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Added 7 mins ago
BA
Practice Manager
Bierman Autism Centers
Ramsey, ON
- Full-time
If you’re ready to make an impact, support a dedicated team, and help shape the future of care at Bierman Autism Centers, we’d love to meet you!
Added 7 mins ago
MR
Intermediate Site Superintendent (Construction)
Maple Reinders
Petawawa, ON
- $120,000 to $150,000 CAD / year
- Full-time
As an Intermediate Superintendent, you will support the successful delivery of construction projects by leading site activities, coordinating trades, and maintaining strong safety and…
Added 7 mins ago
TT
Executive Director, Transit Enforcement and Fare Collection (13950)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a member of the senior leadership team, the Executive Director will oversee the Special Constable Service, Revenue Protection, and Revenue Operations functions. The incumbent will drive…
Added 7 mins ago
K
Senior Project Manager - NET
Kinectrics
Toronto, ON
- Contract
Provide leadership to multidisciplinary project teams consisting of engineering, design, procurement, quality, manufacturing, testing, operations, and field services personnel.
Added 7 mins ago
MI
Director of Engineering (19 Month Contract)
Marriott International
Markham, ON
- Contract
…standards and regulatory requirements. Leads the emergency response team for all facility…
Added 7 mins ago
OS
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OneRiver Software
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
You will be the founding member of our marketing team.
Added 7 mins ago
RP
Property Administrator- Odenak
Rhapsody Property Management Services
Ottawa, ON
- $55,000 to $60,000 CAD / year
- Full-time
…values of Respect, Integrity, Dedication and Transparency. Every team member plays a vital role at Rhapsody, so we provide them with the training, support and tools needed for success.…
Added 7 mins ago
S
Maintenance Millwright
Shell
Brockville, ON
- Full-time
Shell is seeking a Maintenance Millwright to be part of the team at the Brockville Lubricants Plant. This team member will be responsible for carrying out high quality, efficient and safe…
Added 7 mins ago
RS
Forklift operator - Days
Ryder Supply Chain Solutions
Caledon, ON · CAN - Caledon ON
- Full-time
Ability to work independently and as a member of a team
Added 7 mins ago
UO
Manager, Animal Care Operations
University of Ottawa
Ottawa, ON · D'Iorio Hall
- Full-time
Develops, implements, and oversees operational policies, procedures, and standards governing daily facility operations. Exercises authority in establishing procedures, monitoring…
Added 7 mins ago
Executive Housekeeper
Wickaninnish Inn
Tofino, BC
…day-to-day operation of the Housekeeping Department and will be a member of the Wickaninnish Inn’s Senior Management…
Added 7 mins ago
Operations Supervisor and Driver - Durham
Diabetes Canada / National Diabetes Trust
Oshawa, ON
…a real impact? We’re looking for a dedicated and motivated Operations Supervisor/Driver to join our Durham team on a full-time basis. This dual role combines leadership and driving…
Added 7 mins ago
Sales Associate-Retail
Roots
Toronto, ON · Etobicoke, ON
…culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and…
Added 7 mins ago
Team Lead-Retail
Roots
Toronto, ON · Etobicoke, ON
…culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and…
Added 7 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Saint-Bruno-de-Montarville, QC
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 7 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Montreal, QC
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 7 mins ago
Senior Application Engineer
Eclipse Automation
Cambridge, ON
The Account Manager - Applications Engineer is a key member of the sales team, responsible for developing proposals and supporting the Sales Account Managers. Key directives include…
Added 7 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Calgary, AB
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 7 mins ago
T
Personal Banking Associate
TD
AB
- Full-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 7 mins ago
T
Operations Officer II
TD
Mississauga, ON
- Full-time
Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and share ideas
Added 7 mins ago
C
Pharmacy Shipping Coordinator
Cencora
Dartmouth, NS · CAN > NS > Dartmouth > Akerley
- Full-time
…needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective…
Added 7 mins ago
MS
*Early Morning Cleaning* Store Environmental Team Member
Michaels Stores
Toronto, ON
- Part-time
Maintain positive and respectful interactions with both team members and customers, even in difficult situations, in keeping with the organization’s vision and values.
Added 7 mins ago
K
Facility Operator
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- Full-time
Participate in the facility work functions as a team member with a focus on internal and external customer services.
Added 7 mins ago
CS
Retail Supervisor
Columbia Sportswear Company
Dartmouth, NS
- Full-time
Provide direction and guidance, training, and coaching to associate-level team members to ensure efficient and effective operations and proper store procedures to support the overall…
Added 7 mins ago
C
Community General Manager II
CIBC
Georgetown, ON
- Full-time
As a member of the Personal and Business Banking Team, you’ll lead a team of client facing employees within the banking centre, as well as other banking centres within your community to…

Manager, Customer Experience

Toronto, ON, Canada

$30.43 - $42.96 CAD · Part-time

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Job details

Pay: $30.43 - $42.96 CAD
Job type: Part-time
Apply by: Oct 30, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 26, 2026

Original job description

Work Location:

Scarborough, Ontario, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

$30.43 - $42.96 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Lead and coach branch staff to deliver excellent customer experiences, resolve complaints, meet customer needs, and achieve performance and development objectives. Oversee scheduling, compliance, workflows, administrative duties, and branch presentation while collaborating with internal partners to improve operations.

Requirements

Applicants need an undergraduate degree and/or more than three years of relevant work experience, along with knowledge of process management, banking solutions, and operational functions. The role also requires proficiency with Microsoft Office and internet applications, strong communication and organizational skills, and the ability to lead effectively in a fast-paced environment.

Skills

Customer Experience
Team Leadership
Coaching And Mentoring
Customer Service
Complaint Resolution
Banking Solutions
Operational Management
Workflow Management
Employee Scheduling
Performance Management
Compliance
Communication
Organization
Planning And Time Management
Microsoft Office

Benefits

Health And Well-Being Benefits
Savings And Retirement Programs
Paid Time Off
Banking Benefits And Discounts
Career Development
Reward And Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Personal And Commercial Banking
TD Canada Trust
Customer Experience
Customer Service
Banking Solutions
Advice-Giving
Customer Conversations
Complaint Resolution
Customer Problem Resolution Guidelines
Operational Excellence
Process Management
Branch Administration
Employee Scheduling
Workflow Management
Performance Management
Compliance
Policies And Procedures
Microsoft Office
Internet Applications
Team Leadership
Coaching
Mentoring
Customer-Facing Operations

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