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Added 4 mins ago
WC
Program Specialist, PVF (Burlington)
Wolseley Canada Inc.
Burlington, ON
- Full-time
Support promotional activity within the category and collaborate with marketing and branch operations to effectively execute all flyer, endcap and over and above initiatives
Added 4 mins ago
HS
CA Financial Controller
Henry Schein Canada
Surrey, BC
- Full-time
Henry Schein One (HSOne) is the global leader in dental management, analytics, communication, and marketing software. We deliver innovative dental software and services, combined with…
Added 4 mins ago
D
Chef gestionnaire / Chef manager
Dexterra
Montreal, QC
- Contract
Proposer des suggestions sur les stratégies marketing pour aider à stimuler les ventes et à améliorer les revenus ;
Added 4 mins ago
PB
Account Executive, Group Business
Pacific Blue Cross
Burnaby, BC
- Full-time
Position Title: Account Executive, Group Business
Added 4 mins ago
GR
Executive Assistant to the Director
Goldbeck Recruiting
Vancouver, BC
- Full-time
This position also offers significant involvement in marketing and communications, making it an excellent opportunity for someone who enjoys content creation, social media management,…
Added 4 mins ago
BB
Social Media Marketing Specialist
Big Box Outlet Store
Abbotsford, BC
- Full-time
The role recommends social improvements within approved commercial priorities. General marketing administration, print purchasing, paid ads, CRM and technical website work sit outside the…
Added 4 mins ago
TT
Warehouse Associate
TC Transcontinental
Paris, ON
- Full-time
…known under the TC Transcontinental brand, is a Canadian retail marketing services company, Canada's largest printer, and the Canadian leader in French-language educational publishing.…
Added 5 mins ago
Promo Scheduling Assistant, FAST Channels (1-Year Contract)
Blue Ant Media Inc.
Toronto, ON
This role will work closely with the Senior Promo Scheduling Coordinator and is a hybrid position requiring in-office attendance at our head office in Toronto for a minimum of three (3)…
Added 5 mins ago
Marketing Coordinator, Consumer Shows
Blue Ant Media Inc.
Toronto, ON
This role will report to the Marketing Manager, Consumer Shows and is a hybrid position requiring in-office attendance at our head office in Toronto for a minimum of three (3) days per week.
Added 19 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Pitt Meadows, BC
- Part-time
Promotes products through marketing and encourages use of the PC Optimum program
Added 19 mins ago
DS
Sales and Design Consultant – Custom Cabinetry & Millwork
Dream Spaces
Remote, Canada
- Full-time
- Remote
Added 19 mins ago
BM
Merchandiser - Fort Saskatchewan
Brand Momentum
Fort Saskatchewan, AB
- $18 CAD / hour
- Part-time
Executing account-specific initiatives i.e. bookings, end caps, marketing programs
Added 19 mins ago
BM
Merchandiser - Sherwood Park
Brand Momentum
Sherwood Park, AB
- $18 CAD / hour
- Part-time
Executing account-specific initiatives i.e. bookings, end caps, marketing programs
Added 19 mins ago
BM
Merchandiser - Uxbridge
Brand Momentum
Uxbridge, ON
- Part-time
…displays, managing inventory, and executing store-specific marketing…
Added 19 mins ago
BM
Brand Ambassador- Cosmetics
Brand Momentum
Victoria, BC
- $26.5 CAD / hour
- Part-time
Brand Momentum is a nationally integrated leader in Sales, Marketing, and Retail, with headquarters in Toronto. We foster authentic and enduring human connections across the nation. As a…
Added 33 mins ago
HI
Manager, Product Marketing
Haemonetics Interventional Technologies
Canada
- Full-time
Owns downstream marketing execution for specific solutions within Haemonetics Interventional Technologies (IVT), translating
Added 34 mins ago
RC
Guest Services Representative
River Cree Resort & Casino
Enoch, AB
- Temporary
…GSR is responsible for the Coat Check and Players Club. This position will include data entry and assisting with the internal/external promotions executed by the Marketing Department for…
Added 34 mins ago
UO
Manager, Community and Partnerships - Hunter Hub
University of Calgary
Calgary, AB
- Full-time
…Manager, Community and Partnerships. This Full-time Fixed Term position is for approximately 36 months (based on length of grant funding), with the possibility of…
Added 34 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Drummondville, QC
- Full-time
Performance bonuses (in-store sales or management position)
Added 34 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Calgary, AB
- Full-time
Performance bonuses (in-store sales or management position)
Added 34 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Laval, QC
- Full-time
Performance bonuses (in-store sales or management position)
Added 34 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Montreal, QC
- Full-time
Performance bonuses (in-store sales or management position)
Added 34 mins ago
B
Staff Specialist, Regulatory Affairs (16 month contract)
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- $85,000 to $135,000 CAD / year
- Full-time
…of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the impossible and find transformative solutions that turn…
Added 34 mins ago
RS
Rental Account Manager
Ryder Supply Chain Solutions
Concord, ON
- Full-time
Development and execution of marketing and sales strategies to identify and nurture new sales opportunities and increase rental revenues.
Added 34 mins ago
Lead CPD Education Planner
University of Toronto
Toronto, ON
Experience developing marketing strategies and custom plans that are national and international in scope

Manager, Customer Experience

Toronto, ON, Canada

$30.43 - $42.96 CAD · Part-time

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Job details

Pay: $30.43 - $42.96 CAD
Job type: Part-time
Apply by: Oct 30, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 26, 2026

Original job description

Work Location:

Scarborough, Ontario, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

$30.43 - $42.96 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Lead and coach branch staff to deliver excellent customer experiences, resolve complaints, meet customer needs, and achieve performance and development objectives. Oversee scheduling, compliance, workflows, administrative duties, and branch presentation while collaborating with internal partners to improve operations.

Requirements

Applicants need an undergraduate degree and/or more than three years of relevant work experience, along with knowledge of process management, banking solutions, and operational functions. The role also requires proficiency with Microsoft Office and internet applications, strong communication and organizational skills, and the ability to lead effectively in a fast-paced environment.

Skills

Customer Experience
Team Leadership
Coaching And Mentoring
Customer Service
Complaint Resolution
Banking Solutions
Operational Management
Workflow Management
Employee Scheduling
Performance Management
Compliance
Communication
Organization
Planning And Time Management
Microsoft Office

Benefits

Health And Well-Being Benefits
Savings And Retirement Programs
Paid Time Off
Banking Benefits And Discounts
Career Development
Reward And Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Personal And Commercial Banking
TD Canada Trust
Customer Experience
Customer Service
Banking Solutions
Advice-Giving
Customer Conversations
Complaint Resolution
Customer Problem Resolution Guidelines
Operational Excellence
Process Management
Branch Administration
Employee Scheduling
Workflow Management
Performance Management
Compliance
Policies And Procedures
Microsoft Office
Internet Applications
Team Leadership
Coaching
Mentoring
Customer-Facing Operations

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