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Added 6 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Contribute to the development and implementation of relevant IT policies, standards, and operating procedures within the team’s technical domain
Added 6 mins ago
BA
Board Certified Behavior Analyst (BCBA)
Bierman Autism Centers
Ramsey, ON
- Full-time
Free Monthly CEU Opportunities: Various topics hosted by our internal team.
Added 6 mins ago
P
Project Leader
PTAG
Douglas, ON
- Contract
Lead the development of Scopes of Work and procurement packages to obtain proposals from the contractor market.
Added 6 mins ago
IL
Technical Sales Representative – LED Display & AV Solutions
Inno-Leader LED Technology Ltd.
Vancouver, BC
- $65,000 to $80,000 CAD / year
- Full-time
As we continue expanding our presence in North America, we are looking for a motivated and results-driven Technical Sales Representative to join our team in Richmond, BC.
Added 6 mins ago
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Sales Enablement Manager
SysAid
Toronto, ON
- Full-time
…languages and used daily by over 100,000 system administrators. Our software impacts the daily working lives of over 9 million end…
Added 6 mins ago
3S
Fractional Chief Revenue Officer
3 Step Recruitment Inc.
Waterloo, ON
- Full-time
Work with the sales team to develop effective software demonstrations and presentations
Added 6 mins ago
K
Senior Project Manager - NET
Kinectrics
Toronto, ON
- Contract
Lead multi-million-dollar projects and programs throughout the complete project lifecycle, from opportunity development, proposal preparation, contract award, engineering, procurement,…
Added 6 mins ago
I
Forward Deployed Engineer
Ikuto
Toronto, ON
- $180,000 to $260,000 CAD / year
- Full-time
I am partnering with the leadership team of an exceptionally fast-growing, $250M Series B software holding company to build out their core Forward Deployed Engineering (FDE) pod in Downtown…
Added 7 mins ago
A
Lead QA/QA Coordinator
Alithya
QC · QC, Canada
- Full-time
…tomorrow’s needs. It all starts with the collaboration of a diverse team of passionate innovators, each driven to make a difference. Together, we challenge the status quo and push each…
Added 7 mins ago
C
Sr. Database Automation Engineer
CIBC
Toronto, ON
- Full-time
You’ll be joining a technology team focused on automation engineering and infrastructure operations, helping to deliver reliable, scalable, and secure platforms that support critical…
Added 7 mins ago
WA
Scheduling and Sales Specialist
WSA Americas
Burlington, ON · Hamilton, ON · Mississauga, ON · Oakville, ON · Toronto, ON
- Full-time
Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian…
Added 7 mins ago
NA
Security & Technology Services Manager
New Age Group
Concord, ON
- Full-time
This role leads the Security & Integration Support Team and serves as the highest escalation point for all customer-facing technology platforms. The Security & Technology Services Manager…
Added 7 mins ago
BQ
QNX- Senior Systems Software Developer (Sensor Frameworks)
BlackBerry QNX
Ottawa, ON
- Full-time
Strong expertise in embedded software development
Added 7 mins ago
B
QNX- Senior Systems Software Developer (Sensor Frameworks)
BlackBerry
Ottawa, ON
- Full-time
Strong expertise in embedded software development
Added 22 mins ago
UI
Business Development Representative
Util-Assist Inc.
Newmarket, ON · Toronto, ON
- Full-time
We are seeking a skilled Business Development Representative to join our growing Business Development team! The Business Development Representative is an early-career role focused on…
Added 22 mins ago
C
Senior Methodology and Content Manager
Caseware
Toronto, ON
- $130,000 to $150,000 CAD / year
- Full-time
Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and…
Added 22 mins ago
TR
Manager, Global Business Systems (Service Delivery)
The Redpath Group
Vaughan, ON
- Full-time
The role of the Manager, Global Business Systems, Service Delivery is to lead, guide, and manage a team of Global IT PMO Project Leads and IT Business Analysts. The Manager, Global Business…
Added 36 mins ago
AC
SAP EWM Consultant
Avance Consulting
Canada
- Full-time
Design and implement advanced customizations basis ERP platform's capabilities and limitations and develop critical software applications in collaboration with the development team
Added 36 mins ago
T
Guidewire Technical Lead (PolicyCenter)
TEKsystems
Toronto, ON
- $105 to $115 CAD / hour
- Contract
We are looking for a Technical Lead, Guidewire PolicyCenter to support the design, development, configuration, and enhancement of enterprise Guidewire solutions. This role is ideal for an…
Added 36 mins ago
V
Azure Architect
ValueMomentum
Canada
- Contract
At ValueMomentum’s Engineering Centre, we are a team of passionate engineers who thrive on tackling complex business challenges with innovative solutions while transforming the P&C…
Added 36 mins ago
CD
Development Team Lead
Curio Digital
Canada
- Full-time
We're looking for a Development Team Lead to ensure Curio's development team operates at a consistently high standard - delivering builds that are on time, technically excellent, and…
Added 36 mins ago
S
Sr. Staff Technical Program Manager - Data (Canada )
Shopify
Canada
- Full-time
As a Sr. Staff Technical Program Manager (TPM), you’ll lead company-wide programs that shape how Shopify works with data, machine learning, and AI. Alongside engineers, product managers,…
Added 36 mins ago
BR
Senior Software Developer – ETL / Data Migration
BITS Recruiting
Toronto, ON
- $90 to $96 CAD / hour
- Contract
We are seeking a Senior Software Developer specializing in ETL and data migration to support a digital transformation initiative for a public-sector client. The successful candidate will…
Added 36 mins ago
OM
Operations Project Manager
OnDeck Marketing
Calgary, AB
- Full-time
Maintain campaign tasks and status in OnDeck's project management tools so the current state of every campaign is visible to the team
Added 36 mins ago
G
Manager, Information Technology
Glenbow
Calgary, AB
- Full-time
Glenbow is an arts and culture museum undergoing a complete reimagining of what a museum can be. Every member of our team, regardless of job title, is focused on serving our community and…

Manager, Customer Experience

Toronto, ON, Canada

$30.43 - $42.96 CAD · Part-time

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Job details

Pay: $30.43 - $42.96 CAD
Job type: Part-time
Apply by: Oct 30, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 26, 2026

Original job description

Work Location:

Scarborough, Ontario, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

$30.43 - $42.96 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Lead and coach branch staff to deliver excellent customer experiences, resolve complaints, meet customer needs, and achieve performance and development objectives. Oversee scheduling, compliance, workflows, administrative duties, and branch presentation while collaborating with internal partners to improve operations.

Requirements

Applicants need an undergraduate degree and/or more than three years of relevant work experience, along with knowledge of process management, banking solutions, and operational functions. The role also requires proficiency with Microsoft Office and internet applications, strong communication and organizational skills, and the ability to lead effectively in a fast-paced environment.

Skills

Customer Experience
Team Leadership
Coaching And Mentoring
Customer Service
Complaint Resolution
Banking Solutions
Operational Management
Workflow Management
Employee Scheduling
Performance Management
Compliance
Communication
Organization
Planning And Time Management
Microsoft Office

Benefits

Health And Well-Being Benefits
Savings And Retirement Programs
Paid Time Off
Banking Benefits And Discounts
Career Development
Reward And Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Personal And Commercial Banking
TD Canada Trust
Customer Experience
Customer Service
Banking Solutions
Advice-Giving
Customer Conversations
Complaint Resolution
Customer Problem Resolution Guidelines
Operational Excellence
Process Management
Branch Administration
Employee Scheduling
Workflow Management
Performance Management
Compliance
Policies And Procedures
Microsoft Office
Internet Applications
Team Leadership
Coaching
Mentoring
Customer-Facing Operations

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