour ago
PF
Gestionnaire senior·e de la réussite client | Senior Customer Success Manager
Power Factors
Montreal, QC
- Full-time
Added 1 hour ago
Operations Manager, GTA Aggregates
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Mississauga, ON
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Added 1 hour ago
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Project Manager
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Lead complex, global business and technology initiatives from discovery and planning through implementation, transition to operations, adoption, and value realization.
Added 2 hours ago
M
Restaurant manager
McDonald's
Edson, AB
- Full-time
Added 2 hours ago
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Restaurant manager
McDonald's
Hinton, AB
- Full-time
Added 2 hours ago
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facility operations manager
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Abbotsford, BC
- Full-time
Direct and control the operations of commercial facilities
Added 2 hours ago
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- Full-time
The Pharmacy Operations & Product Advisor supports operational continuity and product enablement through the coordination of operational, system, process, and business activities. The role…
Added 3 hours ago
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Retail Sales Associate
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- Part-time
Remain up-to-date and educated on current product assortment to serve as an informed ambassador of the brand
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Terminal Manager
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- Full-time
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Added 3 hours ago
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- Full-time
The Manager, Integrated Supply Chain is responsible for managing the day-to-day execution of supply chain activities across demand planning, inventory management, procurement, supplier…
Added 3 hours ago
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Added 4 hours ago
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Project Engineer-Evolve Recycling
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…service to a portfolio of clients. You will report directly to VP Operations and regularly collaborate with Account Manager/s and other…
Added 4 hours ago
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(CAN) Self Checkout Attendant
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Camrose, AB
- Part-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 4 hours ago
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Consumables Associate
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Port Coquitlam, BC
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…removing damaged or out-of-date goods, setting up and maintaining product displays, signing and pricing…

Manager, Customer Experience

Sudbury, ON, Canada

$57,100 - $80,600 CAD · Part-time

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Job details

Pay: $57,100 - $80,600 CAD
Job type: Part-time
Apply by: Oct 18, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 5, 2026

Original job description

Work Location:

Sudbury, Ontario, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

$57,100 - $80,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience is responsible for leading a team to deliver exceptional customer service while ensuring operational excellence and compliance. They will coach staff, resolve complex customer issues, and manage daily branch administrative duties to foster a positive and productive environment.

Requirements

Candidates must possess an undergraduate degree or at least 3 years of relevant work experience in banking or operations. Strong leadership, communication, and organizational skills are required to manage workflows and influence team performance in a fast-paced environment.

Skills

Customer experience
Team leadership
Process management
Operational excellence
Performance management
Banking solutions
Conflict resolution
Coaching
Time management
Organizational skills
Communication
Diplomacy
MS Office
Regulatory compliance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Management
Operations
Leadership
Performance Management
Compliance
Mentoring
Process Management
MS Office
Financial Services
Branch Administration
Customer Service
Team Development
Operational Excellence
Problem Resolution
Regulatory Guidelines
Workflow Monitoring
Strategic Coaching
Professional Development

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