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Added 1 hour ago
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Account Manager, Entertainment
Gallagher
Toronto, ON
- Full-time
As an Account Manager on our Entertainment team, you will partner directly with the Sales Leader in the growth of a specialized portfolio of media and entertainment clients. This role is…
Added 1 hour ago
K
Manager, Tax
KPMG
Kamloops, BC
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 1 hour ago
K
Senior Manager, Tax
KPMG
Kamloops, BC
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 1 hour ago
NC
Team Lead, Personal Lines Sales
NFP Corp
Calgary, AB
- Full-time
Partner with other business units to leverage shared client relationships and drive holistic insurance solutions.
Added 2 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Bachelor's degree in Finance, Accounting, Business Administration, Health Administration, or a related field.
Added 2 hours ago
SG
Rating Analyst – Infrastructure & Project Finance Ratings, Toronto or Mexico City
S&P Global
Toronto, ON
- Full-time
…independent credit opinions across infrastructure and project finance sectors, helping market participants navigate complexity with confidence. The team combines rigorous quantitative…
Added 3 hours ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
Builds strong relationships with end users and is a trusted partner with the assigned line of business/client.
Added 4 hours ago
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Senior Manager, Organic Growth
Mistplay
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
…including its incentive structure, mechanics, and viral loop. Partner with product and engineering to remove friction and drive a step-change in referred…
Added 4 hours ago
T
TDIP - Associate Director, Relationship Management
TD
Toronto, ON
- Full-time
…growth objectives. Develop a detailed understanding of customer business models, capital structures, funding strategies, transaction flows, and growth plans. Partner with Capital Solutions…
Added 4 hours ago
SL
Student, Digital Transformation Coordinator (Winter and Summer 2027)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
Learn Agile ways of working and partner with stakeholders across the business
Added 4 hours ago
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Scrap Commodity Trader
SECURE
Edmonton, AB
- Other
Successful candidate will have a degree in Business, Engineering, Computer Programming or Commerce/Finance
Added 5 hours ago
A
Personal Banking Advisor - Calgary Marda Loop
ATB
Calgary, AB
- Full-time
Post-secondary degree/diploma in finance, business administration, or relevant work experience.
Added 6 hours ago
TR
Lead, ERP Training
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- Full-time
Partner with the Organizational Readiness, Change Management, Systems Integrator, functional teams, business leaders, and authorities to translate business and process requirements into…
Added 9 hours ago
A
Senior Legal Counsel
AtkinsRéalis
Montreal, QC
- Full-time
Working closely with commercial, finance, procurement, engineering, operations, project management and other functional teams to ensure that contractual arrangements reflect business…
Added 9 hours ago
C
Senior Manager, Compensation (People & Culture) (Hybrid/Telework)
CBC/Radio-Canada
Ottawa, ON · Montreal, QC
- Full-time
Partner with HRIS and HR Services teams in the continuous enhancement and optimization of HR Information Systems (Workday), identifying opportunities to streamline workflows and improve…
Added 11 hours ago
SM
Audit Supervisor
Soren McAdam LLP
High Level, AB
- Full-time
…There are many different paths one can take in order become a partner with us, including climbing up through our ranks or specializing your area of expertise while providing exceptional…
Added 11 hours ago
B
Associate, Infrastructure AI
Brookfield
Toronto, ON
- Full-time
Lead or support due diligence processes, including financial, operational, legal, and tax workstreams, ensuring alignment with the investment thesis and business case.
Added 11 hours ago
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Senior Manager, Software Development - Clients & Accounts
Wealthsimple
Canada
- Full-time
…inside CAP. Accounts Engineering builds new account types (Business Accounts, RESPs, and more), defines the core account configurations that unlock new product features, and evolves the…
Added 12 hours ago
T
Senior Group Manager, Finance
TD
Toronto, ON
- Full-time
Act as the primary finance advisor to senior business and Finance executives on strategic, operational, and financial matters.
Added 12 hours ago
CC
Director, Corp. Partnerships, Western Regions
Canadian Cancer Society
Calgary, AB
- Full-time
Partner with the Senior Director, Corporate Partnerships and Executive Director, Quebec Partnerships, establish national business development priorities, identify high-value partnership…
Added 12 hours ago
CC
Corporate Partnerships, Senior Specialist
Canadian Cancer Society
Vancouver, BC
- $56,000 to $64,500 CAD / year
- Full-time
Inspire increased commitments from corporate partners through flawless relationship management, extensive partner knowledge, and the proactive sharing of meaningful CCS updates and…
Added 12 hours ago
CC
Signature Programs Specialist
Canadian Cancer Society
Calgary, AB
- $52,000 to $56,000 CAD / year
- Full-time
…member of the Signature Programs team, the Specialist will partner with a dedicated team of fundraising and event professionals from coast to…
Added 13 hours ago
BE
Accounts Payable
BBE Expediting Ltd
AB
- Up to $65,000 CAD / year
- Full-time
Diploma or certificate in accounting, finance, business administration, or a related field preferred.
Added 13 hours ago
Tax Specialist, Operations
Olympia Financial Group Inc
Calgary, AB
Accountability: Is a trusted business partner who operates with transparency and integrity.
Added 14 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Bachelor's degree in Finance, Accounting, Business Administration, Health Administration, or a related field.

Manager, Customer Experience - Fixed Term Contract

Regina, SK, Canada

$57,100 - $80,600 CAD · Part-time

Apply About employer

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Job details

Pay: $57,100 - $80,600 CAD
Job type: Part-time
Apply by: Oct 11, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 1, 2026

Original job description

Work Location:

Regina, Saskatchewan, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

$57,100 - $80,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Fixed Term Contract ending January 1, 2027

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager of Customer Experience is responsible for mentoring a team to achieve operational excellence and deliver exceptional customer service. They will oversee daily branch administrative duties, resolve customer complaints, and ensure compliance with all bank policies and procedures.

Requirements

Candidates must possess an undergraduate degree or over three years of relevant work experience in banking or operational functions. Strong leadership, communication, and organizational skills are required to manage workflows and support frontline staff effectively.

Skills

Customer experience
Team leadership
Mentoring
Operational excellence
Performance management
Banking solutions
Process management
Conflict resolution
Communication
Organizational skills
Time management
MS Office
Strategic planning
Influential skills
Regulatory compliance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Management
Operations
Leadership
Mentoring
Performance Management
Compliance
Branch Administration
Financial Services
MS Office
Process Management
Customer Service
Problem Resolution
Strategic Coaching
Operational Excellence
Banking Solutions
Team Development
Regulatory Guidelines
Workflow Management

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