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Added 5 mins ago
NS
Health Services Leader - Primary Health Care
Nova Scotia Health Authority
Truro, NS
- Full-time
…Primary Health Care, Wellness, Chronic Disease Management, Department of Family Practice programs services and initiatives. The Health Services Lead is responsible for day-to-day operations…
Added 21 mins ago
IH
Registered Nurse (RN)| Medical/ Surgical
Interior Health Authority
Oliver, BC
- Internship
…physicians’ orders are done electronically. Today, we are seen as a leader in this…
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CT/IR Technologist
Interior Health Authority
Kamloops, BC
- Internship
…Interventional Radiation Technologist to join our Medical Imaging department at Royal Inland Hospital in Kamloops, BC. If Medical Imaging is your passion and you are a reliable, flexible…
Added 21 mins ago
FH
Representative, Internal/External Talent Acquisition
Fraser Health
Surrey, BC
- Full-time
Reporting to the Leader, Talent Acquisition, the Representative supports the functions of Talent Acquisition Services through the application of Employee Experience policies, procedures and…
Added 51 mins ago
FH
Housekeeping Operations Manager
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
…labor and supplies efficiently. This role requires a strategic leader with exceptional attention to detail, strong organizational skills, and a passion for creating exceptional guest…
Added 51 mins ago
PL
Front Desk Agent (Part Time)
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- Part-time
…shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest’s experience warm, pleasant, and…
Added 51 mins ago
WC
(CAN) Leader de nuit
Walmart Canada
Sainte-Agathe-des-Monts, QC
- Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 51 mins ago
FN
Senior Accountant
Fix Network World
Burnaby, BC
- Full-time
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Added 51 mins ago
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Oakville, ON
- Full-time
Embrace the role of Culinary Manager and become a values-driven leader adept at managing our culinary and dining department. Your flair for creativity and culinary expertise will come to…
Added 51 mins ago
T
Personal Banking Associate - O'Brien, Ville Saint Laurent (Part-time, 18.75h/week)
TD
Montreal, QC
- Part-time
…faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together,…
Added 51 mins ago
T
Personal Banking Associate Trainee (Full time)- St-Sauveur
TD
Saint-Sauveur, QC
- Full-time
…faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together,…
Added 51 mins ago
T
Senior Counsel
TD
Toronto, ON
- Full-time
…successful candidate offering support to teams within the Legal Department and insurance business on a variety of issues. The role provides an opportunity to work in an exciting, important,…
Added 51 mins ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills
TD
Richmond, BC
- Full-time
…faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing.…
Added 51 mins ago
T
Senior Financial Analyst
TD
Toronto, ON
- Full-time
Being a leader in forecasting & planning by further building process excellence and leveraging partners to provide value add to the business.
Added 1 hour ago
SI
DUTY MANAGER, GSE Mechanic
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- Full-time
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger…
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- Full-time
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Mill General Superintendent
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Personal Banking Associate - Robert-Bourassa Branch, Montreal
TD
Montreal, QC
- Full-time
…faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together,…
Added 1 hour ago
T
Customer Experience Associate
TD
Regina, SK
- Part-time
…faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together,…
Added 1 hour ago
T
Manager, Customer Experience
TD
Thunder Bay, ON
- Full-time
· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment
Added 1 hour ago
CC
Industrial Automation Specialist
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- Full-time
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Added 1 hour ago
Bilingual Night Royal Service Agent (Part Time)
Fairmont Hotels & Resorts
Ottawa, ON
Follow department policies, procedures, service standards and safety policies

Manager, Customer Experience

Thunder Bay, ON, Canada

$57,100 - $80,600 CAD · Full-time

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Job details

Pay: $57,100 - $80,600 CAD
Job type: Full-time
Apply by: Nov 29, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Nov 5, 2026

Original job description

Work Location:

Thunder Bay, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$57,100 - $80,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience is responsible for leading a branch team to deliver exceptional customer service while ensuring operational excellence and compliance. They will coach staff, manage workflows, and resolve complex customer issues to foster long-lasting client relationships.

Requirements

Candidates must possess an undergraduate degree or over 3 years of relevant work experience in banking or operations. Strong leadership, communication, and organizational skills are required to manage a fast-paced branch environment.

Skills

Customer experience
Team leadership
Process management
Operational excellence
Performance management
Banking solutions
Conflict resolution
Coaching
Communication
Organizational skills
Time management
MS Office
Strategic planning
Influential skills
Regulatory compliance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Branch Management
Financial Services
Performance Feedback
Operational Issues
Compliance
MS Office
Team Mentoring
Workflow Monitoring
Administrative Duties
Client Relationships
Leadership
Banking Solutions
Regulatory Guidelines
Strategic Coaching
Problem Resolution
Personnel Management
Financial Institutions
Business Operations

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