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Added 12 mins ago
PC
Vice President of Investment Operations
Penderfund Capital Management
Vancouver, BC
- Full-time
Build strong working relationships with senior leaders and adjacent functions.
Added 26 mins ago
RC
Equity Research Associate - Energy
Roth Canada
AB · Alberta, Canada
- Full-time
Roth Canada is seeking a motivated, detail-oriented Equity Research Associate to support a Senior Energy Research Analyst covering Canadian oil and gas producers. This opportunity combines…
Added 26 mins ago
WC
Senior Merchant
Walmart Canada
Mississauga, ON
- Full-time
What you'll do...This role is accountable for all aspects of merchandise profit and loss management and category financial results. This includes short-term and long-term planning, as well…
Added 26 mins ago
KR
Senior Accountant
Kassen Recruitment
Orillia, ON
- Full-time
A dynamic organization is looking for a Senior Accountant to join its finance team. This opportunity is well suited to an experienced accounting professional who enjoys taking ownership of…
Added 26 mins ago
FN
Senior Accountant
Fix Network World
Burnaby, BC
- Full-time
As a Senior Accountant, you will be responsible for the full accounting cycle while partnering with internal stakeholders to ensure accurate financial reporting, support strategic…
Added 27 mins ago
Associate Team Lead - Peterborough Kawartha Centre, Peterborough , Ontario
Scotiabank
Peterborough, ON
Excellent interpersonal and communication skills, with the ability to partner at more senior levels and effectively collaborate with internal stakeholders.
Added 27 mins ago
T
Senior Finance Analyst
TD
Toronto, ON
- Full-time
…accountable for monthly management and performance reporting, financial analysis and assisting with forecasting and planning initiatives. The Senior Financial Analyst must be a driver with…
Added 27 mins ago
T
Senior Counsel
TD
Toronto, ON
- Full-time
TD Legal provides industry-leading advice and counsel to all TD business segments and corporate functions. In this Senior Counsel, Insurance Litigation role, you will join a dynamic and…
Added 27 mins ago
T
Senior Financial Analyst
TD
Toronto, ON
- Full-time
The Senior Financial Analyst must be a driver with strong leadership / communication skills and have experience in leading and delivering value added business analysis, advice, and…
Added 27 mins ago
C
Financial Planning Consultant
CIBC
Richmond, BC · Vancouver, BC
- Full-time
…leads, provide dedicated relationship management, in-depth financial advice and exceptional client service. As a Senior Financial Planner, you’ll expertly deliver on CIBC’s Imperial Service…
Added 27 mins ago
Senior Staff Accountant - Enterprise - Assurance
EY
London, ON
As a Senior Staff Accountant, you will be a professional member of our EY Private Enterprise Team. Our Enterprise practice provides specialized accounting, financial statement review,…
Added 42 mins ago
'
Sr Functional Engineer, SAP - 12 month contract
''
Toronto, ON
- Full-time
- Temporary
McCain is seeking an S/4HANA Senior Functional Engineer, General Finance, to support our global Finance technology transformation. Based in Toronto, this role will help deliver strategic…
Added 56 mins ago
R&
Project Manager - Derivatives Testing & Migration
Robertson & Company Ltd.
Toronto, ON
- Contract
Our client is a leading Canadian financial institution undergoing a major transformation within its Capital Markets and Asset Servicing environment. As part of a large-scale derivatives…
Added 56 mins ago
B
Senior Financial Analyst
BGIS
Markham, ON
- Full-time
The Senior Financial Analyst provides complex transactional support for a process within a full accounting cycle and is involved in full accounting cycle for a client contract (s) or…
Added 56 mins ago
AC
Commercial Lines Underwriter P&C – Middle Market
Aviva Canada
Markham, ON
- Full-time
We are seeking an experienced and results-driven Intermediate/Senior Commercial Lines Underwriter to join our Commercial Insurance team. In this role, you will be responsible for…
Added 56 mins ago
OB
Branch Manager, Kelowna
Odlum Brown Limited
Kelowna, BC
- Full-time
Anchored in our purpose to help clients achieve their financial goals, Odlum Brown has remained an independent, full-service investment firm for over 100 years. Wholly owned by its team…
Added 56 mins ago
AF
Senior Analyst, Balance Sheet Strategy (12 Month Term)
ATB Financial
AB · Edmonton, AB
- Full-time
As ATB’s next Senior Analyst, Balance Sheet Strategy, you will empower the Treasury Balance Sheet Strategy function by transforming complex data into actionable insights that drive key…
Added 56 mins ago
MP
Equity Research Associate - Energy
MKM Partners
Alberta Beach, AB
- Full-time
Roth Canada is seeking a motivated, detail-oriented Equity Research Associate to support a Senior Energy Research Analyst covering Canadian oil and gas producers. This opportunity combines…
Added 1 hour ago
T
Manager, Customer Experience
TD
Thunder Bay, ON
- Full-time
· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal…
Added 1 hour ago
S
Actuarial Co-op/Intern
Segal
Toronto, ON
- Volunteer
…access to and work under the guidance and mentoring of talented senior level staff and will work independently and on teams to deliver consulting services to a broad and diverse range of…
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 1 hour ago
TS
Investment Banking Associate, Power & Utilities
TD Securities
Toronto, ON
- Full-time
…institutional and government clients with capital markets and financial advisory services and integrated…
Added 1 hour ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Title: Senior Financial Analyst - Corporate Accounting
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Present clear financial results and business insights to senior leadership
Added 1 hour ago
SI
Senior Accountant
Synectics Inc.
Niagara Falls, ON
- $77,000 to $85,000 CAD / year
- Full-time
We are seeking an experienced, hands-on Senior Accountant to take ownership of key accounting functions within a fast-growing consumer products business. This role is ideal for an…

Manager, Customer Experience

Thunder Bay, ON, Canada

$57,100 - $80,600 CAD · Full-time

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Job details

Pay: $57,100 - $80,600 CAD
Job type: Full-time
Apply by: Nov 29, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Nov 5, 2026

Original job description

Work Location:

Thunder Bay, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$57,100 - $80,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience is responsible for leading a branch team to deliver exceptional customer service while ensuring operational excellence and compliance. They will coach staff, manage workflows, and resolve complex customer issues to foster long-lasting client relationships.

Requirements

Candidates must possess an undergraduate degree or over 3 years of relevant work experience in banking or operations. Strong leadership, communication, and organizational skills are required to manage a fast-paced branch environment.

Skills

Customer experience
Team leadership
Process management
Operational excellence
Performance management
Banking solutions
Conflict resolution
Coaching
Communication
Organizational skills
Time management
MS Office
Strategic planning
Influential skills
Regulatory compliance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Branch Management
Financial Services
Performance Feedback
Operational Issues
Compliance
MS Office
Team Mentoring
Workflow Monitoring
Administrative Duties
Client Relationships
Leadership
Banking Solutions
Regulatory Guidelines
Strategic Coaching
Problem Resolution
Personnel Management
Financial Institutions
Business Operations

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