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Added 13 mins ago
UT
Vendor Manager - #26-27112
US Tech Solutions
Toronto, ON
- $60 to $65 CAD / hour
- Contract
The Procurement Manager, Sourcing & Contracting, is responsible for leading complex procurement initiatives from strategy development through sourcing, negotiations, approvals, and contract…
Added 13 mins ago
TG
Senior Manager, Enterprise Risk Management
TMX Group
Toronto, ON
- $130,000 to $145,000 CAD / year
- Full-time
…you will champion a proactive risk-aware culture across our complex, regulated…
Added 13 mins ago
RA
Project Logistics Operations Manager
Reimer Associates Inc.
Calgary, AB
- $90,000 to $110,000 CAD / year
- Full-time
They are looking for an experienced Project Logistics Operations Manager to lead their Teams in Calgary + Toronto. They purposely hire young operations staff and train them in-house,…
Added 13 mins ago
I
Directeur, Services juridiques - Indemnisation
Intact
Dartmouth, NS
- Full-time
We offer you more than just a career. As a Manager, Legal Claims, you’ll inspire - and be inspired by - Canada’s largest in-house P&C insurance litigation team. This leadership opportunity…
Added 13 mins ago
Senior Manager, Value Realization Office - Term position
Scotiabank
Toronto, ON
Scotiabank’s Global Wealth Management (GWM) Value Realization Office is looking for a Senior Manager to join its growing Finance team. This role sits at the intersection of finance,…
Added 13 mins ago
Estate Specialist
Scotiabank
ON · Mississauga, ON
…procedures. As a sr. estates specialist, you are expected to support complex estates requiring a more personalized handling and client care to meet the best-in-class service standards.…
Added 28 mins ago
Manager, Planning & Operations
University of Toronto
Toronto, ON
As Manager, Planning and Operations, you will serve as strategic partner providing rotational leadership and operational support to designated departments across the Temerty Faculty of…
Added 28 mins ago
AC
Assistant Manager, Lending Operations
Assiniboine Credit Union
Winnipeg, MB
- Full-time
Reporting to the Manager, Lending Operations, the Assistant Manager, Lending Operations plays a key role in the organization’s continuous efforts to provide exceptional member experience,…
Added 28 mins ago
PC
PwC Private, Manager Bilingual (EN/FR)
Pwc Canada
Montreal, QC · Quebec, QC
- Full-time
As a PwC Private Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities…
Added 43 mins ago
E
Total Rewards Manager
Epiroc
Mississauga, ON
- Full-time
The Total Rewards Manager - USA/CAN is responsible for managing compensation governance, operations, compliance, and continuous improvement for the United States and Canada. This role…
Added 43 mins ago
PC
PwC Private, Senior Associate Bilingual (EN/FR)
PwC Canada
Quebec, QC
- Full-time
As a PwC Private Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities…
Added 43 mins ago
PC
PwC Private, Senior Associate Bilingual (EN/FR)
PwC Canada
Montreal, QC
- Full-time
As a PwC Private Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities…
Added 43 mins ago
Payroll & Benefits Coordinator
Calgary Drop-In Centre (the DI)
Calgary, AB
…leaders, driving timely issue resolution, and expertly navigating complex payroll, benefits, leave, disability, and policy…
Added 43 mins ago
SC
Supervisor Central Administration
Sydney Credit Union
Sydney, NS
- Full-time
Reporting to the Senior Manager, Finance & Operations, the Central Administration Supervisor is a unionized working supervisor responsible for overseeing the day-to-day operation of the…
Added 43 mins ago
UO
Finance Analyst, Capital Financial Reporting
University of British Columbia
Vancouver, BC · UBCV | Walter C. Koerner Library (KLIB)
- $7,727.33 to $11,112 CAD / month
- Full-time
Interprets accounting procedures and reporting guidelines, and provides financial advice to the Finance Manager, CFR and other finance related colleagues.
Added 43 mins ago
T
Manager, Customer Experience
TD
Toronto, ON
- Part-time
…experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer…
Added 58 mins ago
C
Senior Manager, Incident Management
CIBC
Toronto, ON
- Full-time
…practices and protecting the client experience. As a Senior Manager, Incident Management, you’ll lead the end-to-end management of production issues, from identification and triage through…
Added 58 mins ago
AS
Senior Product Designer - Digital Banking & Financial Services (Canada only)
Aequilibrium Software Inc.
Remote, Canada
- $70 to $100 CAD / hour
- Contract
- Remote
…Architects. On client teams, you may partner closely with a product manager and lead developer to align member needs with business priorities and technical…
Added 58 mins ago
B
Mortgage Specialist
BMO
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- Full-time
Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
Added 1 hour ago
AC
Corporate IT Auditor
ATS Corporation
Cambridge, ON
- Full-time
Report to: Senior Manager, Audit & Compliance, IT
Added 1 hour ago
HT
Manager, Internal Controls
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Bolton, ON
- Full-time
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Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 1 hour ago
RV
Consultant
Royal Victoria Regional Health Centre
Barrie, ON
- Full-time
Reporting to the Financial Planning and Analysis (FP&A) Manager, the FP&A Consultant provides financial analysis & planning support to various hospital programs. The position integrates and…
Added 1 hour ago
NF
District Sales Manager- Calgary
Neo Financial
Calgary, AB
- Full-time
…at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction…
Added 1 hour ago
OS
Financial Reporting & Systems Analyst
Oakbridge Search Partners
Markham, ON
- $90,000 to $95,000 CAD / year
- Full-time
…Reporting & Systems Analyst to join its FP&A team. Reporting to the Manager of FP&A, this role is ideal for a CPA who enjoys month-end reporting, finding ways to make processes more…

Manager, Customer Experience

Toronto, ON, Canada

$30.43 - $42.96 CAD · Part-time

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Job details

Pay: $30.43 - $42.96 CAD
Job type: Part-time
Apply by: Oct 30, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 26, 2026

Original job description

Work Location:

Scarborough, Ontario, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

$30.43 - $42.96 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Lead and coach branch staff to deliver excellent customer experiences, resolve complaints, meet customer needs, and achieve performance and development objectives. Oversee scheduling, compliance, workflows, administrative duties, and branch presentation while collaborating with internal partners to improve operations.

Requirements

Applicants need an undergraduate degree and/or more than three years of relevant work experience, along with knowledge of process management, banking solutions, and operational functions. The role also requires proficiency with Microsoft Office and internet applications, strong communication and organizational skills, and the ability to lead effectively in a fast-paced environment.

Skills

Customer Experience
Team Leadership
Coaching And Mentoring
Customer Service
Complaint Resolution
Banking Solutions
Operational Management
Workflow Management
Employee Scheduling
Performance Management
Compliance
Communication
Organization
Planning And Time Management
Microsoft Office

Benefits

Health And Well-Being Benefits
Savings And Retirement Programs
Paid Time Off
Banking Benefits And Discounts
Career Development
Reward And Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Personal And Commercial Banking
TD Canada Trust
Customer Experience
Customer Service
Banking Solutions
Advice-Giving
Customer Conversations
Complaint Resolution
Customer Problem Resolution Guidelines
Operational Excellence
Process Management
Branch Administration
Employee Scheduling
Workflow Management
Performance Management
Compliance
Policies And Procedures
Microsoft Office
Internet Applications
Team Leadership
Coaching
Mentoring
Customer-Facing Operations

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