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Added 2 mins ago
OH
Senior Specialist, Technical-1
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Added 2 mins ago
VO
Program Facilitator, Financial Aid & Scholarships (Part-Time)
Visions of Science
Toronto, ON
- Part-time
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Added 17 mins ago
AA
Responsable senior de projets numériques et IA / Senior Digital & AI Project Leader
Airbus Aircraft
Montreal, QC
- Full-time
Do you have solid experience in managing complex projects, have you worked in the digital and AI transformation domain and would you like to pr
Added 17 mins ago
LD
Senior Electrical Engineer Power Electronics
Leonardo DRS
Bedford, NS
- Full-time
…Engineer (Power Electronics) will contribute to the design, development, integration, and verification of power-conversion products at our Halifax site. Working with the Electrical…
Added 17 mins ago
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Saskatoon, SK
- Full-time
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Added 17 mins ago
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The University of British Columbia
Vancouver, BC
- Full-time
Assay development and physicochemical characterization of lipid nanoparticles LNPs using biophysical and analytical techniques.
Added 17 mins ago
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Mississauga, ON
- Full-time
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Added 17 mins ago
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- $95,000 to $125,000 CAD / year
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Added 17 mins ago
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Senior Human Resources Manager
Acciona
Mississauga, ON · CAN - Mississauga Office
- Full-time
Talent, Learning & Development – Lead and support talent management, workforce planning, succession, learning and development, career development, and other initiatives that help our people…
Added 17 mins ago
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Director, Business Development – Construction (Canada)
Acciona
Mississauga, ON · CAN - Mississauga Office
- Full-time
ACCIONA is seeking a highly strategic and results-driven Director of Business Development – Construction to lead growth initiatives throughout Canada.
Added 17 mins ago
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Senior Finance Analyst
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 17 mins ago
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Senior Financial Analyst
TD
Toronto, ON
- Full-time
Working with senior management and lead in the development / implementation of new financial models, methodologies to support the business in understanding the budgetary impact of their…
Added 17 mins ago
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Toronto, ON
- Full-time
Develop through Curinos' apprenticeship-based model, learning directly from experienced consultants while taking on increasing responsibility and ownership from day one
Added 17 mins ago
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Vancouver, BC · Kovac Electric
- Full-time
4 – 5 years of experience in a commercial setting as a Lead Hand Journeyman Electrician carrying out electrical tasks associated with installations and maintenance in commercial or service…
Added 32 mins ago
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Toronto, ON
- $3,500 CAD / month
This role blends high-quality ELA instruction with strategic teaching management to drive student success and retention. You’ll teach engaging online ELA classes, support and mentor fellow…
Added 46 mins ago
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…a new project through to staffing recommendation, decision, and handover to the project lead, balancing project needs, individual development, and the long-term success of…
Added 46 mins ago
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Added 46 mins ago
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Added 1 hour ago
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Manager, Customer Experience
TD
Thunder Bay, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 1 hour ago
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Added 1 hour ago
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Manager, Customer Experience

Thunder Bay, ON, Canada

$57,100 - $80,600 CAD · Full-time

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Job details

Pay: $57,100 - $80,600 CAD
Job type: Full-time
Apply by: Nov 29, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Nov 5, 2026

Original job description

Work Location:

Thunder Bay, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$57,100 - $80,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience is responsible for leading a branch team to deliver exceptional customer service while ensuring operational excellence and compliance. They will coach staff, manage workflows, and resolve complex customer issues to foster long-lasting client relationships.

Requirements

Candidates must possess an undergraduate degree or over 3 years of relevant work experience in banking or operations. Strong leadership, communication, and organizational skills are required to manage a fast-paced branch environment.

Skills

Customer experience
Team leadership
Process management
Operational excellence
Performance management
Banking solutions
Conflict resolution
Coaching
Communication
Organizational skills
Time management
MS Office
Strategic planning
Influential skills
Regulatory compliance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Branch Management
Financial Services
Performance Feedback
Operational Issues
Compliance
MS Office
Team Mentoring
Workflow Monitoring
Administrative Duties
Client Relationships
Leadership
Banking Solutions
Regulatory Guidelines
Strategic Coaching
Problem Resolution
Personnel Management
Financial Institutions
Business Operations

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