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Added 11 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Terrebonne, QC
- Full-time
The branch is open one evening a week. A number of work schedules are possible and will vary depending on team availability. This position reports to the Branch Manager. On a day-to-day…
Added 11 mins ago
NB
Banking Advisor
National Bank of Canada
Aurora, ON
- Part-time
The branch is open one evening per week. A number of work schedules are possible and will vary depending on team availability. This position reports to the Branch Manager. Every day, you…
Added 11 mins ago
DC
Equipment Trading Manager – Transformers & Switchgear
Driftwood Communications
Victoria, BC
- Full-time
We’re hiring: Equipment Trading Manager – Transformers & Switchgear
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Client Advisor
RBC
Carman, MB
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 11 mins ago
T
Branch Manager III
TD
Regina, SK
- Full-time
…adhering to internal policies, practices, and processes? As Branch Manager, strive for excellence and execute with speed, raising the bar around…
Added 11 mins ago
T
Personal Banking Associate
TD
AB
- Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 11 mins ago
T
Personal Banker Trainee
TD
Calgary, AB
- Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 11 mins ago
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Community General Manager II
CIBC
Georgetown, ON
- Full-time
…solutions to meet our clients goals. As a Community General Manager (CGM), you will build a capable and motivated team through proactive talent management. You will be empowered to create a…
Added 26 mins ago
Manager, Client Success
Long View Systems
Toronto, ON
We are looking for a dynamic and results-focused Manager, Client Success for our Toronto branch who will oversee a key projects service delivery team to enable and ensure the success of…
Added 26 mins ago
Registered Nurse
Canadian Mental Health Association- Peel Branch
Brampton, ON
Joining the Canadian Mental Health Association – Peel Dufferin Branch means you’ll be part of something meaningful. For starters, we’re honored to have received the Canadian Non-Profit…
Added 41 mins ago
NC
Customer Service Representative - Kelowna Airport
National Car Rental
Kelowna, BC
- Full-time
Opening available at the following branch location:
Added 41 mins ago
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Financial Service Representative - LendDirect Office 1561
LendDirect
Halifax, NS
- Full-time
…quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move…
Added 41 mins ago
Estate Specialist
Scotiabank
ON · Mississauga, ON
Ability to deal effectively with Branch/customer complaints, referring to a Manager/Supervisor where necessary, to ensure resolution is obtained to the complete satisfaction of all parties…
Added 41 mins ago
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Management Trainee
Enterprise Mobility
Antigonish, NS
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 56 mins ago
SENIOR FINANCIAL ANALYST
Bayshore
Mississauga, ON
…is also responsible for ensuring that financial results for Branch Operations are reported accurately, that sound business acumen and key financial targets inform decision-making, and that…
Added 1 hour ago
SC
Supervisor Central Administration
Sydney Credit Union
Sydney, NS
- Full-time
Reporting to the Senior Manager, Finance & Operations, the Central Administration Supervisor is a unionized working supervisor responsible for overseeing the day-to-day operation of the…
Added 1 hour ago
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Associate Vice President, TD Investment Services (TDIS) Compliance
TD
Toronto, ON
- Full-time
Lead and maintain the Canadian Banking Compliance and conduct risk programs for consumer legislation, branch banking and TDIS in alignment with the Global Compliance Operating Framework…
Added 1 hour ago
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Customer Experience Associate - Kelowna Open House Meet & Greet Event - November 10th, 2026
TD
Kelowna, BC
- Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 1 hour ago
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Personal Banking Associate Trainee
TD
Owen Sound, ON
- Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 1 hour ago
T
Personal Banker Trainee - Westmount, Greene (Full time)
TD
Montreal, QC
- Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 1 hour ago
T
Customer Experience associate
TD
Terrace, BC
- Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 1 hour ago
T
Customer Experience Associate
TD
Calgary, AB
- Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 1 hour ago
T
Manager, Customer Experience
TD
Toronto, ON
- Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 1 hour ago
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Mortgage Specialist
BMO
Trois-Rivières, QC
- Full-time
Actively searches for cross-sell and up-sell opportunities for positioning to the branch to achieve individual sales and profitability goals.
Added 1 hour ago
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Personal Banker Trainee - Westmount, Greene (Full time)
TD
Montreal, QC
- Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…

Manager, Customer Experience

Toronto, ON, Canada

$30.43 - $42.96 CAD · Part-time

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Job details

Pay: $30.43 - $42.96 CAD
Job type: Part-time
Apply by: Oct 30, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 26, 2026

Original job description

Work Location:

Scarborough, Ontario, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

$30.43 - $42.96 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Lead and coach branch staff to deliver excellent customer experiences, resolve complaints, meet customer needs, and achieve performance and development objectives. Oversee scheduling, compliance, workflows, administrative duties, and branch presentation while collaborating with internal partners to improve operations.

Requirements

Applicants need an undergraduate degree and/or more than three years of relevant work experience, along with knowledge of process management, banking solutions, and operational functions. The role also requires proficiency with Microsoft Office and internet applications, strong communication and organizational skills, and the ability to lead effectively in a fast-paced environment.

Skills

Customer Experience
Team Leadership
Coaching And Mentoring
Customer Service
Complaint Resolution
Banking Solutions
Operational Management
Workflow Management
Employee Scheduling
Performance Management
Compliance
Communication
Organization
Planning And Time Management
Microsoft Office

Benefits

Health And Well-Being Benefits
Savings And Retirement Programs
Paid Time Off
Banking Benefits And Discounts
Career Development
Reward And Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Personal And Commercial Banking
TD Canada Trust
Customer Experience
Customer Service
Banking Solutions
Advice-Giving
Customer Conversations
Complaint Resolution
Customer Problem Resolution Guidelines
Operational Excellence
Process Management
Branch Administration
Employee Scheduling
Workflow Management
Performance Management
Compliance
Policies And Procedures
Microsoft Office
Internet Applications
Team Leadership
Coaching
Mentoring
Customer-Facing Operations

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