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Added 32 mins ago
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Senior Manager, Cloud & AI Security
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Senior Manager, Cloud & AI Security, you’ll lead a team responsible for securing ATB’s cloud platforms and enabling the safe adoption of AI. You’ll set the security roadmap,…
Added 32 mins ago
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Customer Experience Associate
TD
Prince George, BC
- Part-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…
Added 32 mins ago
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Engineer II
TD
Toronto, ON
- Full-time
Generally reports to a Senior Manager or above
Added 46 mins ago
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Private Banking Associate
CIBC
London, ON
- Full-time
…problems promptly or refer to others as appropriate. Service the financial needs of existing clients when the Private Banking Advisor is not available (including sale of high value products…
Added 46 mins ago
Manager, Royalty (Finance and Accounting)
Electronic Arts
Vancouver, BC
As a Manager on our Royalty Accounting team, you will play a key role in our financial operations. This is a fantastic opportunity to expand your influence beyond traditional accounting;…
Added 46 mins ago
Senior Manager, Change & Operational Readiness, Global Transaction Banking - Toronto
Scotiabank
Toronto, ON
…payments, improve working capital performance, and mitigate financial…
Added 1 hour ago
IH
Senior Strategic Business Advisor
Interior Health Authority
BC · British Columbia, Canada
- Full-time
…providing appropriate and timely information and support to the Manager, Physician Compensation. The Senior Strategic Business Advisor will provide support to the Physician Compensation…
Added 1 hour ago
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Business Analytics Specialist, Temporary
Aviso
Vancouver, BC
- Temporary
At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership,…
Added 1 hour ago
IH
Physician Compensation Analyst | PIP Superuser
Interior Health Authority
Kelowna, BC
- Full-time
Provides data analysis using key data sources (physician compensation financial, fee for service revenue, population, clinical, organizational, and administrative) in response to Finance,…
Added 1 hour ago
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Co-op and PEY Student Opportunities (Winter & Summer 2027)
Kinectrics
Toronto, ON
- Full-time
…details, including term length, department, hours per week, hiring manager, salary, working arrangement and location will vary depending on the vacancy the successful student is selected…
Added 1 hour ago
TC
IT Service Desk Analyst
The Citco Group Limited
Toronto, ON
- Full-time
Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 14,000 employees in 54…
Added 1 hour ago
NN
Marketing Manager B2B
Nestlé Nespresso SA
Montreal, QC
- Full-time
We are looking for a B2B Marketing Manager based out of our Nespresso office reporting into the Marketing VP. The incumbent will be responsible for Out of Home channel and must deliver and…
Added 1 hour ago
VS
Senior Manager, Finance
Vancouver School Board
Vancouver, BC
- Full-time
Reporting to the Executive Director, Finance, the Senior Manager - Finance is responsible for leading VSB’s core accounting operations, including financial accounting, treasury, and…
Added 1 hour ago
CC
Fuel Pricing Manager
Calgary Co-op
Calgary, AB
- Full-time
Calgary Co-op is looking for a Fuel Pricing Manager to own the pricing strategy for our retail petroleum network. In this high-visibility role, you will make timely, data-driven decisions…
Added 1 hour ago
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Customer Experience Associate - Mandarin or Cantonese Language Skills an Asset
TD
Richmond, BC
- Part-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…
Added 1 hour ago
Associate Manager, Financial Underwriting Practices
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Individual insurance is a major part of Canada Life’s Canadian Operations. The Associate Manager, Financial Underwriting Practices will help protect and grow our insurance sales by…
Added 2 hours ago
RI
Associate Product Manager
Remarcable, Inc.
Vancouver, BC
- $90,000 to $115,000 CAD / year
- Full-time
Experience with accounting or financial systems.
Added 2 hours ago
RB
Senior Manager, Special Loans
Royal Bank of Canada
Toronto, ON
- Full-time
…while maintaining a consistent focus on retaining long-term RBC Financial Group relationships. You will develop relationships with service partners, group partners and professional groups…
Added 2 hours ago
RB
Client Advisor
Royal Bank of Canada
Quebec, QC
- Part-time
…environment, you can build a great career with us as a future Account Manager/Banking…
Added 2 hours ago
RB
Relationship Manager Intern, Business Market
Royal Bank of Canada
Surrey, BC
- Full-time
You will provide business and financial advice and manage a portfolio of high value small business clients who need your help as they start, manage and grow their enterprises. You are RBC’s…
Added 2 hours ago
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Senior Project Coordinator - Infrastructure
Graham
Vancouver, BC
- Full-time
…the infrastructure division. Reporting to the Senior Project Manager, the Senior Project Coordinator plays a key role in supporting infrastructure…
Added 2 hours ago
NL
Commis comptable (comptes payables) - Accounting Clerk (accounts payable)
Neopharm Labs
Blainville, QC
- Part-time
WE ARE LOOKING FOR A PART-TIME ACCOUNTING CLERK
Added 2 hours ago
EI
Office Manager
EBC Inc.
Mississauga, ON
- Full-time
Reporting to the Executive Assistants supporting the Buildings and Civil divisions, the Office Manager will work collaboratively across the organization and will have responsibility for…
Added 2 hours ago
D
Chef gestionnaire / Chef manager
Dexterra
Montreal, QC
- Contract
The Chef Manager is responsible for overseeing the operations of their assigned unit, which includes food production, customer service, administrative tasks such as ordering and billing,…
Added 2 hours ago
AC
Claims Analyst - Reinsurance
Aviva Canada
Markham, ON
- Full-time
Understanding of financial reporting, claims reserving principles, and claims accounting processes.

Manager, Customer Experience

Toronto, ON, Canada

$30.43 - $42.96 CAD · Part-time

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Job details

Pay: $30.43 - $42.96 CAD
Job type: Part-time
Apply by: Oct 30, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 26, 2026

Original job description

Work Location:

Scarborough, Ontario, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

$30.43 - $42.96 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Lead and coach branch staff to deliver excellent customer experiences, resolve complaints, meet customer needs, and achieve performance and development objectives. Oversee scheduling, compliance, workflows, administrative duties, and branch presentation while collaborating with internal partners to improve operations.

Requirements

Applicants need an undergraduate degree and/or more than three years of relevant work experience, along with knowledge of process management, banking solutions, and operational functions. The role also requires proficiency with Microsoft Office and internet applications, strong communication and organizational skills, and the ability to lead effectively in a fast-paced environment.

Skills

Customer Experience
Team Leadership
Coaching And Mentoring
Customer Service
Complaint Resolution
Banking Solutions
Operational Management
Workflow Management
Employee Scheduling
Performance Management
Compliance
Communication
Organization
Planning And Time Management
Microsoft Office

Benefits

Health And Well-Being Benefits
Savings And Retirement Programs
Paid Time Off
Banking Benefits And Discounts
Career Development
Reward And Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Personal And Commercial Banking
TD Canada Trust
Customer Experience
Customer Service
Banking Solutions
Advice-Giving
Customer Conversations
Complaint Resolution
Customer Problem Resolution Guidelines
Operational Excellence
Process Management
Branch Administration
Employee Scheduling
Workflow Management
Performance Management
Compliance
Policies And Procedures
Microsoft Office
Internet Applications
Team Leadership
Coaching
Mentoring
Customer-Facing Operations

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