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Added 28 mins ago
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Mortgage Specialist
BMO
Fort St. John, BC
- Full-time
Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and…
Added 1 hour ago
M
Buyer - Procurement Services
Metrolinx
Canada
- Full-time
Under the supervision of the Senior Portfolio Manager, Pre-Construction Services & Program Management, The Buyer – Procurement Services will coordinate and administer a variety of…
Added 1 hour ago
A
Senior Incident and Problem Manager
Aviso
Toronto, ON
- $115,000 to $125,000 CAD / year
- Full-time
We're looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.
Added 1 hour ago
US
Service Technicians
University Sprinkler Systems Inc
Delta, BC
- Full-time
…Canada. We have a dedicated team of over 100 employees, offering services to over 10,000 clients mostly in the Lower Mainland. Our head office is in Delta, but we offer service and…
Added 2 hours ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
Collaborates with business and technical inter-divisional staff and professional services to deliver and sustain API development and integration solutions through the life cycle and reports…
Added 2 hours ago
DR
Vice President, Operations
DMC Recruitment Group
Steinbach, MB
- Full-time
…departments, experienced sales and design teams, installation services and extensive project support. This breadth has allowed the business to become a trusted partner throughout the entire…
Added 2 hours ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
Collaborates with business and technical inter-divisional staff and professional services to deliver and sustain API development and integration solutions through the life cycle and reports…
Added 2 hours ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
Collaborates with business and technical inter-divisional staff and professional services to deliver and sustain API development and integration solutions through the life cycle and reports…
Added 2 hours ago
C
Founding Certified Public Accountant And Head Of Tax
Cavait
ON · Ontario, Canada
- Full-time
A Tax Manager, Senior Manager, Director, or Partner at an accounting firm
Added 2 hours ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
Collaborates with business and technical inter-divisional staff and professional services to deliver and sustain API development and integration solutions through the life cycle and reports…
Added 2 hours ago
SM
RQ11711 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Client: Ministry of Solicitor General - RQ11711
Added 2 hours ago
SM
RQ11711 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Client: Ministry of Solicitor General - RQ11711
Added 2 hours ago
SM
RQ11711 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Client: Ministry of Solicitor General - RQ11711
Added 2 hours ago
SM
RQ11649 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Project Manager/Leader with proven experience in product planning, product lifecycle management, product vision and strategy, project management, stakeholder…
Added 2 hours ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
Collaborates with business and technical inter-divisional staff and professional services to deliver and sustain API development and integration solutions through the life cycle and reports…
Added 2 hours ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
Collaborates with business and technical inter-divisional staff and professional services to deliver and sustain API development and integration solutions through the life cycle and reports…
Added 2 hours ago
FC
Green - Senior Programmer/Analyst
FuntoNetwork Consulting
Ottawa, ON
- $65 to $139 USD / month
- Contract
Senior Programmer/Analyst - Dynamics 365 & Power Platform (Level 3)
Added 2 hours ago
SM
RQ11649 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Project Manager/Leader with proven experience in product planning, product lifecycle management, product vision and strategy, project management, stakeholder…
Added 2 hours ago
SM
RQ11649 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Project Manager/Leader with proven experience in product planning, product lifecycle management, product vision and strategy, project management, stakeholder…
Added 2 hours ago
Principal Product Manager (Healthcare Solutions)
Open Text Corporation
Richmond Hill, ON
As the senior product leader for this domain, you will establish an outside-in point of view, translate market and regulatory change into differentiated product direction, and align…
Added 2 hours ago
A
Senior Incident and Problem Manager
Aviso
Vancouver, BC
- $115,000 to $125,000 CAD / year
- Full-time
We're looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.
Added 2 hours ago
A
Gestionnaire De Programme / Program Manager
Actalent
Dorval, QC
- $45 to $70 CAD / hour
- Contract
Actalent est un leader mondial dans les services dingénierie et de sciences ainsi que dans les solutions de talents. Nous aidons des entreprises visionnaires à faire progresser leurs…
Added 3 hours ago
U
Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)
UKG
Remote, Canada
- Full-time
- Remote
The Senior Services Project Manager is responsible for the day-to-day delivery of the UKG product suite. The Project Manager is expected to manage all stages of the implementation life…
Added 3 hours ago
T
Senior Manager, Finance, Global Controls Office (Policies, SOX)
TD
Toronto, ON
- Full-time
Reporting to the AVP, GCO, the Senior Manager, GCO will be responsible for providing strategic guidance and oversight over financial reporting governance policies and control frameworks…
Added 3 hours ago
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VP, Theatrical Subtitling
Deluxe
SK
- Full-time
REPORTS TO: EVP and General Manager, Cinema Worldwide

Manager, Customer Experience

Sudbury, ON, Canada

$57,100 - $80,600 CAD · Part-time

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Job details

Pay: $57,100 - $80,600 CAD
Job type: Part-time
Apply by: Oct 18, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 5, 2026

Original job description

Work Location:

Sudbury, Ontario, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

$57,100 - $80,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience is responsible for leading a team to deliver exceptional customer service while ensuring operational excellence and compliance. They will coach staff, resolve complex customer issues, and manage daily branch administrative duties to foster a positive and productive environment.

Requirements

Candidates must possess an undergraduate degree or at least 3 years of relevant work experience in banking or operations. Strong leadership, communication, and organizational skills are required to manage workflows and influence team performance in a fast-paced environment.

Skills

Customer experience
Team leadership
Process management
Operational excellence
Performance management
Banking solutions
Conflict resolution
Coaching
Time management
Organizational skills
Communication
Diplomacy
MS Office
Regulatory compliance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Management
Operations
Leadership
Performance Management
Compliance
Mentoring
Process Management
MS Office
Financial Services
Branch Administration
Customer Service
Team Development
Operational Excellence
Problem Resolution
Regulatory Guidelines
Workflow Monitoring
Strategic Coaching
Professional Development

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